Entertainment Operations Manager Jobs (NOW HIRING)

Operations Manager – Seasonal

San Jose CA  | Seasonal | Sept - Nov

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What You'll Do

As our Seasonal Operations Manager, you're the boots-on-the-ground force that keeps every department aligned, every guest moving, and every night running without a hitch. You'll work directly alongside the General Manager to ensure our event operates at peak efficiency from first build to final strike.

Operational Leadership

• Serve as direct supervisor for all operational departments including parking, ticketing, retail, custodial, guest services, general event staff, and security

• Partner with the General Manager to develop, implement, and continuously refine SOPs for every aspect of the event

• Lead recruitment, onboarding, and scheduling of operations staff to ensure optimal shift coverage nightly

• Approve operational staff timecards and maintain accurate, up-to-date labor tracking

• Lead pre-show briefings with department leads each night, communicating priorities, updates, and expectations

• Serve as the primary on-site point of contact for all vendors during build, show, and strike periods

Event Preparation & Execution

• Oversee build and strike of event infrastructure in coordination with department leads and external vendors

• Ensure all stations are fully staffed, stocked, and show-ready before guest arrival each night

• Implement and enforce operational workflows for crowd control, queue management, and emergency access

• Monitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needs

• Conduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experience

Communication & Team Support

• Maintain ongoing communication with the General Manager on operational needs, staff performance, and guest feedback

• Partner with Guest Services to resolve guest concerns and incidents quickly and professionally

• Be a visible, accessible presence across all departments—supporting morale and empowering on-the-ground problem-solving

• Champion a culture of accountability, professionalism, and teamwork throughout the operations staff

Logistics & Safety

• Ensure proper placement and maintenance of all event signage—directional, safety, and informational—for clear guest navigation

• Support the General Manager in emergency planning and enforce all safety protocols including access control, egress pathways, and regulatory compliance

• Monitor custodial needs throughout the event, coordinating rapid responses to spills, restroom issues, and trash overflow

• 3–5 years of experience in live event, theme park, or venue operations; at least 1 year in a management or supervisory role preferred

• Demonstrated success managing multiple departments in fast-paced, high-volume environments

• Strong communication and leadership skills with the ability to stay calm and decisive under pressure

• Working knowledge of staff scheduling platforms, timecard systems, and basic safety protocols

• Ability to stand, walk, and navigate indoor and outdoor event spaces—including uneven terrain and crowded areas—for extended periods; ability to lift up to 30 lbs as needed

• Availability to work evenings, weekends, and extended hours throughout the season

• Must be 18 years of age or older

Hourly Rate: $28.00 hr 
Employment Type: Seasonal/Temporary
Expected Season Duration: Late September – Early November 2026
Work Schedule: Evenings, weekends, and holidays required during operational season

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com

Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice, visit [link] or contact HR at the email above.

Applicant Privacy Notice – California Residents

In connection with your application for employment, Thirteenth Floor Entertainment Group ("TFEG") collects personal information about applicants as permitted and required by law. The categories of personal information we may collect include: identifiers (such as name, address, email, and phone number); professional and employment-related information (such as work history, references, and qualifications); education information; and background check information where applicable and permitted. This information is collected for the purpose of evaluating your candidacy, processing your application, and fulfilling our legal obligations as an employer. We do not sell applicants' personal information. Personal information collected during the hiring process is retained in accordance with applicable law and our internal data retention policies. If you have questions about how your personal information is collected or used, please contact Human Resources at hr@thirteenthfloor.com.