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Emergency Roadside Service Dispatcher Jobs (NOW HIRING)

Emerine's towing

Be Seen First

AFTERNOON DISPATCHERS **MUST BE ABLE TO PASS BACKGROUND TEST**

Warren, OH · On-site

$13 - $14/hr

Emerine's towing provides Emergency Roadside Service for North East Ohio. We are looking to fill multiple dispatch positions (3P-11P). We dispatch for four locations, Those being Ashtabula ...

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Emergency Roadside Service Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency roadside service dispatcher jobs pay per year?

As of Sep 1, 2026, the average yearly pay for emergency roadside service dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does an emergency roadside service dispatcher do?

An Emergency Roadside Service Dispatcher is responsible for coordinating assistance for motorists who are stranded due to vehicle breakdowns, accidents, or other roadside emergencies. They receive calls from drivers in need of help, assess the situation, and dispatch the appropriate service providers, such as tow trucks or repair technicians. Dispatchers must communicate clearly, stay calm under pressure, and use mapping or GPS systems to locate and assist customers quickly. Their role is crucial in ensuring safety and timely help for people experiencing vehicle troubles.

What are the key skills and qualifications needed to thrive as an emergency roadside service dispatcher?

To thrive as an Emergency Roadside Service Dispatcher, you need strong communication, multitasking, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and two-way radio communication is essential for coordinating responses efficiently. Outstanding customer service, calmness under pressure, and attention to detail are crucial soft skills for handling emergencies and distressed callers. These abilities ensure timely, accurate dispatching and provide reassurance to individuals experiencing stressful roadside situations.

What are some common challenges emergency roadside service dispatchers face, and how can they best manage stressful situations?

Emergency Roadside Service Dispatchers often encounter high-pressure situations, especially during peak traffic hours or severe weather, where multiple incidents may occur simultaneously. Managing stress involves staying organized, using dispatch software efficiently, and maintaining clear communication with both stranded motorists and service providers. Effective dispatchers prioritize calls based on urgency and location, remain calm under pressure, and use empathy to reassure callers while coordinating prompt assistance. Regular training and support from team leads can also help dispatchers handle challenging scenarios more confidently.

What is the difference between Emergency Roadside Service Dispatcher vs Towing Dispatcher?

AspectEmergency Roadside Service DispatcherTowing Dispatcher
CredentialsMay require basic certifications, customer service skillsOften requires similar certifications, CDL license may be preferred
Work EnvironmentCall centers, roadside assistance coordinationDispatching tow trucks, roadside services, often outdoors or in dispatch offices
Employer & IndustryAuto clubs, roadside assistance companiesTowing companies, auto repair shops
Search & Comparison IntentYesYes

Both roles involve coordinating roadside or towing services, often requiring customer service skills and certifications. While Emergency Roadside Service Dispatchers focus on assisting stranded motorists with various roadside issues, Towing Dispatchers primarily coordinate tow truck services. Both positions are essential in the vehicle assistance industry and share similar work environments and employer types.

More about Emergency Roadside Service Dispatcher jobs

What job categories do people searching Emergency Roadside Service Dispatcher jobs look for?

The top searched job categories for Emergency Roadside Service Dispatcher jobs are:

Emergency Roadside Service Dispatcher jobs near you
Infographic showing various Emergency Roadside Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Emergency Roadside Service Technician

Fortes Bros SSF

South San Francisco, CA • On-site

$22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Join Our Team as an Emergency Roadside Service Technician!

Are you someone who enjoys helping others and thrives in fast-paced situations? Fortes Bros SSF, located in South San Francisco, CA, is looking for dedicated and reliable individuals to join our team as Emergency Roadside Service Technicians. Whether you’re just starting out or have years of experience, we welcome you to be part of our mission to provide exceptional roadside assistance to our community.

What You’ll Do

As an Emergency Roadside Service Technician, you’ll be the hero on the highway, assisting drivers in need. Your day-to-day responsibilities will include:

  • Responding promptly to roadside assistance calls.
  • Providing services such as tire changes, jump starts, lockouts, and fuel delivery.
  • Ensuring customer safety and satisfaction during every interaction.
  • Maintaining and operating company-provided equipment with care.
  • Communicating effectively with dispatch to ensure timely service.
What We’re Looking For

We’re seeking individuals who are passionate about helping others and have a knack for problem-solving. While no prior experience is required, here are some qualities and skills we value:

  • A valid driver’s license and a clean driving record.
  • Strong communication and customer service skills.
  • Ability to work independently and remain calm under pressure.
  • Basic mechanical knowledge or willingness to learn.
  • A commitment to safety and attention to detail.
Why Join Fortes Bros SSF?

At Fortes Bros SSF, we believe in taking care of our team just as much as we take care of our customers. Here’s what we offer:

  • Competitive hourly pay plus incentives with the opportunity to earn gratuities.
  • Comprehensive Medical, Dental, Vision, and Life Insurance coverage.
  • 401(k) with company matching to help secure your future.
  • A supportive and dynamic team environment where your contributions are valued.
Who We Are

Fortes Bros SSF is a trusted name in South San Francisco, CA, known for delivering dependable and professional roadside assistance. We pride ourselves on our commitment to safety, service excellence, and community support. When you join our team, you become part of a company that values integrity, teamwork, and a can-do attitude.

Ready to Make a Difference?

If you’re ready to take on an exciting role where every day brings new challenges and opportunities to help others, we’d love to hear from you! Apply today and start your journey with Fortes Bros SSF.


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