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Duke Energy Call Center Jobs (NOW HIRING)

Duke Energy

PGO Resource Scheduler

Raleigh, NC · Hybrid

$18.25 - $23.50/hr

Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities ... center support. Incumbents must also be capable of safely operating a vehicle in various weather ...

Duke Energy

PGO Resource Scheduler

Charlotte, NC · Hybrid

$18.25 - $23.75/hr

Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities ... center support. Incumbents must also be capable of safely operating a vehicle in various weather ...

Duke Energy Corporation

PGO Resource Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities ... center support. Incumbents must also be capable of safely operating a vehicle in various weather ...

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Duke Energy Call Center information

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How much do duke energy call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for duke energy call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Duke Energy call center?

A Duke Energy Call Center job involves assisting customers with their energy service needs, including billing inquiries, service requests, and outage reporting. Employees handle inbound calls, provide accurate information, and help resolve issues efficiently. Strong communication and problem-solving skills are essential for success in this role. Training is provided to ensure employees are knowledgeable about company policies and procedures.

What are the typical daily responsibilities for someone working in the Duke Energy call center?

In the Duke Energy Call Center, your daily responsibilities often include answering customer inquiries about billing, service disruptions, new service setups, and energy efficiency programs. You will interact with customers primarily over the phone, using specialized software to access accounts, provide information, and document interactions. Team members also coordinate with field technicians to schedule service calls or escalate emergency issues. The role involves managing a high volume of calls, adhering to quality standards, and working collaboratively within a supportive team environment to solve customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Duke Energy call center position?

To thrive in a Duke Energy Call Center role, you need strong communication skills, a customer service mindset, and familiarity with utility industry procedures, often backed by a high school diploma or equivalent. Experience with customer relationship management (CRM) software and call center phone systems is typically required. Active listening, problem-solving abilities, and patience help you stand out in addressing customer inquiries and resolving issues. These skills are crucial for delivering excellent support, accurately processing information, and ensuring customer satisfaction in a fast-paced environment.

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Duke Energy Call Center jobs near you
Infographic showing various Duke Energy Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager

Tolleson, AZ • On-site

BCI Acrylic Independent Dealers
Construction • 51 - 200 employees
Learn more about BCI Acrylic Independent Dealersexternal

Full-time

Posted 6 days ago

Job description

CALL CENTER MANAGER
Director of First Impressions & High Fives
APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound
appointment-setting team.
We believe a successful call center doesn't have to be a stuffy, rigid environment. We want energy. We want enthusiasm. We want people celebrating wins and enjoying coming to work. But we also want results.
We're looking for a leader who understands that a great call center isn't measured simply by how many appointments are set. It's measured by the quality of those appointments and what ultimately happens in the home. If you know how to motivate a room, coach people, hold a team accountable and use numbers to improve performance, we want to talk to you.
What You'll Be Doing
  • Lead the Floor: Create an energetic, positive and productive environment where people want to perform.
  • Coach in Real Time: Listen to calls, provide immediate feedback, role-play objections and continuously develop your team's skills.
  • Own Appointment Quality: Make sure appointments are properly set, expectations are clearly established, and our Sales Representatives receive the best opportunities possible.
  • Master the Metrics: Monitor KPIs, dialer activity, set rates, confirmation rates, appointment quality, sit rates and conversion trends. Don't just report the numbers - use them to improve performance.
  • Create Accountability: Establish clear expectations, recognize strong performance and address problems quickly and directly.
  • Develop Your People: Identify strengths and weaknesses within the team and coach each person accordingly.
  • Bring the Energy: Run contests, spiffs and team activities that make achieving goals fun and rewarding.
  • Lead by Example: When necessary, get on the phones, handle difficult situations and show the team what great sounds like.
What You Bring to APEX
  • Proven experience managing an outbound call center, inside-sales team or appointment-setting operation
  • Strong coaching and people-development skills
  • The ability to balance enthusiasm and empathy with accountability
  • A strong understanding of call-center KPIs and conversion metrics
  • Experience listening to and evaluating calls for quality and effectiveness
  • The ability to identify problems, develop solutions and measure the results
  • A leadership style that earns respect rather than simply demanding it
  • Hands-on experience with Lead Perfection and/or Five9 is a major plus
The Person We're Looking For
We're not looking for someone to simply manage schedules and watch a dashboard. We're looking for someone who can lead people and improve performance.
You should be comfortable celebrating a record-setting day - and equally comfortable having a direct coaching
conversation when expectations aren't being met. You should enjoy developing people, solving problems and figuring out why the numbers are doing what they're doing. Most importantly, you should understand that our Call Center creates the first impression of APEX and plays a critical role in everything that happens afterward.
Why APEX?
APEX Windows & Bath has served homeowners for more than 30 years. We believe in working hard, treating people well and creating opportunities for talented people to succeed.
You'll be joining a company that is investing in its people, its processes and its future.
We offer a competitive base salary plus performance-based incentives tied to the success of your team.
If you're looking for an opportunity where you can build a great team, make measurable improvements and have a real impact on the business, we'd like to meet you.
READY TO LEAD?
Send us your resume along with a short note telling us about a team you've led, a performance problem you've solved, or the best sales contest you've ever created

Apply