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Documentation Writing Jobs (NOW HIRING)

NAES Corporation

Documentation Project Manager

Spring, TX · On-site

$110K - $127K/yr

Responsible for assigning and monitoring technical writers to ensure flawless documentation preparation. Coordinates with technical advisors and subject matter experts for document composition and ...

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How much do documentation writing jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for documentation writing in the United States is $35.98, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $50.00 per hour, depending on experience, location, and employer.

How does a documentation writer typically collaborate with subject matter experts (SMEs) during the content creation process?

Documentation Writers work closely with subject matter experts to gather accurate and detailed information about products, systems, or processes. This often involves conducting interviews, participating in meetings, and reviewing technical materials provided by SMEs. Effective collaboration requires strong communication skills and the ability to translate complex concepts into clear, accessible documentation. Regular feedback loops and revisions are common, ensuring that the final content reflects both technical accuracy and user-friendliness.

What is documentation writing?

Documentation writing is the process of creating clear, concise, and organized written materials that explain how to use products, systems, or services. This can include user manuals, technical guides, help files, FAQs, and process documentation. The goal is to make complex information accessible and easy to understand for various audiences, such as end users, developers, or internal teams. Skilled documentation writers collaborate with subject matter experts to ensure accuracy and usability of the documents.

What does a documentation writing do?

A documentation writer creates clear and accurate technical documents, such as user manuals, guides, and online help files, to help users understand and use products or systems. They often use tools like Microsoft Word, Adobe FrameMaker, or Markdown and need strong writing, editing, and technical skills. Their work ensures that information is accessible and easy to follow for the target audience.

What are the key skills and qualifications needed to thrive as a documentation writer, and why are they important?

To thrive as a Documentation Writer, you need excellent written communication skills, strong attention to detail, and typically a degree in English, communications, or a related field. Familiarity with documentation tools like Microsoft Word, Confluence, or MadCap Flare, and sometimes experience with markup languages such as HTML or Markdown, is important. Strong organizational skills, the ability to quickly grasp complex topics, and effective collaboration set outstanding documentation writers apart. These skills ensure clear, user-friendly documentation that supports end users and helps organizations maintain consistency and efficiency.
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Infographic showing various Documentation Writing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,847 per year, or $36 per hour.

Principal Process Manager (Documentation Writing)

Capital One

Plano, TX

Full-time

Posted 4 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

91st of 171 rated banks

Job description

Principal Process Manager (Documentation Writing)

As a Principal Process Manager, responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

What You'll Do:

  • Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping

  • Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations

  • Develop and maintain formal process documentation, including procedures and process flow diagrams

  • Work with team members to develop robust risk management processes

  • Analyze data and influence others to proactively identify data risks and trends

  • Consultation and representation of well managed processes, customer experience, and risk management for new intent

  • Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

  • Collect data and information to provide transparency to senior leadership on the health of the process

  • Identify and implement process improvements

  • Track and resolve process breakdowns, issues and risk events

  • Creating and validating processes

  • Designing and producing metrics used to measure efficiency and effectiveness

  • Driving process improvements aligned with desired customer outcomes

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of Risk Management Documentation experience

  • At least 1 year of experience in Continuous Improvement methodologies

Preferred Qualifications:

  • Bachelor's Degree

  • 4+ years of Process Management experience

  • 3+ years of AI Documentation experience

  • 2+ years of Project Management experience

  • 1+ years of experience working with Product and Technology teams

  • Business Process Management, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $98,900 - $112,900 for Principal Process Manager


McLean, VA: $108,900 - $124,300 for Principal Process Manager










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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