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Enrollment Services Representative Jobs (NOW HIRING)

Tri-C

Enrollment Services Representative

Cleveland, OH · On-site

Enrollment Services Representative Department: Admission and Enrollment Services Location: Metropolitan Campus Reports To: Assoc Dir, Enrollment Center Recruitment Type: External/Internal Requisition ...

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Enrollment Services Representative information

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How much do enrollment services representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for enrollment services representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Enrollment Services Representative, and why are they important?

To thrive as an Enrollment Services Representative, you typically need knowledge of admissions processes, attention to detail, and a background in customer service or higher education, often supported by an associate’s or bachelor’s degree. Familiarity with student information systems (SIS), CRM software, and document management tools is commonly required. Strong communication, problem-solving, and organizational skills help you excel in assisting prospective students and managing multiple tasks. These skills are vital for ensuring a smooth enrollment experience and maintaining the institution’s reputation for service excellence.

What are some common challenges Enrollment Services Representatives face during peak registration periods?

During peak registration periods, Enrollment Services Representatives often manage a high volume of student inquiries and applications, which can make time management and prioritizing tasks challenging. Balancing the need for accuracy with efficiency is crucial, as errors can impact students’ academic progress. Additionally, representatives collaborate closely with academic advisors, financial aid staff, and IT departments to resolve complex enrollment or system-related issues quickly. Maintaining clear communication and a positive attitude under pressure are key to success in this fast-paced environment.

What are Enrollment Services Representatives?

Enrollment Services Representatives are professionals who assist prospective and current students with the admissions and enrollment process at educational institutions. They provide information about programs, guide applicants through application requirements, and help resolve issues related to registration, transcripts, and financial aid. These representatives often serve as the first point of contact for students, ensuring they have the support needed to successfully enroll and navigate institutional processes.

What is the difference between Enrollment Services Representative vs Admissions Coordinator?

AspectEnrollment Services RepresentativeAdmissions Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degree
Work EnvironmentOffice setting, interacting with prospective students and staffOffice setting, coordinating with departments and prospective students
Employer & Industry UsageEducational institutions, colleges, universitiesEducational institutions, colleges, universities
Common Search & ComparisonCustomer service, student support, enrollment processStudent recruitment, application processing, campus visits

While both roles support student enrollment, Enrollment Services Representatives primarily handle inquiries and assist students through the enrollment process, focusing on customer service. Admissions Coordinators often manage application procedures and coordinate recruitment efforts. Both roles are vital in the admissions process but differ in scope and responsibilities.

Who are the top companies hiring for Enrollment Services Representative jobs? The top employers for Enrollment Services Representative jobs are:
What states have the most Enrollment Services Representative jobs? States with the most job openings for Enrollment Services Representative jobs include:
What job categories do people searching Enrollment Services Representative jobs look for? The top searched job categories for Enrollment Services Representative jobs are:
Enrollment Services Representative jobs near you
Infographic showing various Enrollment Services Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,986 per year, or $22.6 per hour.
Enrollment Services Rep

Enrollment Services Rep

University of New Mexico

Albuquerque, NM • On-site

Other

Posted 27 days ago

University Of New Mexico rating

8.5

Company rating: 8.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

65th of 535 rated colleges and universities

Job description

The University of New Mexico's Continuing Education Department is seeking an Enrollment Services Representative to join our team and assist with the day-to-day operations and transactions in the Registration Office. If you love a fast-paced environment, are genuinely excited to talk with a diverse group of customers, and have the ability to put yourself in their shoes and be their advocate, then this is the job for you! 


UNM Continuing Education is committed to providing innovative, accessible learning opportunities to individuals, organizations and communities in New Mexico and around the world, through impactful, engaging programs that position them for success. Our vision is to expand possibilities and strengthen communities through powerful collaboration. 
The best Enrollment Service Representatives love helping our customers. They are patient, empathetic, and positive communicators. Our Enrollment Service Representatives provide more than ordinary customer service, they are an essential member of our UNM and New Mexico Community!  


As an Enrollment Services Representative you will be responsible for welcoming and assisting large volumes of customers and students in person, over the phone, and through email. You are a natural problem solver and can troubleshoot issues while adhering to the policies and guidelines.  You enjoy being in a busy, active environment and have an extreme attention to detail. You consider yourself a patient "people person," enjoy collaborating with team members, and are comfortable interacting with a diverse population.  
This position requires working in the office full time, as well as having the ability to work remotely as required. 
Duties and Responsibilities include: 

  • Provide general information to UNMCE customers regarding a large variety of programs. 
  • Assist customers with their registration, cancellation, and/or refund. 
  • Sustain a high level of professionalism with clients and work to establish a positive rapport with every customer, instructor, and vendor. 
  • Stay updated on product knowledge and changes in company policies. 
  • Work with a collaborative team problem solving, and turning frustrated clients into repeat customers, while making a positive impact on our bottom line. 
  • Handle cash, check, and credit card transactions.
  • Maintain general administrative/office duties. 
  • Run reports and review data for entry level data analysis. 
  • Other duties and projects as assigned. 

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