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Employee Wellbeing Experience Program Manager Jobs

Manulife

Director, Global Wellbeing

Boston, MA · Hybrid

Measure outcomes related to workforce wellbeing, participation, productivity, and employee experience. Governance, Compliance, and Risk Management (5%) * Ensure wellbeing programs comply with ...

One Tech

Program Manager

Tracy, MN · On-site

$143K - $152K/yr

The candidate should have 5+ years of QA/QC or construction quality oversight experience. Program Manager Responsibilities: Review EPC quality programs, policies, procedures, inspection plans, and ...

L3HHCM20

Principal Program Manager

Rochester, NY · On-site

$133K - $247K/yr

Or, in lieu of a degree, a minimum of 16 years of prior related experience Program manager roles ... The specific programs and options available to an employee may vary depending on date of hire ...

Centstone

Program Manager

Hillsboro, OR · On-site

Monday-Friday business hours, Experience: 10 + years of Experiance Required , Program management, state government, public health, laboratory, clinical care, or LIMS implementation experience ...

Exos

General Manager

New York, NY · On-site

$70K - $90K/yr

As the General Manager of the Multi-Tenant Employee Wellbeing Center, you will serve as the primary ... Qualifications: * 3+ years of experience in project, program, or operations management, with a ...

AtOrchard LLC

Program Manager

Austin, TX · On-site

Description: @Orchard LLC is seeking an experienced Program Manager to support a highly visible NOAA program. This position is contingent upon contract award. The Program Manager serves as the ...

Goldbelt, Inc.

Program Manager

Silver Spring, MD · On-site

The Program Manager will oversee technical, operational, administrative, and contractual ... experience. As an employee, you'll enjoy a comprehensive benefits package, including medical ...

Linacast, Inc

Program Manager

Alma, MI · On-site

The Program Manager is an experienced program manager and serves as the primary and responsible ... What Linamar Has to Offer · Competitive Compensation · Employee Benefits package includes but not ...

TechFlow, Inc.

Program Manager

Montgomery, AL · On-site

TechFlow is seeking an experienced Program Manager to lead a mission-critical DOD software ... As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and ...

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Employee Wellbeing Experience Program Manager information

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How much do employee wellbeing experience program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for employee wellbeing experience program manager in the United States is $71,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $80,000.00 per year, depending on experience, location, and employer.

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For Employee Wellbeing Experience Program Manager jobs, the most frequently searched job titles are:

Infographic showing various Employee Wellbeing Experience Program Manager job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 25% Full Time, 45% Part Time, 10% Temporary, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $71,266 per year, or $34.3 per hour.

Customer Experience Program Manager

New Orleans, LA • On-site

Copado
Software Development • 501 - 1,000 employees
Learn more about Copadoexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

  • Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals into proactive customer success motions.

  • Partner with Marketing and Content leads to execute customer transformation communications programs and manage related events and outreach.

Job description

About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
As the Customer Experience Program Manager at Copado, you will report directly to the VP CX Transformation and play a pivotal role in driving the strategic evolution of our Customer Experience Operating System (CTX OS). In this role, you will lead the execution of high-impact, cross-functional programs designed to modernize how Copado interacts with, supports, and enables our customer base.
Specifically, you will own the program, tracking, and execution of three critical pillars: the Support Omnichannel AI Front Door, Customer Transformation Communications, and the ChurnZero Operating Layer. By transforming the customer experience into an AI-assisted, signal-driven response network, you will directly support our commercial targets. You will act as the operational engine that bridges data engineering, CS operations, marketing, and global support to deliver a frictionless experience for our global customers.
What You'll Do
Drive Strategic CX Programs:
  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

Operationalize ChurnZero:
  • Elevate ChurnZero as our ultimate "system of action". Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals (such as support friction, usage drops, or low testing adoption) into immediate, proactive customer success motions.

Orchestrate Customer Transformation Communications:
  • Partner with Marketing and Content leads to execute the Customer Transformation Communications program. Schedule and manage the delivery of customer experience transformation events, like AI adoption webinars, testing clinics, and follow-up outreach for the monthly customer newsletter to shape customer behavior at scale.

Enable AI Governance:
  • Assist the VP CX Transformation in implementing AI Quality Reviews and enforcing AI Guardrails. Ensure our customer-facing AI agents operate with high accuracy, zero hallucination incidents, and proper human approval pathways.

Coordinate Cross-Functional Workflows:
  • Serve as the operational glue between the CX Transformation team, Global Support teams, Customer Success team, and Technical Excellence teams to ensure seamless operating workflows and clear handoffs.

Track program Performance & KPIs:
  • In partnership with Customer Experience Data Engineers, track key programmatic metrics such as support case execution, success play completion, and customer health score improvements. To continuously demonstrate value and refine our operating playbooks.

What We're Looking For
  • 5+ years of experience in Technical Project Management, Program Management, or Customer Success Operations within an enterprise SaaS or cloud-based environment.
  • Proven track record of program execution, with demonstrated ability to direct complex, cross-functional initiatives and hold global stakeholders (including Customer Success, Support, Services, and Marketing) accountable to project milestones.
  • Strong data-driven analytical skills with the ability to synthesise customer telemetry, support case volume, and sentiment signals into actionable business metrics.
  • Exceptional executive communication, storytelling, and presentation skills, with a proven ability to report on program health, project risks, and core commercial metrics directly to senior leadership.
  • Process discipline and operational rigor, with deep experience establishing clear milestones, documenting tracking updates, and managing structured weekly operating cadences.

Preferred Qualifications
  • Strong "DevOps DNA" with direct familiarity with Salesforce cloud configurations, modern software delivery lifecycles, and agile methodologies.
  • Experience implementing AI-assisted operational workflows, automated ticketing triage pipelines, or digital twin architectures (e.g., Customer Org Twin, Case Twin).
  • Familiarity with omnichannel support tools, authenticated portal widgets, or CRM integration pipelines.
  • Background in digital enablement, including coordinating high-volume customer communications, webinar schedules, developer office hours, and technical training events.
  • Strategic commercial mindset with a clear understanding of how technical adoption, risk mitigation, and proactive enablement playbooks translate directly to protected GRR and maximized NRR.

Benefits
Copado offers a comprehensive benefits package, which includes:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • 401(k) Plan
  • Paid Time Off
  • Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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