With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...
With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...
With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...
With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...
End User Support
Charlotte, NC · On-site
Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines ...
End User Support
Charlotte, NC · On-site
Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines ...
With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...
With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
You will provide end-user support with processes for managing and delivering services that are ITIL ® conformant. You will resolve incidents, service requests, and problems associated with service ...
You will provide end-user support with processes for managing and delivering services that are ITIL ® conformant. You will resolve incidents, service requests, and problems associated with service ...
You will provide end-user support with processes for managing and delivering services that are ITIL conformant. You will resolve incidents, service requests, and problems associated with service ...
You will provide end-user support with processes for managing and delivering services that are ITIL conformant. You will resolve incidents, service requests, and problems associated with service ...
End User Support
Charlotte, NC · On-site
Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines ...
End User Support
Charlotte, NC · On-site
Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines ...
End User Support
Charlotte, NC · On-site
Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines ...
End User Support
Charlotte, NC · On-site
Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines ...
End User Operations Specialist
Washington, DC · On-site +1
$121K - $158K/yr
The incumbent is responsible for managing and executing end user support tasks. The tasks demand interpreting and applying IT policies, standards, and requirements, as well as adapting and modifying ...
End User Operations Specialist
Washington, DC · On-site +1
$121K - $158K/yr
The incumbent is responsible for managing and executing end user support tasks. The tasks demand interpreting and applying IT policies, standards, and requirements, as well as adapting and modifying ...
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
End User Computing Manager
Springfield, VA · On-site
$94K - $125K/yr
The End User Computing Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive ...
End User Computing Manager
Springfield, VA · On-site
$94K - $125K/yr
The End User Computing Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive ...
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
For 40 years, we have delivered customised security risk management, health, and wellbeing ... We are looking for a highly motivated End User Support Technician to help administer, operate, and ...
For 40 years, we have delivered customised security risk management, health, and wellbeing ... We are looking for a highly motivated End User Support Technician to help administer, operate, and ...
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Resolves more complex end-user issues, including software installations, peripheral configurations ... Assists in IT service management activities, ensuring timely resolution of incidents and requests.
End User Support Technician
Redmond, WA · On-site
$28 - $30/hr
With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. * This role requires a proactive approach to problem ...
End User Support Technician
Redmond, WA · On-site
$28 - $30/hr
With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. * This role requires a proactive approach to problem ...
For 40 years, we have delivered customised security risk management, health, and wellbeing ... We are looking for a highly motivated End User Support Technician to help administer, operate, and ...
For 40 years, we have delivered customised security risk management, health, and wellbeing ... We are looking for a highly motivated End User Support Technician to help administer, operate, and ...
End User Manager information
See salary details
$75K - $82.5K
0% of jobs
$82.5K - $89.9K
0% of jobs
$89.9K - $97.4K
2% of jobs
$97.4K - $104.8K
3% of jobs
$104.8K - $112.3K
2% of jobs
$113.8K is the 25th percentile. Wages below this are outliers.
$112.3K - $119.7K
86% of jobs
$119.7K - $127.2K
1% of jobs
$127.2K - $134.6K
2% of jobs
$134.6K - $142.1K
1% of jobs
$142.1K - $149.5K
1% of jobs
$149.5K - $157K
1% of jobs
$75K
$120.1K
$157K
How much do end user manager jobs pay per year?
As of Jul 8, 2026, the average yearly pay for end user manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.
What is the difference between End User Manager vs IT Support Supervisor?
| Aspect | End User Manager | IT Support Supervisor |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+ | Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+ |
| Work Environment | Office setting, managing end user technology needs, overseeing support teams | Help desk or support center, supervising support staff, resolving technical issues |
| Employer & Industry Usage | Corporate IT departments, service providers, large organizations | IT support teams, help desk operations, tech service providers |
The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.
What skills are needed for end user support?
End User Managers require strong communication and problem-solving skills to assist users effectively. Technical knowledge of hardware, software, and common troubleshooting tools is essential, along with patience and customer service abilities to handle diverse user needs.
What is the highest paid IT job?
The highest paid IT jobs often include Chief Information Officer (CIO), Chief Technology Officer (CTO), and IT Director roles, which oversee technology strategy and infrastructure. These positions typically require extensive experience, leadership skills, and advanced certifications, and they can earn salaries exceeding $150,000 annually, depending on the industry and location.
Is an IT manager a stressful job?
An IT manager role can be stressful due to responsibilities such as overseeing technology systems, managing teams, and resolving technical issues under tight deadlines. The job often requires strong problem-solving skills, multitasking, and handling high-pressure situations, especially during system outages or security breaches.
How does an End User Manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?
An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.
What does an End User Manager do?
An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.
How much is an IT manager paid?
An End User Manager's salary varies depending on experience, location, and company size, but typically ranges from $80,000 to $130,000 annually. They often require strong communication skills and knowledge of IT support tools to manage end-user technology effectively.
What are the key skills and qualifications needed to thrive as an End User Manager, and why are they important?
To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.
More about End User Manager jobs
What cities are hiring for End User Manager jobs? Cities with the most End User Manager job openings:
What are the most commonly searched types of End User jobs? The most popular types of End User jobs are:
What states have the most End User Manager jobs? States with the most job openings for End User Manager jobs include:
What job categories do people searching End User Manager jobs look for? The top searched job categories for End User Manager jobs are:
Other
Medical, Life, Retirement
Posted 19 days ago
Job description
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking an End User Support Specialist to join us. The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software which is specific to each agency's needs.
