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Enrollment Services Representative Jobs (NOW HIRING)

Tri-C

Enrollment Services Representative

Cleveland, OH · On-site

Enrollment Services Representative Department: Admission and Enrollment Services Location: Metropolitan Campus Reports To: Assoc Dir, Enrollment Center Recruitment Type: External/Internal Requisition ...

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Enrollment Services Representative information

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How much do enrollment services representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for enrollment services representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What is an enrollment services representative?

Enrollment Services Representatives are professionals who assist prospective and current students with the admissions and enrollment process at educational institutions. They provide information about programs, guide applicants through application requirements, and help resolve issues related to registration, transcripts, and financial aid. These representatives often serve as the first point of contact for students, ensuring they have the support needed to successfully enroll and navigate institutional processes.

What are the key skills and qualifications needed to thrive as an enrollment services representative?

To thrive as an Enrollment Services Representative, you typically need knowledge of admissions processes, attention to detail, and a background in customer service or higher education, often supported by an associate’s or bachelor’s degree. Familiarity with student information systems (SIS), CRM software, and document management tools is commonly required. Strong communication, problem-solving, and organizational skills help you excel in assisting prospective students and managing multiple tasks. These skills are vital for ensuring a smooth enrollment experience and maintaining the institution’s reputation for service excellence.

What are some common challenges enrollment services representatives face during peak registration periods?

During peak registration periods, Enrollment Services Representatives often manage a high volume of student inquiries and applications, which can make time management and prioritizing tasks challenging. Balancing the need for accuracy with efficiency is crucial, as errors can impact students’ academic progress. Additionally, representatives collaborate closely with academic advisors, financial aid staff, and IT departments to resolve complex enrollment or system-related issues quickly. Maintaining clear communication and a positive attitude under pressure are key to success in this fast-paced environment.

What is the difference between Enrollment Services Representative vs Admissions Coordinator?

AspectEnrollment Services RepresentativeAdmissions Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degree
Work EnvironmentOffice setting, interacting with prospective students and staffOffice setting, coordinating with departments and prospective students
Employer & Industry UsageEducational institutions, colleges, universitiesEducational institutions, colleges, universities
Common Search & ComparisonCustomer service, student support, enrollment processStudent recruitment, application processing, campus visits

While both roles support student enrollment, Enrollment Services Representatives primarily handle inquiries and assist students through the enrollment process, focusing on customer service. Admissions Coordinators often manage application procedures and coordinate recruitment efforts. Both roles are vital in the admissions process but differ in scope and responsibilities.

How to become an enrollment services representative?

To become an enrollment services representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in administrative roles or familiarity with enrollment software and processes. Relevant certifications are not usually required but can enhance job prospects.
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What job categories do people searching Enrollment Services Representative jobs look for?

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Enrollment Services Representative jobs near you
Infographic showing various Enrollment Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,986 per year, or $22.6 per hour.

ENROLLMENT SERVICES REPRESENTATIVE

University of Rhode Island

Kingston, RI • On-site

$48K - $53K/yr

Other

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

University Of Rhode Island rating

8.1

Company rating: 8.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

169th of 627 rated colleges and universities

Job description


ENROLLMENT SERVICES REPRESENTATIVE
Posting Number: CS02288
FTE: 1.00
FLSA:
Pay Rate:
Salary Range: $48,771-$53,059
Pay Grade Level: Grade 315
Union: ESP-URI/NEARI (Educational Support Professionals)
Status: Calendar Year, Full-time, Permanent
Department: Enrollment Svs.
Campus Location: Kingston
Duties and Responsibilities:
GENERAL STATEMENT OF DUTIES: To provide high level Enrollment Services clerical support; to assist in answering Enrollment Services requests and in providing information on a wide variety of Enrollment Service questions and subject, including the maintenance of student financial and employment records; to receive and disburse currency and checks according to established procedure; to perform complex word processing and data entry functions using word processing, database and spreadsheet software.
SUPERVISION RECEIVED: Works under the general supervision of a superior, with some latitude for the exercise of independent judgment; work is monitored, reviewed in process and upon completion for accuracy and adherence to desired objectives.
SUPERVISION EXERCISED: As required, may supervise the work of a small group of Enrollment Services support staff.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
To research and respond to Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.
To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.
To be responsible for the receiving, receipting and balancing of money and checks with accuracy and speed.
To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.
To reconcile Enrollment Services' records with those of the University's General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements receipts, outstanding orders, and balances.
To process transcript requests.
To review financial aid applications for completeness, requesting missing information when necessary.
To assist in answering written requests and in troubleshooting problems directly related to Enrollment Services.
To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.
To perform complex word processing, database and spreadsheet functions.
Required Qualifications:
KNOWLEDGE, SKILLS AND CAPACITIES: A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of procedures and practices used in handling and accounting for the receipt and disbursement of monies; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing, database and spreadsheet functions with speed and accuracy*; ability to deal courteously with customers.
EDUCATION AND EXPERIENCE:
EDUCATION: Such as may have been gained through: graduation from a senior high school, including or supplemented by completion of courses in commercial arithmetic; and
EXPERIENCE: Such as may have been gained through: employment involving enrollment services practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing, database and spreadsheet software.
OR: any combination of education and experience that shall be substantially equivalent to the above education and experience.
NOTE: 40 net WPM - 5 minutes
Preferred Qualifications:
BILINGUAL CANDIDATE WITH FLUENCY IN SPANISH LANGUAGE
PRIOR EXPERIENCE WORKING IN A HIGHER EDUCATION ENVIRONMENT
PRIOR EXPERIENCE WORKING IN AN ENVIRONMENT WITH HIGH TELEPHONE CALL VOLUMES (I.E., CALL CENTER)
Posting Date: 08/12/2026
Closing Date: 08/21/2026
Special Instructions to Applicants:
FULL-TIME, 35 HRS., CALENDAR YEAR
INCLUDE GENEROUS BENEFITS PACKAGE INCLUDING A TUITION WAIVER FOR CCRI, RIC, AND URI FOR THE SUCCESSFUL CANDIDATE, SPOUSE, AND DEPENDENTS (IF APPLICABLE) BASED ON CURRENT EDUCATION. IT ALSO INCLUDES PAID TIME OFF, PAID STATE HOLIDAYS, AND A MANDATORY RETIREMENT PLAN IN ADDITION TO MANY OTHER TYPES OF BENEFITS.
TO LEARN MORE ABOUT THE BENEFITS PACKAGE, PLEASE VISIT:
https://www.exploreemployeebenefits.ri.gov/
A pre-employment criminal background check is required for the successful applicant and will be paid for by the University.
To apply, visit https://jobs.uri.edu/postings/16936
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