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Emergency Roadside Service Dispatcher Jobs (NOW HIRING)

Emerine's towing

Be Seen First

AFTERNOON DISPATCHERS **MUST BE ABLE TO PASS BACKGROUND TEST**

Warren, OH · On-site

$13 - $14/hr

Emerine's towing provides Emergency Roadside Service for North East Ohio. We are looking to fill multiple dispatch positions (3P-11P). We dispatch for four locations, Those being Ashtabula ...

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Emergency Roadside Service Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency roadside service dispatcher jobs pay per year?

As of Aug 13, 2026, the average yearly pay for emergency roadside service dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does an emergency roadside service dispatcher do?

An Emergency Roadside Service Dispatcher is responsible for coordinating assistance for motorists who are stranded due to vehicle breakdowns, accidents, or other roadside emergencies. They receive calls from drivers in need of help, assess the situation, and dispatch the appropriate service providers, such as tow trucks or repair technicians. Dispatchers must communicate clearly, stay calm under pressure, and use mapping or GPS systems to locate and assist customers quickly. Their role is crucial in ensuring safety and timely help for people experiencing vehicle troubles.

What are the key skills and qualifications needed to thrive as an emergency roadside service dispatcher?

To thrive as an Emergency Roadside Service Dispatcher, you need strong communication, multitasking, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and two-way radio communication is essential for coordinating responses efficiently. Outstanding customer service, calmness under pressure, and attention to detail are crucial soft skills for handling emergencies and distressed callers. These abilities ensure timely, accurate dispatching and provide reassurance to individuals experiencing stressful roadside situations.

What are some common challenges emergency roadside service dispatchers face, and how can they best manage stressful situations?

Emergency Roadside Service Dispatchers often encounter high-pressure situations, especially during peak traffic hours or severe weather, where multiple incidents may occur simultaneously. Managing stress involves staying organized, using dispatch software efficiently, and maintaining clear communication with both stranded motorists and service providers. Effective dispatchers prioritize calls based on urgency and location, remain calm under pressure, and use empathy to reassure callers while coordinating prompt assistance. Regular training and support from team leads can also help dispatchers handle challenging scenarios more confidently.

What is the difference between Emergency Roadside Service Dispatcher vs Towing Dispatcher?

AspectEmergency Roadside Service DispatcherTowing Dispatcher
CredentialsMay require basic certifications, customer service skillsOften requires similar certifications, CDL license may be preferred
Work EnvironmentCall centers, roadside assistance coordinationDispatching tow trucks, roadside services, often outdoors or in dispatch offices
Employer & IndustryAuto clubs, roadside assistance companiesTowing companies, auto repair shops
Search & Comparison IntentYesYes

Both roles involve coordinating roadside or towing services, often requiring customer service skills and certifications. While Emergency Roadside Service Dispatchers focus on assisting stranded motorists with various roadside issues, Towing Dispatchers primarily coordinate tow truck services. Both positions are essential in the vehicle assistance industry and share similar work environments and employer types.

More about Emergency Roadside Service Dispatcher jobs
What job categories do people searching Emergency Roadside Service Dispatcher jobs look for? The top searched job categories for Emergency Roadside Service Dispatcher jobs are:
Emergency Roadside Service Dispatcher jobs near you
Infographic showing various Emergency Roadside Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Towing & Roadside Services Dispatch Coordinator in Day Shift

Nk Towing & Roadside Services Inc

Vista, CA • On-site

$38K - $45K/yr

Full-time

Re-posted 27 days ago

Job description

NK Towing is a AAA Approved Company hiring for day-time dispatch positions. We are a FAST-paced company looking for self-starters who are quick learners, focused and require minimal supervision (after training).
Dispatcher Position - We will train YOU!

As a Dispatcher at NK Towing, you'll play an important role in helping AAA members during stressful situations. We're looking for someone who communicates clearly, stays calm under pressure, and can make smart decisions—especially when responding to urgent roadside assistance calls.
A. Essential Duties and Responsibilities -- Dispatcher
  • Coordinate and dispatch multiple drivers to emergency roadside calls using mobile devices and computer software
  • Answers phones in a timely, friendly and professional manner; Investigates the needs of the caller to appropriately dispatch the best service vehicle and driver to meet the needs of the customer and the goals of the company
  • Dispatches calls based on the service(s) and the appropriate service truck needed to assist the customer
  • Complete report / paperwork, in timely and accurately; meet deadlines, collect driver documents daily, complete log sheets
  • Effectively communicate with others, provide accurate information
  • Keep accurate records of time of departure or dispatch, time of arrival (10-97) and time of call completion (10-98), tow destinations, all service call charges and/or additional charges
  • Strictly follows company processes for clearing calls, including complete and accurate documentation
  • Effectively use GPS tools to track the location of company vehicles to aid and assist in prompt service
B. Requirements for all Positions:
  • Excellent customer service skills and the ability to multi-task
  • Must be willing to work a flexible shift including weekends (Dispatcher)
  • Computer and typing skills. 
  • Strong work ethic, self-motivated, and very organized
  • Strong desire to help people and solve challenging problems.
  • Ability to work well under pressure.
  • Ability to retain information and process constantly changing scenarios with attention to detail.
  • Have dependable transportation arrangements, be on time and regularly attend work shifts
  • smile and enjoy your work.
MINIMUM QUALIFICATIONS:
C. Experience:
  • Experience is a plus but not required.
D. Knowledge, Ability and Skill:
  • Must possess a good command of both oral and written language.
  • Ability to work alone and handle emergency situations calmly, promptly and efficiently.
  • Ability or Skill in typing, computers and record keeping.
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Capacity to learn communication system techniques.
  • Ability to maintain professional demeanor in challenging towing work environment.
If this describes YOU. . . Apply Today. Applications are accepted online or in person. We would love to meet you!
NK is located at 451 Olive Ave, Vista, CA 92083. We are available 9am-5pm- Monday-Friday for in-person applications.
About NK Towing & Roadside Services:

Join the NK Family and become a Tow Truck Driver, Battery Service Provider, Dispatcher or a member of our Transportation Office Team! NK offers emergency towing and emergency roadside assistance assistance services for AAA Members, Law Enforcement and the Public. If you want to become a AAA Mobile Battery Service Provider, a Professional Tow Truck Driver, or a Emergency Roadside Assistance Dispatcher, NK Towing is your top option.  
With a full fleet of vehicles, we have been training and developing our Roadside Assistance Professionals to drive all kinds of light, medium and heavy duty trucks for more than 18 years. By joining NK Towing you will obtain new skills and learn new practices on how to provide a variety of customer solutions for Roadside dilemmas. These include: Battery Services, Lock-Outs, Fuel Deliveries, Tire Changes for our BSP Drivers and for our California Drivers: Auto Collision and Heavy Duty Towing, that includes RVs tows, buses, trucks, boats, storage containers and heavy equipment tows. You will also participate in AAA training and seminars on industry best practices and providing top-quality customer service to AAA customers. Join the NK Family of Roadside Assistance Professionals and you too will become a Roadside Hero!
NK Towing & Roadside Services is located in North County San Diego (Oceanside,& Vista)
*AAA Approved Service Providers and located in Vista, California