Employee Experience Program Manager Jobs in New York

At the company, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

We're looking for an Employee Experience Specialist to shape and continuously improve the experiences that matter most across the employee lifecycle.

Initially focused on onboarding, employee listening, and engagement, you'll partner across People, IT, Workplace, Talent Acquisition, and business leaders to create programs that are measurable, scalable, and engaging. You'll combine data, technology, and employee feedback to improve how employees experience the company from day one through key career milestones.

Success in this role means creating experiences that increase employee engagement, strengthen manager effectiveness, and enable the People team to operate more efficiently through thoughtful design, automation, and continuous improvement.

• Own and continuously improve the end-to-end onboarding experience for new hires.

• Design programs that accelerate engagement, connection, and early productivity during the first 30, 60, and 90 days.

• Use employee feedback and business metrics to identify opportunities for improvement.

• Partner with Talent Acquisition, People Operations, IT, Workplace, Learning & Development, and business leaders to deliver a seamless onboarding experience.

• Identify opportunities to automate onboarding communications, workflows, and employee touchpoints.

• Own the execution and continuous improvement of engagement, pulse, onboarding, and lifecycle surveys.

• Deliver timely reporting and actionable insights to leaders and managers.

• Develop communications, resources, and action-planning materials that help leaders turn feedback into action.

• Establish governance that creates a consistent, scalable employee listening strategy.

• Analyze employee feedback and program data to identify trends, risks, and opportunities.

• Translate qualitative and quantitative insights into recommendations that improve engagement, retention, and employee experience.

• Measure program effectiveness and continuously improve key employee lifecycle experiences.

• Help build a connected employee lifecycle across onboarding, development, engagement, internal mobility, and offboarding.

• Identify friction points and recommend scalable improvements that enhance the employee experience.

• Use employee feedback, operational data, and stakeholder insights to inform future program design.

• Identify opportunities to simplify, standardize, and automate Employee Experience programs and workflows.

• Leverage AI and automation to improve onboarding, employee communications, survey administration, reporting, and insight generation.

• Partner with IT and system owners to optimize tools, integrations, and employee experience technologies.

• Experience designing or improving employee experience programs, onboarding, engagement, or employee listening initiatives

• Strong analytical skills with the ability to translate employee feedback into actionable recommendations

• Excellent written and verbal communication skills with experience creating reports, presentations, and stakeholder communications

• Experience partnering across multiple teams to deliver programs and influence outcomes

• A continuous improvement mindset, with experience simplifying processes through technology, automation, or AI

• Comfort working with employee experience platforms, survey tools, collaboration technologies, and reporting systems

• Experience with Lattice, Seismic, or similar employee experience platforms

• Experience supporting global or distributed organizations

• Familiarity with AI-enabled productivity tools and workflow automation

• Experience designing employee journey maps or lifecycle frameworks

Within your first year, you will:

• Deliver a consistent, measurable onboarding experience that improves new hire readiness and engagement

• Establish an employee listening program that provides leaders with timely, actionable insights

• Increase efficiency by simplifying or automating key employee experience workflows

• Strengthen manager enablement through clear reporting, communications, and action planning

• Build trusted partnerships across the People team and key business stakeholders

• Identify opportunities to continuously improve the employee lifecycle through data, technology, and employee feedback

#LI-Hybrid

the company does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

Base Salary Pay Range

$100,000—$110,000 USD

Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.

• TRUST - Willingness to trust our co-workers and to take ownership.

• CANDOR - Ability to receive and give constructive feedback.

• CARE - Genuine care abou