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Documentation Jobs in Raleigh, NC (NOW HIRING)

Duke University

Knowledge Management Specialist

Durham, NC · On-site

$82K - $141K/yr

The Knowledge Management Specialist is the steward of DUMAC's entire document-ingestion ecosystem. Working inside the Engineering Team and reporting to the Head of Engineering, this role owns the end ...

BCForward

CAD Data Administrator

Durham, NC · On-site

$25 - $27/hr

Engineering Document Control * Maintain and organize engineering drawings, models, specifications, and documentation within document management systems. * Manage document revisions, version control ...

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Documentation information

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How much do documentation jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for documentation in Raleigh, NC is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.63 per hour, depending on experience, location, and employer.

How much do documentation specialists make in the US?

Documentation specialists in the US typically earn a median annual salary of around $60,000, with salaries ranging from approximately $40,000 to $85,000 depending on experience, location, and industry. Skills in technical writing, familiarity with tools like Adobe FrameMaker or MadCap Flare, and certifications can influence earning potential.

What are documentation specialists?

Documentation specialists are professionals responsible for creating, managing, and maintaining documents and manuals that provide instructions, guidelines, and information related to a company's products, services, or processes. They work to ensure that all written materials are accurate, clear, and accessible to the intended audience. Their tasks may include writing user guides, editing technical documents, organizing files, and collaborating with subject matter experts to gather information. Documentation specialists play a key role in supporting training, compliance, and efficient operations within an organization.

What is the difference between Documentation vs Technical Writer?

AspectDocumentationTechnical Writer
CredentialsTypically requires technical knowledge, certifications in specific tools or industriesRequires strong writing skills, often with certifications in technical communication or related fields
Work EnvironmentOften involves creating manuals, guides, and online help for products or servicesFocuses on producing clear, concise technical content for manuals, guides, and documentation
Industry UsageUsed across various industries including IT, manufacturing, and engineeringPrimarily found in tech, software, and engineering sectors
Search & ComparisonPeople compare Documentation with Technical Writer to understand roles and responsibilities

While both roles involve creating technical content, Documentation generally refers to the broader process of producing technical materials, whereas a Technical Writer is a professional responsible for crafting clear and effective technical documents within that process.

How does a Documentation Specialist typically collaborate with subject matter experts during the documentation process?

Documentation Specialists often work closely with subject matter experts (SMEs) to gather accurate and detailed information about products, processes, or systems. This collaboration usually involves conducting interviews, attending meetings, and reviewing technical materials provided by SMEs. Establishing clear communication channels and building good working relationships with SMEs are essential to ensure documentation is both technically accurate and accessible to the intended audience. Regular feedback loops and draft reviews are common practices to maintain quality and consistency.

What are the key skills and qualifications needed to thrive as a Documentation Specialist, and why are they important?

To thrive as a Documentation Specialist, you need strong written communication skills, attention to detail, and a background in technical writing or a related field. Familiarity with documentation tools such as Microsoft Word, Adobe Acrobat, and content management systems is typically required, along with knowledge of relevant style guides. Excellent organizational skills, adaptability, and the ability to collaborate with subject matter experts help individuals stand out in this role. These skills ensure the creation of clear, accurate, and accessible documentation that supports business operations and knowledge transfer.

What jobs pay 400 an hour?

High-paying jobs that can reach $400 an hour often include specialized consulting roles, senior legal or medical professionals, and certain executive or financial positions. These roles typically require advanced skills, extensive experience, and often involve freelance or contract work in niche markets or industries with high demand for expertise.

What jobs pay $10,000 a month without a degree?

In documentation-related roles, high-paying positions such as technical writers or documentation managers can reach or exceed $10,000 per month, especially with experience and specialized skills in tools like MadCap Flare or Adobe FrameMaker. However, most high-paying jobs in this field typically require strong expertise, industry knowledge, and sometimes certifications, rather than formal degrees alone.

What is a documentation job?

A documentation job involves creating, editing, and maintaining technical documents such as user manuals, guides, and procedures to ensure clear communication of product or process information. It often requires strong writing skills, attention to detail, and familiarity with tools like MS Word, Adobe FrameMaker, or Markdown. These roles are common in industries like technology, manufacturing, and healthcare.
What are the most commonly searched types of Documentation jobs in Raleigh, NC? The most popular types of Documentation jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Documentation jobs? Cities near Raleigh, NC with the most Documentation job openings:
Documentation jobs near you
Infographic showing various Documentation job openings in Raleigh, NC as of June 2026, with employment types broken down into 72% Full Time, 17% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $48,978 per year, or $23.5 per hour.
Population Health Specialist- AMH+

Population Health Specialist- AMH+

Duke Health

Durham, NC • On-site

Full-time

Posted 28 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

331st of 871 rated healthcare providers

Job description

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.


