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Call Center Manager Work From Home Jobs (NOW HIRING)

EmergeOrtho

Call Center Specialist

Durham, NC · Remote

$15.25 - $19/hr

Work from Home as a Call Center Specialist with EmergeOrtho! EmergeOrtho is committed to being the ... Our Call Center Specialist position manages all incoming calls and directs them appropriately. The ...

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How much do call center manager work from home jobs pay per year?

As of May 28, 2026, the average yearly pay for call center manager work from home in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Manager Work From Home, and why are they important?

To thrive as a Call Center Manager Work From Home, you need strong leadership abilities, experience in customer service operations, and often a bachelor's degree in business or a related field. Familiarity with call center software (like Zendesk or Five9), CRM systems, and workforce management tools is typically required. Excellent communication, problem-solving skills, and the ability to motivate remote teams are standout soft skills in this position. These skills ensure smooth virtual operations, high team performance, and exceptional customer service in a remote environment.

What are some common challenges faced by call center managers working from home and how can they be addressed?

One of the main challenges for remote call center managers is maintaining team engagement and performance without face-to-face supervision. Effective communication and regular virtual check-ins are essential to keep agents motivated and aligned with company goals. Managers also need to leverage digital tools for monitoring metrics, providing feedback, and facilitating training sessions. Building a strong team culture remotely requires intentional efforts, such as virtual team-building activities and clear channels for support, to ensure high morale and productivity.

What does a Call Center Manager working from home do?

A Call Center Manager working from home oversees the daily operations of a remote call center team. They are responsible for managing staff performance, ensuring customer service standards are met, handling escalated issues, and implementing training programs—all while working remotely. These managers use digital tools to monitor calls, track metrics, and communicate with their team. Their role also involves scheduling shifts, providing feedback, and ensuring that the team remains productive and engaged in a virtual environment.
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Call Center Manager Work From Home jobs near you
Work From Home - Virtual Outbound Call Center

Work From Home - Virtual Outbound Call Center

Windy City Call Center

Macon, GA • On-site, Remote

$15 - $17/hr

Full-time

PTO

Posted 7 days ago

Job description

Responsive recruiter
We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment.
We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive.
About the Position
As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved.
This is a remote position that requires focus, consistency, and professionalism.
Schedule
• Monday through Friday between 9:00 AM and 7:00 PM Central Time
• One weekend day required (minimum of 4 hours)
• Fixed schedule, but you may build within company hours
Requirements
• Outbound call center experience is required
• Strong communication and listening skills
• Professional and courteous phone presence
• Ability to meet and exceed goals and performance metrics
• Comfortable multitasking between phone conversations and computer systems
• 35 WPM minimum typing speed
• Quick to apply feedback and eager to improve
• Reliable and self-motivated with a positive team attitude
• Able to commit to a consistent Full time work schedule
• Must be a Georgia resident
Pay and Benefits
• $15.00 - $17.00 per hour based on experience
• Pay increase after 30 days of employment
• Paid Time Off (PTO) after 90 days for both full-time and part-time employees
• Paid online training
• Career advancement opportunities - many of our team members have moved into management roles
Home Office and Technical Requirements
You will log into our system from home using your own computer and internet connection. No personal phone is required.
All applicants must meet the following technical requirements:
• High-speed wired internet connection (Wi-Fi not accepted; must plug directly into modem)
• Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor
• Webcam for virtual meetings and training
• Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers
• Headset provided after hire
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Windy City Call Center LLC
We are headquartered in the northwest suburbs of Chicago and are experiencing exceptional growth. This position will be a part of the Windy City Call center team which is one of the fastest growing parts of our business. We support our clients with inbound and outbound call center services in education, home improvement, insurance and other business verticals. Our clients utilize our seasoned representatives to make outbound calls on their behalf to qualify the inquiries they receive from any number of sources. We call verify these leads and transfer the interested prospects to their call centers.
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