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Aaa Dispatcher Jobs (NOW HIRING)

MTM, Inc.

Dispatcher - AAA

Phoenix, AZ · On-site

The Dispatcher works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and ...

MTM

Dispatcher - AAA

Phoenix, AZ · On-site

The Dispatcher works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and ...

AAA Hoosier Motor Club

Dispatcher

Indianapolis, IN · On-site

ABOUT AAA HOOSIER: Since its creation in 1902, AAA has become one of North America's largest ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...

AAA Hoosier Motor Club

Dispatcher

Indianapolis, IN · On-site

ABOUT AAA HOOSIER: Since its creation in 1902, AAA has become one of North America's largest ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...

C & D Towing Specialists

Dispatcher

El Cajon, CA · On-site

$35K - $45K/yr

As a Dispatcher, you will be responsible for coordinating and dispatching our fleet of towing and ... Familiarity with AAA or other roadside assistance programs. * Team-building and leadership skills.

Any Hour Group

Dispatcher

Brighton, MI · On-site

AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating ... As a Dispatcher , you'll play a crucial role in coordinating and managing service calls for our ...

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How much do aaa dispatcher jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for aaa dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is an AAA dispatcher?

An AAA Dispatcher is responsible for coordinating roadside assistance and emergency services for AAA members. They receive inbound calls, assess the situation, and dispatch appropriate service providers such as tow trucks, locksmiths, or fuel delivery. The role requires strong communication skills, problem-solving abilities, and knowledge of geographic areas to ensure efficient service. AAA Dispatchers often work in fast-paced environments and must multitask while providing excellent customer service.

What does a typical shift look like for an AAA dispatcher?

As an AAA Dispatcher, your typical shift involves answering calls from members in need of roadside assistance, coordinating with tow truck drivers and service providers, and utilizing dispatch software to track service requests and locations. You may work in a 24/7 call center environment, so shifts can include evenings, weekends, or holidays. Teamwork is essential, as you’ll collaborate closely with fellow dispatchers, drivers, and supervisors to ensure efficient and timely service. The fast-paced nature of the role requires the ability to multitask while staying calm and professional. This variety and interaction make each day dynamic and highly rewarding for those who enjoy problem-solving and helping people in need.

What are the key skills and qualifications needed to thrive as an AAA dispatcher?

To excel as an AAA Dispatcher, you should have strong communication skills, attention to detail, and the ability to handle high-pressure situations, often supported by a high school diploma or equivalent. Proficiency with dispatch software, GPS tracking systems, and customer relationship management tools is commonly required. Exceptional problem-solving abilities, patience, and a customer-oriented attitude help set top candidates apart. These qualities are essential for ensuring timely roadside assistance and providing excellent service to AAA members in urgent situations.

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Aaa Dispatcher jobs near you
Infographic showing various Aaa Dispatcher job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Sr. Dispatcher

AAA Hoosier Motor Club

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

AAA Hoosier Motor Club rating

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

290th of 306 rated insurance

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.
Scheduled Shift:
Saturday through Wednesday 1:30p.m- 10:00p.m
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Corporate Incentive Plan (CIP)
  • Paid Time Off.
  • Paid Holidays.
  • Company provided LTD & Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.

Position Summary:
The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.
Duties and Responsibilities:
  • Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.
  • Receive and process service requests from members and the Roadside Assistance Program.
  • Monitor daily operations to ensure compliance with established performance metrics (e.g., KMI, call queues, response times) and report findings to management.
  • Provide service following AAA Hoosier Motor Club guidelines that provides our members with a totally satisfied member experience.
  • Answer team members' questions in chat or over the phone.
  • Support training of team as requested by the Manager.
  • Perform quality assurance by listening to dispatcher calls and sharing results and trends with the Member Services Manager.
  • Assist staff in resolving member complaints, escalated calls, and technical issues using available resources.
  • Serve as a liaison between the MSCC, Field Team Dispatch Center and the Hoosier Motor Club management team to ensure smooth communication.
  • Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.
  • Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not been completed within club established SLA's.
  • Resolve technical problems by utilizing available references or resources, within shift.
  • Demonstrate proficiency in computer systems and relevant technology.
  • Escalate any situations needing further attention to the Manager on duty.
  • Perform other duties as assigned by management.

Education and/or Experience Requirements:
Education:
High school diploma or general education degree (GED), required.
Experience:
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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