Refugee Immigrant Services Jobs (NOW HIRING)

Title:
Social services Caseworker

Full-Time Position

Status:
Non-Exempt

Supervisor:
Director, Refugee & Immigrant Services

JFCS Pittsburgh

Since 1937, JFCS Pittsburgh has been pushingwhat'spossible in human services-combining compassion, innovation, and a relentless commitment to dignity and justice. We partner with people across the region to navigate life's changes and challenges, designing bold, responsive programs that meet real needs in real time.

At JFCS, your work matters.You'lljoin a team of passionate problemsolvers and strategic thinkers who care deeply about people andaren'tafraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is feltimmediatelyin the community.

Ifyou'relooking for more than a job-if you want your work to spark purpose, connection, and meaningful change-JFCS is where you can make it happen.

Position Summary:

The Social Services Caseworker will be part of a collaborative team dedicated to supporting individuals and families as they navigate life in a new country. This role involves providing comprehensive case management to help clients overcome barriers and access essential resources such as healthcare, public benefits, education, housing, and employment opportunities. The Caseworker will work closely with families to set and achieve personal goals, promote self-sufficiency, and foster community integration.

In addition to one-on-one support,theSocial ServicesCaseworker willsupport the Refugee and Immigrant Services departmentorganize andfacilitategroup activities that promote peer connection, cultural orientation, and mutual support among immigrant and refugee communities. These activities may include mentoring sessionsand community-building events. Flexibility isrequired, as some programming may occur during evenings or weekends.

Duties and Responsibilities

Direct Service & Case Management

• Conduct comprehensive client assessments tohelp clients enroll in case managementand refugee employment programs toidentifygaps in services, Englishproficiency,medical needs, housing, and otherneeds.

• Develop individualized short- and long-term case management plans focused on achieving self-sufficiency.This includes clients receiving intensive case management services and specific needs-based services.

• Provide referrals and coordinate services with partner agencies, county human service providers, schools, healthcare systems, and government entities.

• Assistclients with renewing benefits, applying for subsidized housing, scheduling medical appointments, and navigating public transportation.

• Facilitate home visits to educate clients onvarioustopicsbased onclients'service plans and set goals.

• Serve as an advocate to ensure clients understand and access available resources confidently and independently.

• Work collaboratively with interpreters, volunteers, mentors, and interns to support client needs.

• Travel across Allegheny County and nearby counties, specificallyWashingtonCounty, to meet clients in person during 1:1 meetings, group sessions, orofficehours.

Client Engagement & Education

• Facilitateone-on-oneandgroup sessionsto promote learning, resource sharing,skill-building,and social connection.

• Participate in outreach efforts to immigrant and underserved communities.

Documentation & Data Management

• Maintainaccurateandtimelydocumentation of services, client progress, and milestone achievements in electronic systems (e.g., Apricot database) and paper files.

• Ensure compliance with confidentiality and privacy guidelines to protect client information.

Professional Development & Collaboration

• Maintain astrengths-based, enthusiastic, and collaborative approach with clients, staff, and community partners.

• Participate in ongoing professional development, staff meetings, and organizationaltrainings.

• Support and guide volunteers, mentors, and interns involved in program activities.

Other Duties

• Performadditionaltasks as assigned to support programsgoals and organizationalmission.

Qualifications:

• Experience providing services to refugees and immigrants in the United States or overseas is preferable.

• Creativity, innovation, curiosity, and patience are essential skills.

• Must have excellent English (spoken and written)

• Top-level organizational and communication skills

• The ability to work under strict deadlines.

• Comfortable making home visits to clients living throughout the region.

• Comfort with inputting information into data systems.

• Must work well as part of a team with case workers, employment specialists, interpreters, and others.

• Must be sensitive to cultural differences of clients and staff from diverse background

• Able to work flexible hours.

• Access to a vehicle isrequired.

• First-person experience as an immigrant is a plus.

• Bachelor's Degreea plus.

Physical Requirements:

• Prolongedperiodssitting at a desk and working on a computer.

• Must be able tolift upto 15 pounds at times.