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Emergency Roadside Service Dispatcher Jobs (NOW HIRING)

McCarthy Tire

Call Center Representative

Wilkes Barre, PA · On-site

$15.25 - $19.25/hr

Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC) Full The Remote Call Center Dispatcher is responsible for coordinating emergency roadside service for commercial vehicles across a network of more than ...

Emerine's towing

Be Seen First

AFTERNOON DISPATCHERS **MUST BE ABLE TO PASS BACKGROUND TEST**

Warren, OH · On-site

$13 - $14/hr

Emerine's towing provides Emergency Roadside Service for North East Ohio. We are looking to fill multiple dispatch positions (3P-11P). We dispatch for four locations, Those being Ashtabula ...

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Emergency Roadside Service Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency roadside service dispatcher jobs pay per year?

As of Aug 1, 2026, the average yearly pay for emergency roadside service dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does an Emergency Roadside Service Dispatcher do?

An Emergency Roadside Service Dispatcher is responsible for coordinating assistance for motorists who are stranded due to vehicle breakdowns, accidents, or other roadside emergencies. They receive calls from drivers in need of help, assess the situation, and dispatch the appropriate service providers, such as tow trucks or repair technicians. Dispatchers must communicate clearly, stay calm under pressure, and use mapping or GPS systems to locate and assist customers quickly. Their role is crucial in ensuring safety and timely help for people experiencing vehicle troubles.

What are the key skills and qualifications needed to thrive as an Emergency Roadside Service Dispatcher, and why are they important?

To thrive as an Emergency Roadside Service Dispatcher, you need strong communication, multitasking, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and two-way radio communication is essential for coordinating responses efficiently. Outstanding customer service, calmness under pressure, and attention to detail are crucial soft skills for handling emergencies and distressed callers. These abilities ensure timely, accurate dispatching and provide reassurance to individuals experiencing stressful roadside situations.

What are some common challenges Emergency Roadside Service Dispatchers face, and how can they best manage stressful situations?

Emergency Roadside Service Dispatchers often encounter high-pressure situations, especially during peak traffic hours or severe weather, where multiple incidents may occur simultaneously. Managing stress involves staying organized, using dispatch software efficiently, and maintaining clear communication with both stranded motorists and service providers. Effective dispatchers prioritize calls based on urgency and location, remain calm under pressure, and use empathy to reassure callers while coordinating prompt assistance. Regular training and support from team leads can also help dispatchers handle challenging scenarios more confidently.

What is the difference between Emergency Roadside Service Dispatcher vs Towing Dispatcher?

AspectEmergency Roadside Service DispatcherTowing Dispatcher
CredentialsMay require basic certifications, customer service skillsOften requires similar certifications, CDL license may be preferred
Work EnvironmentCall centers, roadside assistance coordinationDispatching tow trucks, roadside services, often outdoors or in dispatch offices
Employer & IndustryAuto clubs, roadside assistance companiesTowing companies, auto repair shops
Search & Comparison IntentYesYes

Both roles involve coordinating roadside or towing services, often requiring customer service skills and certifications. While Emergency Roadside Service Dispatchers focus on assisting stranded motorists with various roadside issues, Towing Dispatchers primarily coordinate tow truck services. Both positions are essential in the vehicle assistance industry and share similar work environments and employer types.

More about Emergency Roadside Service Dispatcher jobs
What job categories do people searching Emergency Roadside Service Dispatcher jobs look for? The top searched job categories for Emergency Roadside Service Dispatcher jobs are:
Emergency Roadside Service Dispatcher jobs near you
Infographic showing various Emergency Roadside Service Dispatcher job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 1% Internship, 6% As Needed, 80% Full Time, 5% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Emergency Roadside Service Dispatcher

Forward Air

Groveport, OH

$23 - $25/hr

Full-time

Posted 3 days ago

New

Job description

Position:  Emergency Roadside Service Dispatcher

Pay Rate: $23.00 - $25.00 per hour

Schedule: Weds, Thurs, Fri every other Saturday 6pm - 6am

Job Description:

The Emergency Roadside Service Dispatcher is responsible for answering calls and providing customer service to our fleet of Independent Contractors and our terminals that have company owned assets when their equipment is in need of repair. This is a call center position that is focused on providing quick resolution to mechanical and maintenance issues of our fleet of trucks and trailers in order to ensure the safe operation of all equipment owned and leased to Forward Air.

Core Duties & Responsibilities:

  • Provide assistance for service of trucks and trailers in need of repair
  • Troubleshoot maintenance solutions to resolve equipment issues quickly & efficiently
  • Act as a liaison between 3rd party service providers and our internal customers
  • Manage all PO & work orders for maintenance request from our terminal locations
  • Maintain accurate records to ensure needed repairs are completed
  • Develop a strong relationship with Independent Contractors
  • Respond to customers efficiently, thoroughly, and professionally
  • Manage customer and driver expectations to align with operational capabilities
  • Other duties as assigned

Requirements:

  • Prior experience with truck, trailer, and/or forklift repair
  • Self-motivated problem-solver with strong desire to meet customer needs
  • Strong verbal and written communication skills
  • Desire for a long-term career with an industry leading company
  • Ability to present and maintain a positive corporate image in a fast paced environment
  • Proactively establish and maintain effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
  • Must be willing to work a flexible schedule

Skills:

  • Ideal candidate will possess a "can do" attitude with a "will do" work ethic
  • Must have the ability to work in a fast paced environment
  • Experience with AS400 operating systems is a plus
  • Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.

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