End User Services Manager Jobs in Indiana (NOW HIRING)

Patrick Industries, a publicly traded company headquartered in Elkhart, Indiana, invites you to join a team of dedicated Team Members who are passionate about delivering high-quality products and exceptional customer service. As a leading solutions provider serving a diverse range of markets across the United States, our commitment to innovation, quality, and sustainability has positioned us as a high growth, diversified and empowered Team of more than 10,000! Your adventure awaits!

The IT Manager, Software & Hardware Asset Management, is responsible for the day-to-day execution and continuous improvement of Patrick IT's software and hardware asset management practices (SAM & HAM). This role ensures accurate asset visibility, lifecycle discipline, license compliance, and cost control across Patrick IT's technology estate, and provides the operational foundation that supports Patrick IT's broader vendor and contract rationalization efforts.

Responsibilities & Duties:

Software Asset Management (SAM)

• Maintain a complete and accurate inventory of software licenses, entitlements, and deployments across Patrick IT
• Manage software license compliance, true-ups, and audit readiness across all publishers and platforms
• Track software renewals, expirations, and utilization to identify optimization and cost-saving opportunities
• Partner with vendor management to right-size license counts and eliminate unused or underutilized software
• Establish and maintain software request, approval, and provisioning workflows

Hardware Asset Management (HAM)

• Maintain a complete and accurate inventory of hardware assets across their full lifecycle, from procurement through disposal
• Manage hardware refresh cycles, warranty tracking, and end-of-life planning
• Establish standard processes for asset tagging, receiving, deployment, and retirement
• Ensure secure and compliant disposal or redeployment of retired hardware assets
• Partner with IT operations and end-user services to track asset assignment and utilization

Asset Governance, Compliance & Reporting

• Establish and maintain asset management policies, standards, and procedures for both software and hardware
• Ensure asset data integrity through regular audits, reconciliation, and discovery tooling
• Produce regular reporting on asset inventory, compliance status, utilization, and cost to IT leadership
• Support internal and external audit requests related to software and hardware assets
• Identify and remediate asset-related risks, including unlicensed software and unsupported hardware

Cost Optimization & Financial Support

• Identify and execute cost reduction opportunities across software licensing and hardware procurement
• Reduce technical debt and redundant systems through asset rationalization
• Support the total cost of ownership (TCO) model by ensuring accurate asset cost, capitalization, and depreciation data
• Partner with Finance and Vendor Management to validate invoices, true-ups, and contract terms against actual asset usage

Vendor Coordination & M&A Integration Support

• Partner with the IT Director, Vendor Management to align asset data with vendor contracts and rationalization initiatives
• Support IT due diligence for mergers and acquisitions by assessing acquired entities' software and hardware asset inventories
• Lead onboarding of acquired software and hardware assets into Patrick IT's asset management systems and processes

Tools & Process Improvement

• Own and continuously improve asset management tools, discovery systems, and the configuration management database (CMDB)
• Automate asset tracking, reconciliation, and reporting processes to reduce manual effort and improve accuracy
• Identify and implement process improvements that increase asset management maturity over time

Leadership & Team Development

• Lead and develop a team of asset management analysts and coordinators
• Build a culture of accuracy, accountability, and continuous improvement within the asset management function
• Provide day-to-day guidance, prioritization, and coaching to team members

Alignment to IT Strategic Pillars

Innovative Advantage

• Maintain a modern, well-governed asset base that supports adoption of new technologies

Value Optimization

• Deliver measurable savings through license optimization, hardware rationalization, and reduced technical debt

Agility & Efficiency

• Streamline asset provisioning, tracking, and retirement processes to support faster delivery

Resilient Operations

• Ensure asset compliance, data integrity, and lifecycle discipline to support stable, secure operations

Qualifications & Skills:

• Bachelor's degree in IT, Business, or related field
• 7+ years of relevant IT experience
• 3+ years of experience managing software and/or hardware asset management functions
• Experience with SAM/HAM tools, CMDB platforms, and license management systems
• Experience in decentralized, multi-site, or acquisition-driven environments preferred
• Manufacturing or industrial sector experience is a plus

At Patrick Industries, BETTER Together is our commitment to being our best while striving to bring out the best in one another as we join forces Individually, as Teams, with our Business Units, with our Customers, our Communities and within our entire Patrick family.

Patrick is an Equal Opportunity Employer.