Salary: 16.00
Call Center Representative Job Description
In the modern healthcare sector, the role of Medical Call Center
Representatives are more crucial than ever. As healthcare services evolve, the
need for skilled individuals who can efficiently manage, navigate, and
safeguard our healthcare communication system escalates.
Medical Call Center Representative Duties and Responsibilities:
Respond to incoming calls from patients who want to set up
appointments, have queries about medical services or need health related assistance.
Keep records of all conversations in the call center database in a
comprehensible way
Use the computer system to track patient information, call histories, and
related details
Direct calls to appropriate departments or staff as necessary
Provide information about healthcare services, clinic hours, policies, and
procedures
Handle patient complaints and issues, escalating them to higher
authorities if necessary
Ensure strict confidentiality of all patient information in accordance with
HIPAA regulations
Work closely with the healthcare team to stay up to date on services
and policies.
Work Hours:
Hours will vary.
Clinic hours are as follows:
Monday- 8am-5pm
Tuesday- 8am-7pm
Wednesday- 8am-7pm
Thursday- 8am- 7pm
Friday- 8am-7pm
Open every other Saturday 8am-12pm
One Saturday- 8am-4pm
Skills and Qualifications
Proven experience as a Call Center Representative or similar customer
service role
Knowledge of healthcare and medical terminologies
Proficiency in English and multi-language skills is a plus
Strong phone and verbal communication skills, along with active
listening abilities
Ability to handle stressful situations appropriately.
High school diploma or equivalent; higher degree from a medical or
health-related field will be a plus
Education, Experience, and Licensing Requirements:
High school diploma or GED, associates degree in business administration
or similar concentration is a plus.
Job Description Acknowledgement
I have reviewed this job description, and I understand all my job duties and
responsibilities. I can perform the essential functions as outlined. I understand
that my job may change on a temporary or regular basis according to the
needs of my location or department without it being specifically included in the
job description. If I have any questions about job duties not specified on this
description that I am asked to perform, I should discuss them with my practice
administrator or a member of Human Resources.
I further understand that future performance evaluations and merit increases
to my pay are based on my ability to perform the duties and responsibilities
outlined in this job description to the satisfaction of my immediate supervisor.
I have discussed any questions I may have had about this job description prior
to signing this form.