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Duke Energy Call Center Jobs in Raleigh, NC (NOW HIRING)

Duke University

Durham, NC · On-site

$100 - $150/hr

... Center. * Lead incident response, outage management, and business continuity planning for critical ... Advance Duke's energy efficiency, electrification, decarbonization, and climate resilience goals.

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Duke Energy Call Center information

See Raleigh, NC salary details

$9

$15

$22

How much do duke energy call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for duke energy call center in Raleigh, NC is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.

What is a Duke Energy call center?

A Duke Energy Call Center job involves assisting customers with their energy service needs, including billing inquiries, service requests, and outage reporting. Employees handle inbound calls, provide accurate information, and help resolve issues efficiently. Strong communication and problem-solving skills are essential for success in this role. Training is provided to ensure employees are knowledgeable about company policies and procedures.

What are the typical daily responsibilities for someone working in the Duke Energy call center?

In the Duke Energy Call Center, your daily responsibilities often include answering customer inquiries about billing, service disruptions, new service setups, and energy efficiency programs. You will interact with customers primarily over the phone, using specialized software to access accounts, provide information, and document interactions. Team members also coordinate with field technicians to schedule service calls or escalate emergency issues. The role involves managing a high volume of calls, adhering to quality standards, and working collaboratively within a supportive team environment to solve customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Duke Energy call center position?

To thrive in a Duke Energy Call Center role, you need strong communication skills, a customer service mindset, and familiarity with utility industry procedures, often backed by a high school diploma or equivalent. Experience with customer relationship management (CRM) software and call center phone systems is typically required. Active listening, problem-solving abilities, and patience help you stand out in addressing customer inquiries and resolving issues. These skills are crucial for delivering excellent support, accurately processing information, and ensuring customer satisfaction in a fast-paced environment.

What are popular job titles related to Duke Energy Call Center jobs in Raleigh, NC?

For Duke Energy Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Duke Energy Call Center jobs?

Cities near Raleigh, NC with the most Duke Energy Call Center job openings:

Infographic showing various Duke Energy Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Engineer II or Engineer III (Distributed Energy Strategy & Services)

Duke Energy

Raleigh, NC • On-site

$90 - $130/hr

Other

Posted 11 days ago


Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies


Job description

Position Summary

This engineering position is within the Distributed Energy (DE) Strategy & Services team in the Distributed Energy Organization. The DE Strategy & Services team supports the interconnection of renewable energy to the distribution grid by ensuring technical and regulatory compliance of Distributed Energy Resources (DER) such as solar PV, battery energy storage (BESS), and microgrid projects.

Note: This position will be filled as an Engineer II or Engineer III based on the selected candidate’s experience.

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This Engineer II or Engineer III role will be responsible for performing in-depth DER interconnection studies, refining interconnection study processes, and recommending and implementing process improvement initiatives.

The candidate needs to have a technical background and be comfortable working in an agile, fast-paced, technical environment.

Responsibilities
  • Provide technical expertise for interconnection studies and other team projects of increasing scope and complexity to ensure adherence to interconnection standards and utility best practices for safe and effective interconnection to the utility grid across multiple jurisdictional areas
  • Perform power system modeling and analysis utilizing tools such as CYME and PSCAD
  • Ensure that key regulatory interconnection standards related to timelines and communications, among other criteria, are achieved
  • Collaborate with other DE team engineers to support internal and external project stakeholders throughout the DER interconnection process
  • Support development of policies, processes, work plans, training, and best practices for DER programs or initiatives
  • Actively participate in special assignments, including representing the DE team for DER-related issues among other teams within Duke Energy, such as Renewable Integration, Renewables Service Center, Distribution Planning, Distribution Standards, DCC, Large Account Management, etc.
Basic/Required Qualifications
  • Engineer III
  • Bachelor of Science Degree in Engineering from an ABET accredited program
  • A Master’s degree in Engineering will be considered in lieu of a B.S. Engineering degree
  • Minimum of four (4) years of engineering experience
  • Engineer II
  • Bachelor of Science Degree in Engineering from an ABET accredited program
  • A Master’s degree in Engineering will be considered in lieu of a B.S. Engineering degree
  • Minimum of two (2) years of engineering experience
  • Passing grade on the Engineering Fundamentals Exam
Additional Preferred Qualifications
  • Experience with the utility industry
  • Knowledge of utility distribution system electrical design, operation, and reliability
  • Experienced at reading and evaluating electrical one-line diagrams
  • Familiarity with DER systems such as solar PV, battery energy storage, and microgrids
  • Familiarity with DER interconnection policies and procedures
  • Understanding of more complex principles of Power Engineering and Power System Analysis
  • Knowledge of distribution system study tools and technologies such as CYME and PSCAD
  • Proficient in researching engineering and design issues, evaluating alternatives, and preparing and presenting recommendations
  • Increasingly proficient in principles of project management
  • Demonstrated ability to explain technical concepts to non-technical stakeholders
  • Demonstrated written and oral communication skills, including the ability to present information and provide direction to others
  • Demonstrated effective teamwork skills
  • Demonstrated ability to work independently with minimal day-to-day direction while maintaining performance expectations
  • Demonstrated ability to handle multiple concurrent projects and tasks
  • Ability to deal with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds
Working Conditions

Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

  • Travel Requirements 5-15%
  • Relocation Assistance Provided (as applicable)
  • No Represented/Union Position
  • No Visa Sponsored Position
  • This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Diversity & Inclusion

Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status.

Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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About Duke Energy

Sourced by ZipRecruiter

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904