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End User Services Manager Jobs in Indiana (NOW HIRING)

Great Dane LLC

End User Support Technician I

IN · On-site

The End User Support Technician will be primarily responsible for installing, maintaining, and ... service support via phone and remote access. * Must be able take direction from management and ...

Great Dane LLC

End User Support Technician

Brazil, IN · On-site

$19.75 - $27/hr

The End User Support Technician will be primarily responsible for installing, maintaining, and ... service support via phone and remote access. * Must be able take direction from management and ...

Acorn Distributors Inc

IT Director

Brownsburg, IN · On-site

Oversee IT infrastructure, networks, cybersecurity, SaaS applications, and end-user services. * Manage the IT budget, vendors, contracts, and technology investments. * Establish IT policies ...

Acorn Distributors Inc

IT Director

Brownsburg, IN · On-site

Oversee IT infrastructure, networks, cybersecurity, SaaS applications, and end-user services. * Manage the IT budget, vendors, contracts, and technology investments. * Establish IT policies ...

Acorn Distributors, Inc

IT Director

Brownsburg, IN · On-site

Oversee IT infrastructure, networks, cybersecurity, SaaS applications, and end-user services. * Manage the IT budget, vendors, contracts, and technology investments. * Establish IT policies ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

... services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment. * Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

... services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment. * Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

... services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment. * Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · Hybrid

$20.50 - $28/hr

... services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment. * Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Indiana

End User Services Manager information

See Indiana salary details

$71.4K

$114.3K

$149.4K

How much do end user services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for end user services manager in Indiana is $114,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,900.00 and $110,900.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Indiana?

For End User Services Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Indiana look for?

The top searched job categories for End User Services Manager jobs in Indiana are:

What cities in Indiana are hiring for End User Services Manager jobs?

Cities in Indiana with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $114,271 per year, or $54.9 per hour.

End User Support Technician I

Great Dane LLC

IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Install, maintain, and upgrade PC hardware, printers, peripherals, and software.

  • Support office and manufacturing hardware, servers, networking, and phone equipment.

  • Provide customer service support via phone and remote access, and monitor the service desk queue to meet SLA requirements.

Job description

Overview
THE ROLE
At Great Dane, we rely on makers and we're calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.
The Position: The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and service desk support. There will be daily interaction with end users and excellent communication skills are required. The position will require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements.
Responsibilities
WHAT YOU'LL DO
  • Provide support for office and manufacturing hardware.
  • Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
  • Provide customer service support via phone and remote access.
  • Must be able take direction from management and accomplish tasks with minimal supervision.
  • Other duties as assigned.

Qualifications
YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)
  • Education: Bachelor's degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
  • Years of Experience: 2+
  • Skills
    • Proficient in PC installation, upgrades, and repair
    • Proficient in Windows and Microsoft Office
    • Excellent troubleshooting and communication skills
    • Good understanding of server and networking technology
  • Travel: 25%

PHYSICAL/MENTAL REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
  • Work environment: The noise level in the work environment is usually minimal to moderate.

ABOUT GREAT DANE
With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today - delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.
WHY WORK FOR US?
Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.
Our culture is comprised of "Champions" and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.
BENEFITS OVERVIEW
  • Competitive compensation
  • Benefits, including but not limited to dental, vision, and medical with employer contributions
  • Retirement programs, including a Pension Plan and 401(k) Plan with employer match
  • Tuition Reimbursement
  • Paid holidays and vacation
  • And more!

Great Dane is an Equal Opportunity Employer

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