End User Services Manager Jobs in Indiana (NOW HIRING)

Job Title/Position: Clinical Service Manager 

Reports To: Director of Clinical Services

About Luminary Hospice: 

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. 

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person - with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.  

About the role: 

The Clinical Services Manager (RN) is responsible for the overall direction of hospice clinical services. The Clinical Services Manager establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

Job Responsibilities:  

1. Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
2. Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
3. Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses.
4. Evaluates performance of team.
5. Assists and develop skills and techniques in evaluating the performance of clinicians and supportive care staff.
6. Assists with hiring, evaluations, and terminations of organization personnel.
7. Conducts annual evaluations on clinicians and supportive care staff, or more frequently if indicated.
8. Oversees the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organization activities.
9. Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
10. Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
11. Develops, implements, and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, directly or delegated.
12. Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel.
13. Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization.
14. Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
15. Assures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel and maintains compliance to the CHAP hospice standards.
16. Informed about changes in the field of nursing and hospice care, shares information with appropriate organization personnel.
17. Promotes hospice referrals in the health care community.
18. Perform other duties as assigned.

1. Nursing degree required (ADN/ASN acceptable). Bachelor's of Science in Nursing (BSN) or Master's degree preferred.

2. Maintains an active nursing license that is in good standing.

3. At least 3-5 years of experience in healthcare management, hospice, or palliative care and/or training in end-of-life care preferred. 
4. At least 2-5 years of experience with Medicare Hospice Certification as well as CHAP guidelines preferred. 
5. Knowledge of hospice care and the services provided to patient and family/caregiver through an interdisciplinary group. 
6. Proficient in MS Office applications and ability to learn department and job-specific software systems. 
7. Demonstrate organizational skills. 
8. Demonstrate effective verbal and written communication skills. 
9. Demonstrate analytical skills when problem-solving. Demonstrate high attention to detail and a high degree of accuracy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. 

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. 

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.