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This position is with the OTR Enterprise Application Services non-credit registration system team and has primary responsibilities in the areas of system maintenance and end user support for our enterprise non-credit registration software application, Modern Campus Lifelong Learning Extended Education Edition. The analyst in this role will be expected to ensure the enterprise environment is fully utilizing available technology to enhance productivity and improve work processes.

This role is a blend of high-touch user support, training of staff, and technical system maintenance. The analyst will provide customer support to staff users and learners, onboard new units in the system, facilitate training sessions, perform some financial reconciliation, and troubleshoot software and integration issues. The analyst will act as the liaison between internal units and our external vendors, overseeing ticket management, system change requests, and testing for vendor maintenance, hotfixes, and new releases.

A successful person in this role is a self-motivated and strategic thinker with the ability to be flexible and adaptive to changing work direction and priorities. They are able to effectively engage with diverse business users across various colleges and departments to understand their unique needs. They have the ability to exercise independent judgment while working effectively with others in a team. A successful member of the team will anticipate needs and identify problems, then provide solutions.

Academic Support Resources supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor. This is a 100%-time, 40 hour/week salaried position.
Essential Job Functions

• Business/Operations Support (60%)
  • Execute appropriate decision making to support solution configuration decisions that meet the
    enterprise needs.
  • Ensure data and reports meet service expectations and are available for end users.
  • Manage and maintain business process documentation in both technical and non-technical language so that business owners, process owners, and end users can fully understand the business logic and process.
  • Assist with technical upgrades, ongoing maintenance, and the continuous improvement of the non-credit registration system software.
  • Provide use case modeling and proof-of-concept assistance to existing and on-boarding units
  • Provide end user support for staff and learners in accordance with the service level agreement.
  • Train and develop staff across the University.
  • Provide day-to-day management of projects and tasks, updating leadership on work progress.
  • Work directly with the solution vendor to report defects, drive resolution, and implement fixes.
  • Assist in the troubleshooting and rapid resolution of production bugs and issues.
  • Test and evaluate solution releases.
• Production Analysis/Support (30%)
  • Work with colleges and departments in understanding their business processes and make recommendations to support improvement, efficiencies, best practices, and solution usage.
  • Collaborate with members of the non-credit user community to solve complex problems and analyze desired business needs.
  • Elicit and document business requirements, translating them into functional and technical requirements.
  • Design and document specifications and facilitate implementation of integrations between the enterprise system and other software applications.
  • Ensure appropriate creation and execution of test strategies and document results.
  • Assist in maintaining the dors.umn.edu website.
• Professional Development (10%)
  • Stay current on solution best practices and technology advancements.
  • Actively seek new ways to grow and be challenged using both formal and informal development channels.
  • Serve as the ASR representative on committees.

• The employer reserves the right to change or add duties to this position as long as the changes and/or

Required

• Bachelors degree with at least two years of professional relevant experience or a Masters degree.
• Excellent customer service and end user support skills.

Preferred 

• Experience with a non-credit registration and student information system (Modern Campus Lifelong Learning preferred).
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Working knowledge of requirements definition techniques.
• Ability to interpret business needs and translate them into actionable requirements.
• Ability to anticipate and balance the needs of multiple stakeholders.
• Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals.
• Be self-directed, possess excellent problem-solving skills, enjoy helping others solve problems, and quickly and efficiently switch focus among many concurrent tasks.
• Development experience with SQL and/or Tableau.

The mission of Academic Support Resources (ASR) is to make a positive difference in students lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University of Minnesota community by ensuring our culture values differences and individuality.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service. The Office of the Registrar (OTR) manages all aspects of current and historical academic records. As stewards of the Universitys academic records, we ensure accuracy and integrity, protect student data, and enforce the standards set by University policies and procedures, and state and federal laws. OTR is made up of two primary pillars: Academic & Student Services (records & enrollment and service operations) and Enterprise Application Services (catalog & curriculum management, non-credit registration, and data quality & reporting). All serve as a resource for students, faculty, and staff.

Pay Range: $74,861- $78,700 annually depending on education/qualifications/experience 

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff 

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services 
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online.  To be considered for this position, please click the Apply button and follow the instructions.  You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

• To be considered for this position, a resume and cover letter must be attached to your application.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international co...