Dispute Resolution Jobs in Michigan (NOW HIRING)

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
KLA is well known for its high-performing business model which routinely produces significant profit margins and revenue. Key to supporting KLA business is the finance team that partners with corporate and global business organizations to provide expertise and guidance for developing and executing sound business models and practices. The Finance organization consists of operations and corporate finance teams. The operations finance team influences business decisions by gathering the best available operations information, distilling it and making recommendations to our management team on the best course of action. The corporate team provides a broad range of services, such as financial planning, corporate accounting, tax, industry analysis and benchmarking, internal audits, SEC reporting and merger and acquisition support.
Job Description/Preferred Qualifications
Key Responsibilities
Accounts Receivable Management

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Perform proactive collection activities through phone calls, emails, customer portals, and meetings.
• Reduce past-due balances and improve Days Sales Outstanding (DSO).
• Review aging reports and prioritize collection efforts based on risk and exposure.
• Track payment commitments and follow up to ensure timely receipt.

Customer Relationship Management

• Build and maintain professional relationships with customers' Accounts Payable and Finance teams.
• Resolve payment disputes and identify root causes of delayed payments.
• Coordinate with internal stakeholders to address invoice, pricing, tax, shipping, or contract issues impacting payment.
• Conduct customer account reviews and collection status meetings.

Cash Flow & Risk Management

• Support company cash flow objectives through timely collections.
• Escalate high-risk accounts and significant delinquency issues.
• Identify trends indicating financial distress or collection risk.
• Recommend credit holds, order blocks, or management escalation when necessary.
• Partner with Credit Analysts on customer financial reviews and risk assessments.

Dispute Resolution

• Investigate disputed invoices and coordinate resolution with:
  
  • Sales
  • Customer Service
  • Revenue Accounting
  • Order Management
  • Logistics
• Maintain detailed documentation of disputes and actions taken.
• Monitor dispute aging and ensure timely resolution.

Reporting & Analysis

• Analyze customer aging reports and collection performance metrics.
• Prepare collection forecasts and cash receipt projections.
• Provide weekly and monthly reporting on:
  
  • Past due balances
  • DSO performance
  • Collection effectiveness
  • Dispute trends
  • High-risk accounts
• Support audit requests and SOX compliance requirements.

Systems & Process Improvement

• Utilize ERP systems such as SAP S/4HANA
• Update collection notes, customer communications, and account status information.
• Participate in automation and process improvement initiatives.
• Support implementation of digital payment solutions, customer portals, and AI-enabled collections tools.

Compliance & Controls

• Ensure compliance with company policies and internal controls.
• Follow SOX-compliant collection and cash application procedures.
• Maintain accurate documentation for audit support.
• Protect confidential customer and financial information.

Preferred Qualifications:
Experience

• 2-5 years of experience in:
  
  • Accounts Receivable
  • Collections
  • Credit & Collections
  • Corporate Finance

Technical Skills

• ERP experience (SAP S/4HANA preferred).
• Proficiency in Microsoft Excel, including:
  
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Data analysis functions
• Experience with Microsoft Office Suite.
• Understanding of financial statements and credit risk concepts.

Minimum Qualifications

• Bachelors' Degree plus 2 years' experience or Master's Degree and 0 years' experience

Base Pay Range: $60,700.00 - $103,200.00 Annually
Primary Location: USA-MI-Ann Arbor-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.