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End User Manager Jobs in Massachusetts (NOW HIRING)

AccentCare, Inc.

End User Support

Boston, MA · On-site

$25 - $28.50/hr

ITIL Service Management through Service Now * Single Sign on concepts * MDM Solutions * Firm ... The End User Support Analyst will provide support to end users in resolving hardware and software ...

Point32Health

End User Support Specialist

Canton, MA · On-site

Support asset functions (imaging, wiping, equipment deliveries and setup, task management in ServiceNow, support end user lifecycle management as requested). Key Responsibilities/Duties - what you ...

Point32health

End User Support Specialist

Canton, MA · Hybrid

Support asset functions (imaging, wiping, equipment deliveries and setup, task management in ServiceNow, support end user lifecycle management as requested). Key Responsibilities/Duties - what you ...

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End User Manager information

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What are popular job titles related to End User Manager jobs in Massachusetts?

For End User Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching End User Manager jobs in Massachusetts look for?

The top searched job categories for End User Manager jobs in Massachusetts are:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Massachusetts as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution.

End User Support

AccentCare, Inc.

Boston, MA • On-site

$25 - $28.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

AccentCare rating

6.3

Company rating: 6.3 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

99th of 245 rated social care providers

Job description

Overview
End User Support-IT Field Services
Location: Norwood, MA and surrounding areas.
Position: End User Support-IT Field Services
Remote/Virtual Position: Hybrid - Must be based in Norwood, MA area
Coverage Area: Travel throughout MA
Salary: $25-$28.50 per hour, depending on experience
Schedule: Monday-Friday, 8 a.m.-5 p.m.
**Position requires a valid drivers license and ability to travel via personal vehicle to branch locations**
What You Need to Know
Reimagine Your Career in Corporate Healthcare
Caring for others is more than what you do - it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.
We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.
Be the Best End User Field Support Specialist You Can Be
If you meet these qualifications, we would love to meet you:
  • Bachelor's degree in Information Technology preferred or 2 - 4 years of technical support experience
  • Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.
  • Solid Understanding of:
    • Microsoft Office Applications
    • Office365, One-Drive
    • Microsoft Teams
    • Windows 10 OS, Windows 11 OS a plus
    • Android OS, iOS
    • Active Directory, EntraID
    • Intune Auto-pilot,
    • Networking (TCP/IP, WINS, DNS, DHCP)
    • ITIL Service Management through Service Now
    • Single Sign on concepts
    • MDM Solutions
  • Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
  • Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
  • Some project/process management skills
  • Advance equipment operation skills - should be able to use all office equipment and train end users
  • Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.
  • Ability to document technical solutions for review by both technical teams and end users

Responsibilities:
The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
  • Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.
  • Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
  • Triage and resolve escalated issues from the Help Desk.
  • Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
  • Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

Our Investment in You
Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.
Our benefits include:
  • Medical, dental and vision coverage
  • Paid time off and paid holidays
  • Professional development opportunities
  • Company-matching 401(k)
  • Flexible spending and health savings accounts
  • Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
  • Programs to celebrate achievements, milestones and fellow employees
  • Company store credit for your first AccentCare-branded scrubs for patient-facing employees
  • And more!

Why AccentCare?
Come As You Are
At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.

What AccentCare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About AccentCare

Sourced by ZipRecruiter

AccentCare is the 4th largest home health company in the nation with a history of care of over 50 years. We have more than 30,000 qualified professionals in over 242 offices who are dedicated to improving the quality of living. With advanced technologies, proprietary programs, and extensive training, our caring team members uphold our mission for over 200,000 patients and clients each year.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1999

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