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End User Services Manager Jobs in Indiana (NOW HIRING)

Deaconess

Desktop Support III

Evansville, IN · On-site

$24.11 - $33.75/hr

... service and communication skills * Ability to work independently while managing multiple priorities and support requests * Experience supporting enterprise technology environments and end-user ...

BEST ONE TIRE & SERVICE

I/T Support Specialist

Monroe, IN · On-site

$24.04/hr

We're looking for someone with proven hands-on experience providing end-user technical support and ... Experience with ticketing systems and service management processes. Who we are: For more than 77 ...

BEST ONE TIRE & SERVICE

I/T Support Specialist

Monroe, IN · On-site

$24.04/hr

We're looking for someone with proven hands-on experience providing end-user technical support and ... Experience with ticketing systems and service management processes. Who we are: For more than 77 ...

Robert Half

Tech Support Manager

Pittsboro, IN · On-site

$20.50 - $28.25/hr

... service delivery. * At least 1 year of experience in technical support, deskside support, or a similar IT support role. * Working knowledge of Active Directory administration and end-user account ...

Elanco

IT Infrastructure Technician

Clinton, IN · On-site

Provide deskside and end-user technical support, including break/fix and IMAC services for PCs ... Execute local IT infrastructure projects, lifecycle management activities, and equipment ...

Noblesoft Technologies

Desktop Support Technician

Anderson, IN · On-site

$17.50 - $22.25/hr

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as ...

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Showing results 21-40

All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Indiana

End User Services Manager information

See Indiana salary details

$71.4K

$114.3K

$149.4K

How much do end user services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for end user services manager in Indiana is $114,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,900.00 and $110,900.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Indiana?

For End User Services Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Indiana look for?

The top searched job categories for End User Services Manager jobs in Indiana are:

What cities in Indiana are hiring for End User Services Manager jobs?

Cities in Indiana with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $114,271 per year, or $54.9 per hour.

Intern IT Infrastructure

Purdue Federal Credit Union

West Lafayette, IN • On-site

$13.50 - $18/hr

Part-time

Posted 23 days ago

Key responsibilities

  • Assist with resolving end-user technology issues, supporting hardware and software deployments, and documenting support activities.

  • Install, configure, and deploy desktop equipment and peripherals, and maintain accurate IT asset records.

  • Support cybersecurity projects, maintain secure systems, and escalate security concerns to the appropriate team members.

Job description

The IT Infrastructure Intern provides entry-level technical support while gaining hands-on experience across Service Desk operations, infrastructure systems, and cybersecurity. Under the guidance of the IT Infrastructure team, the intern assists with resolving end-user technology issues, supporting hardware and software deployments, maintaining documentation, and contributing to infrastructure and security initiatives.
Purdue Federal Credit Union is dedicated to fostering the academic and professional growth of interns by providing valuable hands-on experience through active involvement in meaningful projects and a structured, mentored learning environment. Interns have the opportunity to enhance their skills and contribute to the credit union's success.
Duties and Responsibilities (Essential Functions):
Service Desk and End User Support
  • Respond to and triage incoming end-user support requests through the Help Desk system, email, and telephone in a professional and courteous manner.
  • Perform first-level troubleshooting for hardware, software, and peripheral issues and escalate tickets according to established procedures.
  • Provide desktop-level support including software installation, upgrades, system configuration, and hardware setup.
  • Gather detailed problem information from end users and clearly document issues and resolutions.
  • Schedule and coordinate support sessions with appropriate IT team members when advanced assistance is required.
Systems, Hardware, and Asset Management
  • Install, configure, and deploy desktop equipment and peripherals including computers, printers, and related accessories.
  • Maintain accurate IT asset inventory records, including lifecycle status, manufacturer, model, and serial numbers.
  • Perform routine system health checks and assist with maintenance activities under supervision.
  • Prepare retired or obsolete equipment for salvage or disposal in accordance with IT and security standards.
Cybersecurity and Infrastructure Exposure
  • Assist with cybersecurity-related projects and tasks supporting the Information Security and Infrastructure teams.
  • Support efforts to maintain secure systems and networks by following established security controls, procedures, and best practices.
  • Escalate potential security, business continuity, or system availability concerns to appropriate team members.
  • Gain exposure to networking, storage, and infrastructure concepts through hands-on learning and guided assignments.
Documentation, Ticketing, and Process Support
  • Accurately document Help Desk activity, including user information, issue details, troubleshooting steps, and resolutions.
  • Track and update tickets throughout the problem-solving lifecycle using designated IT service management tools.
  • Utilize knowledge bases, software updates, drivers, and online resources to support issue resolution.
  • Assist with maintaining and improving documentation related to IT processes, procedures, and end-user support.
Learning, Collaboration, and Professional Development
  • Participate in a structured and mentored learning environment to build foundational knowledge across IT Infrastructure disciplines.
  • Learn and apply new technologies, tools, and processes used by the Credit Union.
  • Collaborate with IT team members on projects and daily activities while demonstrating accountability, curiosity, and professionalism.
  • Support recommendations for end-user training opportunities in partnership with Corporate Training Services when appropriate.
Additional Requirements:
  • Foundational understanding of computer hardware, operating systems, and common software applications.
  • Basic familiarity with Service Desk or customer support concepts.
  • Interest in infrastructure, networking, cybersecurity, or IT operations.
  • Ability to follow troubleshooting procedures, document work accurately, and escalate issues appropriately.
  • Strong attention to detail and ability to manage multiple tasks.
  • Effective verbal and written communication skills.
  • Proficiency with Microsoft Office applications.
  • Commitment to confidentiality, data security, and organizational policies.
  • Exposure to CompTIA A+ or Network+ concepts preferred.
  • Familiarity with imaging or software deployment tools such as SCCM preferred.
  • Awareness of collaboration tools including Teams, Zoom, and Slack.
  • Basic understanding of software and system lifecycle concepts.
  • Ability to communicate professionally with employees, members, vendors, and business contacts.
  • Ability to demonstrate the core values of honesty, integrity, mutual respect, pride, and ownership.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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