This position is responsible for supporting all Windows based operating systems including current as well as legacy versions. This position is responsible for supporting standard productivity software as determined by DoIT and the agencies DoIT supports including but not limited to Microsoft Office, G Suite, and Adobe. While Google Chrome is the State's preferred web browser, familiarity with other browsers is expected. This position is also expected to support video conference tools such as Zoom, WebEx, Cisco Jabber, GoToMeeting, and Google Meet.
While this position typically supports a single location or agency, circumstances may dictate the need to support other locations or agencies. When assigned work at other locations the use of a State or personal vehicle, may be necessary. Standard mileage allowance will be paid for use of a privately owned vehicle if a state vehicle is not available.
Duties and Responsibilities:
Qualifications
Education and Years of Experience:
Required and Desired Skills/Certifications:
Ideal Candidate would have some fo the following certifications:
Additional Requirements:
This position will require the End User Support Specialist team member to identify and decide on how to best resolve issues presented as well as technical escalations. They will be responsible to anticipate, plan, coordinate, and evaluate the technical requirements and needs of DoIT supported customers. Recommendations may be made to fellow DoIT team members and/or to the user, as deemed appropriate.
Physical Requirements: No Physical requirement needed for this position
Location: Crownsville, MD and will be fully onsite with a shift of Mon-Friday from 9am-5:30pm.
#LI-MP1
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
These values aren't just ideals-they show up in how we support every part of your well-being:
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking an End User Support Specialist to join us. The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software which is specific to each agency's needs.
This position is responsible for supporting all Windows based operating systems including current as well as legacy versions. This position is responsible for supporting standard productivity software as determined by DoIT and the agencies DoIT supports including but not limited to Microsoft Office, G Suite, and Adobe. While Google Chrome is the State's preferred web browser, familiarity with other browsers is expected. This position is also expected to support video conference tools such as Zoom, WebEx, Cisco Jabber, GoToMeeting, and Google Meet.
While this position typically supports a single location or agency, circumstances may dictate the need to support other locations or agencies. When assigned work at other locations the use of a State or personal vehicle, may be necessary. Standard mileage allowance will be paid for use of a privately owned vehicle if a state vehicle is not available.
Duties and Responsibilities:
- 30% IT Hardware & Software Support - Installation and maintenance of hardware such as printers, scanners, or other devices. Maintenance of critical software for user support (Anti-Virus, Encryption software, etc.) Installation of applications software and customization as required. Troubleshoot and resolve issues with desktop/laptop/tablet/mobile device hardware, software, network connectivity, and other factors effecting systems operations and performance. Ensure desktop computers interconnect with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Install, test, and support new and existing software. Install upgrades/service packs as needed. Keep up to date on new and emerging technologies. Assist customers with video conference setup, testing and evaluation. Install and set up office computer equipment, printers, and other IT related equipment for new and existing employees. For teleworkers configure laptops and ensure the timely delivery by mail of equipment.
- 20% Customer Service - Customer service is a critical function of this role and as such we have established SLO/SLAs to align with reasonable customer expectations. This position should work assigned tickets so as to meet established SLO/SLA's and meet/exceed customer expectations. Ticket management includes entering appropriate notations in the ticket relative to issues identified and actions taken. Document all work in ServiceNow per the DoIT Ticket Handling Etiquette guidelines and apprise customer of progress made towards ticket resolution. Always demonstrate courteous and professional behavior and provide excellent customer service at all times.
- 20% Queue & Workload Management - Document all work in ServiceNow related to the installation, deployment, and maintenance of hardware and software for end users. Create user accounts and management of account privileges. Use the ServiceNow system to create and update tickets for every user interaction before starting on any project. Work on assigned tickets to meet any established SLO/SLAs.
- 15% IT Collaboration - Collaborate and consult with End User Support team members on solving technical issues, research and investigate solutions and workarounds by partnering with DoIT technical teams and peers. Share knowledge and technical solutions with the Service Desk and EUS teams and help promote knowledge sharing. Document and troubleshoot reported issues as appropriate in ServiceNow and collaborate with other DoIT IT support teams as needed towards issue resolution.
- 5% Technical Projects - Work on technical projects as assigned. Maintains appropriate level of documentation for project related work. Reports project related issues, milestones, and completion of deliverables to End User Support leads/managers and peers.
- 5% IT Asset & Inventory Support - Assist in the completion and capture of physical inventory for DoIT supported sites and support the process for capturing moves, adds, and changes so as to reconcile with the asset database and ensure inventory is maintained accurately in accordance with DoIT asset policies.
- 5% Other Duties as Assigned - Perform other job-related duties as required by business needs. Accordance with DoIT asset policies.
Qualifications
Education and Years of Experience:
- Prefer at least an Associate's degree but not required.
- 3+ years of Help Desk/Desktop support experience required.
- Must have strong communication and customer service skills
Required and Desired Skills/Certifications:
Ideal Candidate would have some fo the following certifications:
- A+
- Network+
- Security+
Additional Requirements:
This position will require the End User Support Specialist team member to identify and decide on how to best resolve issues presented as well as technical escalations. They will be responsible to anticipate, plan, coordinate, and evaluate the technical requirements and needs of DoIT supported customers. Recommendations may be made to fellow DoIT team members and/or to the user, as deemed appropriate.
Physical Requirements: No Physical requirement needed for this position
Location: Crownsville, MD and will be fully onsite with a shift of Mon-Friday from 9am-5:30pm.
#LI-MP1
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
- Do What's Right - We lead with honesty and integrity.
- Own the Outcome - We take responsibility and deliver.
- Deliver for Our Customers - We are relentless about delivering value.
- Think Bold, Act Smart - We innovate with purpose.
- Win Together - We collaborate and celebrate our success.
These values aren't just ideals-they show up in how we support every part of your well-being:
- Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.