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BNY

Specialist, Enterprise CRM System

Pittsburgh, PA · On-site

Support the ECRM product team with requirements gathering, analysis, and documentation for system enhancements * Write and refine user stories in partnership with stakeholders to clarify requirements ...

Wells Fargo

Lead Market Risk Officer

Charlotte, NC

ECRM professionals work with the business groups that originate and manage counterparty risk including Corporate and Investment Bank, Commercial Bank, Wealth and Investment Management, Consumer ...

WMX

Hiring Multiple Positions

Miami, FL · On-site

Currently seeking some awesome Social, Programmatic Media Specialists, Account Managers, and eCRM marketers to join our team. Do you have agency experience? Apply! Who are we, exactly? WMX, founded ...

WMX

Hiring Multiple Positions

Miami, FL · On-site

Currently seeking some awesome Social, Programmatic Media Specialists, Account Managers, and eCRM marketers to join our team. Do you have agency experience? Apply! Who are we, exactly? WMX, founded ...

WMX

Hiring Multiple Positions

Miami, FL · Hybrid

Currently seeking some awesome Social, Programmatic Media Specialists, Account Managers, and eCRM marketers to join our team. Do you have agency experience? Apply! Who are we, exactly? WMX, founded ...

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How much do ecrm jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for ecrm in the United States is $40.91, according to ZipRecruiter salary data. Most workers in this role earn between $33.17 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ecrm position, and why are they important?

To succeed as an ECRM (Electronic Customer Relationship Management) Specialist, a solid grasp of marketing automation, data analysis, and customer journey mapping is essential, typically supported by experience in digital marketing or CRM roles. Proficiency with ECRM platforms like Salesforce, HubSpot, or Oracle Eloqua, as well as certifications in CRM software, are highly valued. Excellent communication, problem-solving, and project management skills help professionals excel in collaborating with cross-functional teams. These qualities are crucial for developing targeted campaigns, optimizing customer engagement, and driving business growth through tailored digital strategies.

What is an ECRM job?

An ECRM (Electronic Customer Relationship Management) job typically involves managing and optimizing digital customer relationship strategies using CRM software and marketing automation tools. Professionals in this role focus on improving customer engagement, retention, and sales through data-driven campaigns, email marketing, and personalized communication. They analyze customer behavior, segment audiences, and use analytics to enhance the overall customer experience.

What are the typical daily responsibilities of an ECRM Specialist?

ECRM Specialists are responsible for designing and executing targeted email and digital marketing campaigns, analyzing customer data to segment audiences, and optimizing communication strategies across multiple channels. Their day-to-day tasks often involve working closely with sales, IT, and creative teams to ensure CRM initiatives align with overall business goals and provide a seamless customer experience. Additionally, they regularly monitor campaign performance, generate insightful reports, and use A/B testing to refine content and outreach. This role offers variety, ongoing learning, and direct impact on customer satisfaction and company growth.

More about Ecrm jobs
What states have the most Ecrm jobs? States with the most job openings for Ecrm jobs include:
What job categories do people searching Ecrm jobs look for? The top searched job categories for Ecrm jobs are:
Ecrm jobs near you
Infographic showing various Ecrm job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $85,098 per year, or $40.9 per hour.

Customer Service Manager - State Farm Agent Team Member

Daryl Jolma - State Farm Agent

Ashland, WI • Hybrid

$50K - $75K/yr

Full-time

Retirement, PTO

Posted 21 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

Position Overview:
We are seeking a highly organized, proactive, and professional Office Manager to oversee daily operations within our State Farm agency. This role ensures the office runs smoothly, supports team efficiency, and maintains our commitment to outstanding customer service.
The ideal candidate leads by example, takes initiative, communicates clearly, and fosters a culture of accountability and excellence. While this is a full-time role, we are open to a hybrid arrangement (part-time in office, part-time remote) for the right candidate. The candidate must also be willing to obtain a license for Property and Casualty insurance.
Key Responsibilities:
  • Manage daily office operations, ensuring workflows and systems run efficiently.
  • Supervise administrative staff and coordinate schedules, meetings, and training.
  • Support onboarding and training of new employees, ensuring SOP adherence.
  • Maintain supply inventory, office equipment, and vendor relationships.
  • Oversee cash/check handling and deposit reconciliation per agency SOP.
  • Monitor ECRM task management and follow-up activities.
  • Ensure agency compliance with State Farm procedures and documentation standards.
  • Lead quality assurance efforts, reviewing client interactions and file accuracy.
  • Facilitate a professional, welcoming environment for clients and team members.
Qualifications:
  • Prior experience in office management or administrative leadership role.
  • Strong organizational, multitasking, and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Proficiency with ECRM (Salesforce), Microsoft Office Suite, and digital file systems.
  • Ability to manage confidential information with integrity.
  • Knowledge of State Farm procedures or insurance agency experience is a plus.
Core Competencies:
  • Leadership and accountability
  • Operational efficiency
  • Customer-first mindset
  • Detail-oriented execution
  • Team collaboration
Working Conditions: Full-time position in a professional office setting. Occasional extended hours during peak periods.