ZipRecruiter

Log In

1

Duke Energy Call Center Jobs in Virginia (NOW HIRING)

MCI Military Recruitment

$14/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In ... high-energy setting, we encourage you to apply. To be considered for this position, you must ...

next page

Showing results 1-20

All JobsDuke Energy Call Center JobsDuke Energy Call Center Jobs in Virginia

Duke Energy Call Center information

See Virginia salary details

$10

$17

$24

How much do duke energy call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for duke energy call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a Duke Energy call center?

A Duke Energy Call Center job involves assisting customers with their energy service needs, including billing inquiries, service requests, and outage reporting. Employees handle inbound calls, provide accurate information, and help resolve issues efficiently. Strong communication and problem-solving skills are essential for success in this role. Training is provided to ensure employees are knowledgeable about company policies and procedures.

What are the typical daily responsibilities for someone working in the Duke Energy call center?

In the Duke Energy Call Center, your daily responsibilities often include answering customer inquiries about billing, service disruptions, new service setups, and energy efficiency programs. You will interact with customers primarily over the phone, using specialized software to access accounts, provide information, and document interactions. Team members also coordinate with field technicians to schedule service calls or escalate emergency issues. The role involves managing a high volume of calls, adhering to quality standards, and working collaboratively within a supportive team environment to solve customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Duke Energy call center position?

To thrive in a Duke Energy Call Center role, you need strong communication skills, a customer service mindset, and familiarity with utility industry procedures, often backed by a high school diploma or equivalent. Experience with customer relationship management (CRM) software and call center phone systems is typically required. Active listening, problem-solving abilities, and patience help you stand out in addressing customer inquiries and resolving issues. These skills are crucial for delivering excellent support, accurately processing information, and ensuring customer satisfaction in a fast-paced environment.

What are popular job titles related to Duke Energy Call Center jobs in Virginia?

For Duke Energy Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Duke Energy Call Center jobs in Virginia look for?

The top searched job categories for Duke Energy Call Center jobs in Virginia are:

Duke Energy Call Center jobs near you
Infographic showing various Duke Energy Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Remote Call Center Representative

Remote

MCI Military Recruitment
See more jobs at MCI Military Recruitmentexternal

$14/hr

Full-time

Re-posted 3 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers