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Dispute Resolution Jobs in Michigan (NOW HIRING)

Fifth Third

Dispute Intake Analyst

Grand Rapids, MI · On-site

Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards. * Escalation: Escalate complaints to appropriate leadership ...

Midland Credit Management

Be Seen First

Group Manager, Operations

Troy, MI · On-site

$53K - $60K/yr

This role oversees both back-office dispute resolution functions and front-line phone operations, ensuring a seamless, high-quality, and compliant consumer experience. The position is accountable for ...

Inteva Products, LLC

Senior Legal Counsel

Troy, MI

$132K - $180K/yr

Represent the Company in litigation, arbitration, mediation and dispute resolution * Partner with legal and human resources colleagues to support Compliance and Ethics Program, including conducting ...

Inteva Products, LLC

Senior Legal Counsel

Troy, MI

$132K - $179K/yr

... dispute resolution Partner with legal and human resources colleagues to support Compliance and Ethics Program, including conducting internal investigations, as needed Support development of ...

Adler Pelzer USA

Regional Legal Counsel

Troy, MI · On-site

$200K - $275K/yr

Drive early dispute resolution to reduce legal costs. * Oversee product liability, commercial, and employment-related claims. * Cross-Border Legal Oversight * Support U.S. and Mexico operations on ...

Adler Pelzer Group

Regional Legal Counsel

Troy, MI · On-site

$200K - $275K/yr

Drive early dispute resolution to reduce legal costs. * Oversee product liability, commercial, and employment-related claims. * Cross-Border Legal Oversight * Support U.S. and Mexico operations on ...

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Dispute Resolution information

See Michigan salary details

$29.6K

$61.3K

$99.8K

How much do dispute resolution jobs pay per year?

As of Jul 12, 2026, the average yearly pay for dispute resolution in Michigan is $61,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $75,400.00 per year, depending on experience, location, and employer.

What types of disputes might I handle in a Dispute Resolution role, and how varied are the cases?

In a Dispute Resolution position, you may work on a wide range of cases including commercial, workplace, consumer, contractual, or even community disputes, depending on the industry and employer. The variety can be significant, with each case presenting unique facts, parties, and stakes, which keeps the role engaging and requires adaptability. You'll often work both independently and collaboratively, sometimes alongside legal teams, HR professionals, or outside mediators. This diversity in cases offers excellent opportunities to develop versatile communication and problem-solving skills, making the role both challenging and rewarding.

What are careers in conflict resolution?

Careers in conflict resolution involve mediating disputes between individuals, organizations, or groups to reach mutually acceptable solutions. Professionals in this field often work as mediators, arbitrators, or conflict resolution specialists, requiring strong communication, negotiation skills, and knowledge of legal or organizational procedures. These roles are common in legal, corporate, community, and government settings and may require certification or training in dispute resolution methods.

What's a good job for overthinkers?

Dispute resolution roles, such as mediators or arbitrators, suit overthinkers because they involve analyzing complex information, understanding multiple perspectives, and applying critical thinking. These jobs often require strong communication skills and attention to detail, with a focus on problem-solving and negotiation in a structured environment.

What are the key skills and qualifications needed to thrive in the Dispute Resolution position, and why are they important?

To thrive in Dispute Resolution, a strong background in negotiation, conflict management, and legal or industry-specific knowledge is typically required, often supported by degrees in law, business, or related fields. Familiarity with case management software, mediation platforms, and professional certifications such as ADR (Alternative Dispute Resolution) credentials are valuable. Exceptional interpersonal skills, active listening, and emotional intelligence set candidates apart in this field. These competencies enable effective facilitation of fair outcomes, foster trust, and help maintain constructive relationships between conflicting parties.

What is the 3 month rule for jobs?

In dispute resolution roles, the 3 month rule often refers to a typical timeframe for resolving disputes or completing initial investigations, emphasizing timely action. It can also relate to probation periods or performance review cycles, which commonly last around three months to assess an employee's fit or progress. Understanding specific organizational policies is important, as practices may vary across companies.

What is a Dispute Resolution job?

A Dispute Resolution job involves managing conflicts between parties to reach a fair resolution without litigation. Professionals in this field use negotiation, mediation, and arbitration techniques to settle disputes efficiently. They work in various industries, including legal, financial, and corporate sectors, handling conflicts between businesses, clients, or employees. Their goal is to resolve disagreements fairly while minimizing costs and preserving relationships.

Can I make a living as a mediator?

Dispute resolution professionals, including mediators, can make a living depending on their experience, specialization, and client base. Many mediators work as independent contractors or for organizations, and income varies widely; certification and strong communication skills can enhance earning potential.
What are the most commonly searched types of Dispute Resolution jobs in Michigan? The most popular types of Dispute Resolution jobs in Michigan are:
What are popular job titles related to Dispute Resolution jobs in Michigan? For Dispute Resolution jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Dispute Resolution jobs in Michigan look for? The top searched job categories for Dispute Resolution jobs in Michigan are:
What cities in Michigan are hiring for Dispute Resolution jobs? Cities in Michigan with the most Dispute Resolution job openings:
Dispute Resolution jobs near you
Infographic showing various Dispute Resolution job openings in Michigan as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $61,312 per year, or $29.5 per hour.
Dispute Intake Analyst

Dispute Intake Analyst

Fifth Third Bank

Grand Rapids, MI • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

92nd of 149 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.
The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.
By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst's goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
  • Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
  • Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
  • Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
  • Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
  • Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.

Performance Metrics:
  • Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
  • Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
  • Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
  • Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.

SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
  • One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
  • Associate's degree or equivalent work experience.
  • Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
  • Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
  • Excellent teamwork, interpersonal skills, and relationship building skills.
  • Proactive in identifying potential concerns and following up to resolve such issues.
  • Strong attention to detail and organizational skills.
  • Ability to work under pressure and meet deadlines within regulatory timeframes.
  • Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
  • Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Dispute Intake Analyst
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Grand Rapids, Michigan 49546
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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