Empathic Listener Jobs (NOW HIRING)

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the SOR Pathfinder today!

The SOR Pathfinder

Job Summary

• The SOR Pathfinder serves as a member of the multi-disciplinary team providing direct engagement, assessment, referral, and on-going follow up with clients.
• Able to complete assessments and other required documents (C-SSRS, GPRAs, etc.), track referrals, and complete updates.
• Maintains positive connections to internal and external stakeholders and referral sources.
• Has excellent verbal, written, and computer skills.
• Must be legally able to operate and willing to use personal vehicle in the performance of job-related duties.
• Has a strong desire to work with individuals in substance use treatment and recovery with respectful understanding of multiple paths to recovery.

This job description is not intended to be all inclusive; and employee will also perform other reasonable related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Daily Staff Duties.

• Ability to exercise sound judgment and effective decision-making and demonstrates non-judgmental support 1:1 with individuals and families around substance use disorder treatment and harm reduction.
• Keeps up to date on knowledge of community resources and referral processes to assist clients in setting and meeting goals and objectives (i.e., service planning around client needs).
• Ability to assess client functioning and level of need utilizing ASIs, and ASAMS and standard practice modalities as required.
• Provides effective and ethical 1:1 support by utilizing motivational interviewing and other approved best practice strategies or industry standards of care.
• Is an empathic listener and demonstrates flexibility in working with diverse populations with a strong interest in working with individuals with substance use and co-occurring issues.
• Responds to all messages, emails, and voicemails within 24 hours.
• Completes documentation and other tasks as assigned by supervisor before the end of each shift.
• Provides coverage for caseload coverage to ensure services continue when on leave.

2. Complete all required documentation within designated time frames.

• Ensures that documentation is completed accurately within required time frames: including, but not limited to Releases of Information, consents, referrals, and notes within TN-Wits, Centricity or other record as assigned.
• Responsible for completing Government Performance and Results (GPRAs) at three required time frames with program participants with a completion rate of 80% or greater.
• Arranges with supervisor a coverage plan to ensure services continue when team member is on leave or unavoidably unavailable to a specific client or clients.
• Completes logs, screening, follow up and any other required or requested tools accurately and on time, including closing and discharge documentation.
• Assists Team Leader with data ensuring program evaluation, quality assurance, and improvement indicators, and client satisfaction are regularly and accurately reflected.
• Keeps all private and/or confidential information in secure location or in approved locked HRMC bags and follows HIPAA and 42CFRPart2 regulations in all circumstances.
• Stays current on all required relias training, CPR, and First Aid certifications as well as verbal and physical de-escalation skills training.
• Ensures time sheets and other requirements are up-to-date and accurate.

3. Functions as a member of a multi-disciplinary team.

• Ability to present professionally and work within multi-disciplinary teams as a positive McNabb Center employee and community ambassador representing the client, program, and agency.
• Ability to set and maintain appropriate boundaries for quality service delivery and healthy self-care.
• Must be punctual and maintain good attendance.
• Maintains healthy two-way communication in person, by telephone, and within writing to effectively serve clients.
• Demonstrates willingness to promote a harmonious work environment by maintaining a positive and professional working relationship with all staff members, supervisors, and other internal and external stakeholders.
• Communicates and approaches conflict in a professional way with a problem-solving, win/win outcome as the goal.
• Possesses flexibility and is able to work independently in multiple locations in a variety of settings.

COMPENSATION:

• Starting salary for this position is approximately $18.98/hr based on relevant experience and education.

QUALIFICATIONS - SOR Pathfinder

Experience / Education:

• Must have a Bachelor's degree in Counseling, Addictions, Social Work or other related field with two years of experience working with the population.
• Should have broad knowledge and understanding of Motivational Interviewing, stages of change, harm reduction and best practices regarding substance use disorder treatment and recovery.
• Must have experience and understanding in the areas of cultural diversity, human development, and treatment of substance use disorder, understanding of trauma-informed care, suicide prevention, crisis referral and extensive knowledge of community resources.
• Experience working with special populations including individuals with co-occurring disorders, substance use disorders and mental health disorders.
• Computer expertise is required as timesheets, training modules, email, and some program documentation are computer-based.
• Regular attendance is an essential job function.
• Must have an F-endorsement and be able to legally operate personal vehicle during the performance of job duties.

Physical:

Possible exposure to biological hazards.

Lifting up to 50 lbs.

Pushing/pulling up to 150 lbs.

Frequent sitting, standing, walking, bending, stooping, and reaching.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Compensation details: 18.98-18.98 Hourly Wage

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