ZipRecruiter

Log In

1

End User Manager Jobs in Chicago, IL (NOW HIRING)

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... Manages day-to-day operations of O365 and shared business applications, telecommunications, and ...

City Of Chicago

END USER COMPUTING LEAD

Chicago, IL · On-site

$91K/yr

Oversees the design, architecture, and management of the end-user computing platform. Develops and ... maintains technology standards based on industry best practices, managing a technology roadmap, and ...

City of Chicago

END USER COMPUTING LEAD

Chicago, IL · On-site

$91K/yr

The class is primarily supervisory in nature managing the City's EUC endpoints (over 10k City-owned ... of the end-user computing platform. • Develops and maintains technology standards based on ...

ULINE

End User Computing Administrator

Waukegan, IL

Join Uline as an End User Computing Administrator where you'll work hands-on to help manage, support and improve the softwares and systems that power operations across our growing North American ...

ULINE

End User Computing Administrator

Glenview, IL · On-site

Join Uline as an End User Computing Administrator where you'll work hands-on to help manage, support and improve the softwares and systems that power operations across our growing North American ...

Allstate

Lead Engineer - End User Computing

Chicago, IL · On-site

$105K - $139K/yr

Partner with the Lead Digital Product Manager (DPM) to shape the End User Computing product portfolio, define the technology vision, set investment priorities, and establish service roadmaps and ...

New

next page

Showing results 1-20

All JobsEnd User JobsEnd User Manager JobsEnd User Manager Jobs in Chicago, IL

End User Manager information

See Chicago, IL salary details

$77.3K

$123.7K

$161.7K

How much do end user manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for end user manager in Chicago, IL is $123,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What are the most commonly searched types of End User jobs in Chicago, IL?

The most popular types of End User jobs in Chicago, IL are:

What are popular job titles related to End User Manager jobs in Chicago, IL?

For End User Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching End User Manager jobs in Chicago, IL look for?

The top searched job categories for End User Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for End User Manager jobs?

Cities near Chicago, IL with the most End User Manager job openings:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $123,708 per year, or $59.5 per hour.

End User Computing

Tata Consultancy Service Limited

Chicago, IL • On-site

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$90,000-$125,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Apply