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How much do enrollment services representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for enrollment services representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an enrollment services representative?

To thrive as an Enrollment Services Representative, you typically need knowledge of admissions processes, attention to detail, and a background in customer service or higher education, often supported by an associate’s or bachelor’s degree. Familiarity with student information systems (SIS), CRM software, and document management tools is commonly required. Strong communication, problem-solving, and organizational skills help you excel in assisting prospective students and managing multiple tasks. These skills are vital for ensuring a smooth enrollment experience and maintaining the institution’s reputation for service excellence.

What are some common challenges enrollment services representatives face during peak registration periods?

During peak registration periods, Enrollment Services Representatives often manage a high volume of student inquiries and applications, which can make time management and prioritizing tasks challenging. Balancing the need for accuracy with efficiency is crucial, as errors can impact students’ academic progress. Additionally, representatives collaborate closely with academic advisors, financial aid staff, and IT departments to resolve complex enrollment or system-related issues quickly. Maintaining clear communication and a positive attitude under pressure are key to success in this fast-paced environment.

What is an enrollment services representative?

Enrollment Services Representatives are professionals who assist prospective and current students with the admissions and enrollment process at educational institutions. They provide information about programs, guide applicants through application requirements, and help resolve issues related to registration, transcripts, and financial aid. These representatives often serve as the first point of contact for students, ensuring they have the support needed to successfully enroll and navigate institutional processes.

What is the difference between Enrollment Services Representative vs Admissions Coordinator?

AspectEnrollment Services RepresentativeAdmissions Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degree
Work EnvironmentOffice setting, interacting with prospective students and staffOffice setting, coordinating with departments and prospective students
Employer & Industry UsageEducational institutions, colleges, universitiesEducational institutions, colleges, universities
Common Search & ComparisonCustomer service, student support, enrollment processStudent recruitment, application processing, campus visits

While both roles support student enrollment, Enrollment Services Representatives primarily handle inquiries and assist students through the enrollment process, focusing on customer service. Admissions Coordinators often manage application procedures and coordinate recruitment efforts. Both roles are vital in the admissions process but differ in scope and responsibilities.

More about Enrollment Services Representative jobs
Who are the top companies hiring for Enrollment Services Representative jobs? The top employers for Enrollment Services Representative jobs are:
What job categories do people searching Enrollment Services Representative jobs look for? The top searched job categories for Enrollment Services Representative jobs are:
Enrollment Services Representative jobs near you
Infographic showing various Enrollment Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,986 per year, or $22.6 per hour.

Enrollment Services Coordinator

Bowie State University

Bowie, MD • On-site

$60K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Posting Details
Job Posting Information
Job Posting Number
S620
Position Title
Enrollment Services Coordinator
Class Title
Staff
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$60,000 - $70,000
Open Date
05/01/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
The Enrollment Services Coordinator will assist the Director/Assistant Director of Enrollment Services with managing the daily operations of the work within enrollment services and the one stop
• Provide professional and confidential administrative support to the Enrollment Services team. Works closely with the enrollment services leadership team to create and maintain training materials
• Manage the day-to-day operations of Enrollment Services (One Stop) and the work of the enrollment services specialists, including mentoring, training, and coaching the team regarding customer service. Provides leadership to a team of enrollment services specialists and disseminates timely updates and critical information to staff and partners
• Ability to analyze processes and procedures, problem solve and think critically. Recognize common threads in the customer experience and facilitate conversations regarding improvement
• Ensure enrollment services staff are providing consistent, accurate information to enrollment services (one stop) visitors and the university community
• Serve as a higher-level escalation point for dissatisfied visitors and the university community or visitors with complex enrollment circumstances
• Represent enrollment services (one stop) by participating on cross-functional committees, to develop and manage assigned office procedures, training, and data integrity
• Sensitive to cultural diversity and recognizes personal biases to inform appropriate responses to culturally diverse situations, demonstrating a commitment to equity and inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic, and educational backgrounds (ability to communicate and interact effectively with people of all ages and identities)
• Possess beginner to intermediate knowledge of and skills with technology including software programs for communication, data collection, student information systems, and customer relationship management (CRM), including but not limited to PeopleSoft, Microsoft Office/365, Student Financial Planning, ImageNow, Monday.com, Zendesk, Ocelot, QTrac, etc.
• Export reports and evaluate to make data informed decisions about office staffing, recommended changes, and other department initiatives
• Perform other duties as assigned
Minimum Qualifications
Education
A Bachelor's degree required. Master's degree preferred.
Experience
  • Two (2) years prior higher education work experience preferred, specifically within a student services office (e.g., admissions, bursar/student accounts, financial aid, housing, registrar, retention, etc.)
  • Excellent oral and written communication skills, with the ability to communicate effectively, clearly, concisely, and professionally
  • Research and troubleshooting skills
  • Must be able to meet expectations in a fast-paced, customer-oriented environment
  • Highly motivated, focused, and results-oriented

Knowledge Skills and Abilities
  • Superior customer service skills and philosophy
  • Positive attitude and professional demeanor
  • Manage data using a variety of applications
  • Communicate and interact effectively with people of all ages and identities
  • Report to campus and other university events as needed (some evenings and weekends may be required)
  • Work independently and collaboratively with the ability to prioritize tasks and adjust to the needs of the department, division, and university

Conditions of Employment
Other
Please be advised, COVID-19 vaccinations are strongly encouraged but not required for eligible faculty and staff employed by Bowie State University. This protocol may be subject to change.
Union Position.
BSU offers a generous benefits package, which includes 22 vacation days, 13 holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/3704

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