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Enrollment Services Representative Jobs (NOW HIRING)

Tri-C

Enrollment Services Representative

Cleveland, OH · On-site

Enrollment Services Representative Department: Admission and Enrollment Services Location: Metropolitan Campus Reports To: Assoc Dir, Enrollment Center Recruitment Type: External/Internal Requisition ...

Tri-C

Enrollment Services Representative

Cleveland, OH · On-site

SUMMARY Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for ...

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How much do enrollment services representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for enrollment services representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Enrollment Services Representative, and why are they important?

To thrive as an Enrollment Services Representative, you typically need knowledge of admissions processes, attention to detail, and a background in customer service or higher education, often supported by an associate’s or bachelor’s degree. Familiarity with student information systems (SIS), CRM software, and document management tools is commonly required. Strong communication, problem-solving, and organizational skills help you excel in assisting prospective students and managing multiple tasks. These skills are vital for ensuring a smooth enrollment experience and maintaining the institution’s reputation for service excellence.

What are some common challenges Enrollment Services Representatives face during peak registration periods?

During peak registration periods, Enrollment Services Representatives often manage a high volume of student inquiries and applications, which can make time management and prioritizing tasks challenging. Balancing the need for accuracy with efficiency is crucial, as errors can impact students’ academic progress. Additionally, representatives collaborate closely with academic advisors, financial aid staff, and IT departments to resolve complex enrollment or system-related issues quickly. Maintaining clear communication and a positive attitude under pressure are key to success in this fast-paced environment.

What are Enrollment Services Representatives?

Enrollment Services Representatives are professionals who assist prospective and current students with the admissions and enrollment process at educational institutions. They provide information about programs, guide applicants through application requirements, and help resolve issues related to registration, transcripts, and financial aid. These representatives often serve as the first point of contact for students, ensuring they have the support needed to successfully enroll and navigate institutional processes.

What is the difference between Enrollment Services Representative vs Admissions Coordinator?

AspectEnrollment Services RepresentativeAdmissions Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degree
Work EnvironmentOffice setting, interacting with prospective students and staffOffice setting, coordinating with departments and prospective students
Employer & Industry UsageEducational institutions, colleges, universitiesEducational institutions, colleges, universities
Common Search & ComparisonCustomer service, student support, enrollment processStudent recruitment, application processing, campus visits

While both roles support student enrollment, Enrollment Services Representatives primarily handle inquiries and assist students through the enrollment process, focusing on customer service. Admissions Coordinators often manage application procedures and coordinate recruitment efforts. Both roles are vital in the admissions process but differ in scope and responsibilities.

More about Enrollment Services Representative jobs
Who are the top companies hiring for Enrollment Services Representative jobs? The top employers for Enrollment Services Representative jobs are:
What job categories do people searching Enrollment Services Representative jobs look for? The top searched job categories for Enrollment Services Representative jobs are:
Enrollment Services Representative jobs near you
Infographic showing various Enrollment Services Representative job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,986 per year, or $22.6 per hour.
Enrollment Services Representative

Enrollment Services Representative

Tri-C

Cleveland, OH • On-site

Full-time

Posted 18 days ago

Job description

Enrollment Services Representative
Department: Admission and Enrollment Services
Location: Metropolitan Campus
Reports To: Assoc Dir, Enrollment Center
Recruitment Type: External/Internal
Requisition ID: req6867
Employment Type: Full-Time Support Staff
Union Position: Union
Work Schedule: M-F 8:30am - 5:00pmBeginning of Semesters All-in-Days 8:30am - 6:30pmSome Saturdays 10:00am - 2:00pm
Number of Openings: 1
Job Description:
SUMMARY
Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include but are not limited to:
  • Assists in processing academic records
  • Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
  • Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
  • Assists students with completing necessary forms; validates forms for accuracy; process as required
  • Accesses, inputs, and retrieves data from BANNER and other data systems.
  • Maintains files and records; utilizes scanning technology to update electronic files.
  • Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
  • Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
  • Provides scholarship and student loan information
  • Answers questions regarding status of Standards of Academic Progress
  • Receives Emergency Funds requests
  • Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
  • Accepts Selective Service Information
  • Informs student of academic status and accepts appeal for readmission
  • Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
  • Rotates between in person and electronic customer service duties
  • Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
  • Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
  • Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
  • Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
  • Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
  • Performs other related duties as assigned

QUALIFICATIONS
REQUIRED
Associate Degree
Two (2) years of equivalent full-time clerical experience in an office environment.
One (1) year of equivalent full-time experience in student services in an educational setting.
Experience with an integrated student software system
Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, BlackBoard
Ability to exercise good judgment and discretion in the performance of regular work.
Excellent written, verbal and interpersonal communication skills
Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone.
Ability to perform detailed work with a high degree of accuracy and attention to detail
Ability to handle multiple tasks and effectively prioritize work.
Sensitivity to appropriately respond to the needs of the community.
PREFERRED
Bachelor's Degree
Five years direct student services work experience at a higher education institution
Knowledge and experience with Banner student information and related student transaction systems
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch. Must be able to frequently talk or hear. Must be able to work in a fast-paced environment with a moderate noise level.
Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.
SEIU Full-Time Position: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 07. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Target Hiring Rate: Minimum salary $46,105.00/annually
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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