Occ Summary


The Population Health Specialist will develop, implement, and evaluate comprehensive patient plans to ensure that patients receive appropriate overall medical care, therapy and training services, in an effort to enable their recovery or management of complex, chronic health conditions. The Population Health Specialist is responsible and accountable for supporting clinical expertise for specific complex patient populations. This role will perform supporting clinical disease management, assessment of disease states and utilization, care plan development and facilitation, referral to appropriate levels of care, etc. The Population Health Specialist functions as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care. Focus on improving transitions in care for patients, physicians, family and community. Patient base consists of patients who are sub-optimal users of healthcare and/or management of chronic disease. Identify any barriers to proper utilization and determine best steps for following treatment recommendations, as well as providing resource/benefit education, counseling and self-care processes. Focus on improving transitions in care for patients, physicians, family and community. The Population Health Specialist will work as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care.


Work Performed

Assess patient's condition, locate appropriate treatment and resources, ensure continuity of care and document treatment progression; provide individual counseling sessions concerning rehabilitation treatment and health maintenance. Document interventions within medical record system(s) to collaborate with health care providers and monitor treatment programs. Assess the overall health and health education needs of the patient. Review patient data related to disabilities or medical limitations and maintain liaison with primary health care provider. Participate in multi-disciplinary teams to promote a healthy context or social environment; developing and supporting local partnerships to broaden the local response to health inequalities and advocate for patient acting in support providers. Review and evaluate Admission, Discharge and Transfer (ADT) electronic alerts, electronic medical recordnotes or other patient trend data. Use communication systems and telephone consultation in order to ascertain needs of identified patients. Conduct community, telephone and practice encounters with patients and other care management team members to identify care plans, barriers and goals. Follow-up with patients and providers on identified health care needs and identify possible resources to address those concerns and/or work with care management team to address concerns in a multi-disciplinary method. Facilitate and manage referrals from referral specialist, providers, and other care management staff to ensure that identified red flags and healthcare needs of patients are addressed. Provide individual consults to patients on health education issues. Develop the health awareness of individuals, as well as groups and organizations, empowering them to make better health choices. Provide specialized treatment, implementation of care plans, and education to patients while exercising discretion and independent judgment; following established policies and procedures. Assess the educational needs of the patient/caregiver as it relates to the disease process, alterations in function, and assimilation back into the home and community. Address the total needs ofthe individual: medical, psychosocial, behavioral, and spiritual. Monitor access to care, services, and treatment including linkage to the medical home. Involve the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process. Use proven processes to measure patient's understanding and acceptance of the proposed plan(s), willingness to change, and support to maintain health behavior change. Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness. Document and communicate with all provider(s) and member(s) of the care team as needed to minimize fragmented care. This will include navigating transitions of care - generally from hospital to home or community facilities. Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s). Determine patient care plan using data from multiple sources such as patient medical records, claims, and program metric reports to prioritize individuals for outreach, education, and intervention. Participate in quality/performance improvement projects and provide presentations of outcomes in various group settings, including provider and practice meetings, as needed. This position may require home visits however; position specific details and duties are available upon request. The work activity and patient acuity levels can create a stressful atmosphere.


Knowledge, Skills and Abilities

The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are: -- Organized and motivated by a fast-paced environment -- Able to manage multiple tasks/projectssimultaneously -- Proficient in review and assess needs quickly -- Strong with the use of computer software tools and data files -- Comfortable with continuous change and self-initiating -- Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics)


Level Characteristics

Additional job expectations include the ability to: -- Maintain strict confidentiality -- Promote programs and services to community -- Build effective and trusting relationships with patient/peers -- Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests -- Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions -- Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate -- Use data to analyze trends and to verify data


Minimum Qualifications


Education

Bachelor's degree in business, behavioral/social sciences, public health or related population health field.


Experience

Work requires three years of experience in a business, behavioral/ social sciences, public health or related population health field. Sales and Marketing background, along with professional experience in Social Work, Disease Management, and experience working directly with Physicians and Advanced Practice Providers is strongly preferred.


Degrees, Licensures, Certifications

N/A


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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