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Enrollment Services Jobs (NOW HIRING)

SJVC Inc.

Enrollment Services Associate

Sacramento, CA · On-site

$25 - $29/hr

The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.

SJVC Inc.

Enrollment Services Associate

Ontario, CA · On-site

$25 - $29/hr

The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.

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How much do enrollment services jobs pay per year?

As of Aug 11, 2026, the average yearly pay for enrollment services in the United States is $77,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is enrollment services?

Enrollment Services refer to the department or team within an educational institution that assists students with processes related to admissions, registration, financial aid, transcripts, and academic records. They serve as a central resource for students to manage their academic journey from application through graduation. Enrollment Services staff help answer questions, guide students through required procedures, and ensure compliance with institutional and regulatory requirements.

How to become an enrollment services professional?

To become an enrollment services professional, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary education or relevant experience. Strong communication, organizational skills, and familiarity with student information systems or enrollment software are important. Gaining experience through administrative roles or certifications in student services can also enhance job prospects.

What are the most common challenges faced in an enrollment services role, and how can I prepare for them?

One of the most common challenges in an Enrollment Services role is managing high volumes of inquiries during peak registration periods while maintaining accuracy and excellent customer service. Additionally, you may need to navigate complex institutional policies and work with multiple departments, such as admissions, financial aid, and academic advising. Preparing by developing strong organizational, communication, and problem-solving skills will help you succeed. Familiarity with student information systems and a proactive approach to learning institutional processes can also make the transition smoother.

What are the key skills and qualifications needed to thrive in enrollment services?

To thrive in Enrollment Services, you need strong organizational skills, attention to detail, and knowledge of admissions or registration processes, often supported by a relevant degree or administrative experience. Familiarity with student information systems (SIS), CRM software, and document management platforms is typically required. Excellent communication, problem-solving abilities, and a customer service mindset are crucial soft skills for success in this role. These skills ensure efficient handling of student records, effective support throughout the enrollment process, and a positive experience for students and staff.
More about Enrollment Services jobs
What are the most commonly searched types of Enrollment Services jobs? The most popular types of Enrollment Services jobs are:
What states have the most Enrollment Services jobs? States with the most job openings for Enrollment Services jobs include:
What job categories do people searching Enrollment Services jobs look for? The top searched job categories for Enrollment Services jobs are:
Enrollment Services jobs near you
Infographic showing various Enrollment Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,389 per year, or $37.2 per hour.

Enrollment Services Coordinator

Bowie State University

Bowie, MD • On-site

$60K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Posting Details
Job Posting Information
Job Posting Number
S620
Position Title
Enrollment Services Coordinator
Class Title
Staff
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$60,000 - $70,000
Open Date
05/01/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
The Enrollment Services Coordinator will assist the Director/Assistant Director of Enrollment Services with managing the daily operations of the work within enrollment services and the one stop
• Provide professional and confidential administrative support to the Enrollment Services team. Works closely with the enrollment services leadership team to create and maintain training materials
• Manage the day-to-day operations of Enrollment Services (One Stop) and the work of the enrollment services specialists, including mentoring, training, and coaching the team regarding customer service. Provides leadership to a team of enrollment services specialists and disseminates timely updates and critical information to staff and partners
• Ability to analyze processes and procedures, problem solve and think critically. Recognize common threads in the customer experience and facilitate conversations regarding improvement
• Ensure enrollment services staff are providing consistent, accurate information to enrollment services (one stop) visitors and the university community
• Serve as a higher-level escalation point for dissatisfied visitors and the university community or visitors with complex enrollment circumstances
• Represent enrollment services (one stop) by participating on cross-functional committees, to develop and manage assigned office procedures, training, and data integrity
• Sensitive to cultural diversity and recognizes personal biases to inform appropriate responses to culturally diverse situations, demonstrating a commitment to equity and inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic, and educational backgrounds (ability to communicate and interact effectively with people of all ages and identities)
• Possess beginner to intermediate knowledge of and skills with technology including software programs for communication, data collection, student information systems, and customer relationship management (CRM), including but not limited to PeopleSoft, Microsoft Office/365, Student Financial Planning, ImageNow, Monday.com, Zendesk, Ocelot, QTrac, etc.
• Export reports and evaluate to make data informed decisions about office staffing, recommended changes, and other department initiatives
• Perform other duties as assigned
Minimum Qualifications
Education
A Bachelor's degree required. Master's degree preferred.
Experience
  • Two (2) years prior higher education work experience preferred, specifically within a student services office (e.g., admissions, bursar/student accounts, financial aid, housing, registrar, retention, etc.)
  • Excellent oral and written communication skills, with the ability to communicate effectively, clearly, concisely, and professionally
  • Research and troubleshooting skills
  • Must be able to meet expectations in a fast-paced, customer-oriented environment
  • Highly motivated, focused, and results-oriented

Knowledge Skills and Abilities
  • Superior customer service skills and philosophy
  • Positive attitude and professional demeanor
  • Manage data using a variety of applications
  • Communicate and interact effectively with people of all ages and identities
  • Report to campus and other university events as needed (some evenings and weekends may be required)
  • Work independently and collaboratively with the ability to prioritize tasks and adjust to the needs of the department, division, and university

Conditions of Employment
Other
Please be advised, COVID-19 vaccinations are strongly encouraged but not required for eligible faculty and staff employed by Bowie State University. This protocol may be subject to change.
Union Position.
BSU offers a generous benefits package, which includes 22 vacation days, 13 holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/3704

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