Employee Experience Program Manager Jobs (NOW HIRING)

To be effective, an individual must be able to perform each job duty successfully:

• Own andadvanceHR's technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations.

• Shape and leadAI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight.

• Architectacohesivedigital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective.

• Develop,evolveand maintainan integrated HR technology/AIroadmap prioritizinginitiatives based on business value, employee experience, and operational impact.

• Lead and manage the HR product management and system analystteam(s),setting clear priorities, expectations, and performance outcomes.

• Develop and coach well-trained, motivated, and professional staff whileestablishingcredibility as an effective and responsive technology partner.

• Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and highquality execution across the team.

• Drive enterprise integration and orchestration across HR Technology, partnering withdata, operations, technology, and process owners to ensureintuitive end-to-end experiences.

• Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness.

• Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability.

• Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs.

• Ensure consistent execution, change management, and adoption of HR technology solutions.

• Ensure HR technology/AIinitiatives support strong employee experiences while enabling leaders and team members to make informed, datadriven decisions.

• Monitor outcomes and success metrics related to employee experience, systemutilization, and operational efficiency, adjusting strategy as needed.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilitiesrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 8+ years ofexperiencein leading technology initiatives,preferablyHR Technology solutions.

• 5+ yearsProduct Management, with a focus on enterprise scale technology solutions.

• 5+ years' leadership experience in a management role, overseeing technology product teamsand system analysts.

Education

• Bachelor's degree in business, informationsystemsor relatedfield. OR 3 combined years of progressive equivalent experience relevant to functional area.

• Master's degree preferred.

Licenses, Certificates, Registrations
n/a

Computer/Office Equipment Skills
Demonstrated proficient skills with Microsoft 365 for corporate use, includingCoPilot,Teams, Outlook, Word, PowerPoint, and Excel.

Other Skills and Abilities

• Results driven and proactive, witha strong senseurgency and accountability

• A strategic approach, with the ability to lead and motivate your team

• Able to promote andmaintainhigh standardsof customer service at all times improving outcomes for employees and Credit Union members.

• Strong organizational and management skills promoting cross functional collaboration and mutual desire for results.

• Excellent communication skills, both written and oraldemonstratedthrough all levels within the organization, from end-user to senior managementregardingbusiness and IT needs.

• Adaptive to change, responds positively to altered circumstances or conditions.

Leadership and Organization Development

• Creates a sense of urgency and accountability in deliveringobjectivesand a culture which fosters innovation and creativity

• Develops multifunctional leadership

• Coachesindividuals to reach full potential, builds coaching capability in others

• Helps orchestrate talent development & movement across the business unit or function

• Leadswork effectively & regularly across functions

• Responsible for effectiveness of team(s) and performance results

Scope and Strategic Impact

• Responsible for abusiness processin a function of notable risk and complexity

• Directs multiple related teams or function with significant and critical organization-wide impact

• Operates with autonomy on operational matters, accountable to BU Leadership

• Limited to no revenue generation responsibilities (except for sales)

• Has budget responsibility

• Actively develops strategic plan for the function or business processes with VP

• Setsobjectivesforself and/ora team/projectmembers

• Delivers the results that have a tangible impact for function or business process

• Adapts strategy to changing conditions

• Identifiesexternal threats and opportunities and adapts strategy to changing conditions

• Strategic planning horizongenerally 1- 3 years

• Activelyparticipatesin building BU plan

Analytical Thinking & Problem Solving

• Applies company level financial and economic perspectives to decision making and problem solving

• Uses substantial intuition and experience to complement data

• Gathers and analyzes information at an expert level

• Manages the resolution of complex or unusual business problems

• Applies analytical thinking, problem identification and solving and decision making

• Implementation of solutions requires a medium-term view