Dispute Analyst Jobs in Indiana (NOW HIRING)

Overview
Microsoft Overview
Microsoft Cloud Operations + Innovation (CO+I) builds and operates the infrastructure powering the world's largest online services. CO+I delivers global-scale datacenters and services with a focus on operational excellence, security, compliance, and environmental responsibility. Our mission centers on empowering every person and organization to achieve more while cultivating a workplace rooted in respect, integrity, accountability, and inclusion.
Role Overview
Oversees the team's deployment of large-scale, campus, and/or regionally-based delivery solutions while also socializing with regional and global leaders. Analyzes and recommends innovative delivery options utilizing best practices and trends, supports the development and implementation of all organizational procedures and standards, and ensures they are followed by all team members and vendors. Influences and provides direction and coaching to internal and external partners to facilitate and accomplish complex, critical issues that may significantly impact global construction projects. Reviews and provides feedback to the team regarding resource procurement, allocation, and inventory. Leads the team's accountability for on-schedule delivery of multiple projects by ensuring project progress reports including scope, schedule, and budget are provided. Leads and drives coordination for meetings and activities with vendors, cost managers, and/or owner/architect/contractors. Engages, advises, and collaborates with other internal teams. Manages and advocates for safe worksites by adhering to organizational and industry procedures. Establishes, reviews, approves, and communicates risk mitigation goals and develops metrics, dashboards and/or scorecards to drive progress. Directs and oversees the management of vendors, ensuring compliance with contracts and prior audit results. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
This position is based in La Porte, Indiana.
Relocation assistance will be provided. Candidates selected for this role are expected to relocate and live within 50 miles of the designated work location.
Capabilities & Skills
Analytical Skills - The ability to review quantitative or conceptual problems and situations to draw appropriate and valid conclusions from data presented. This includes analyzing data to determine the most significant elements, identify common elements and themes in situations and actions, and recognize cause and effect relationships.
Compliance Management - The ability to supervise and observe the organization's conformity to various standards, procedures, rules, and regulations.
Project Quality Assurance - Knowledge of and the ability to apply systematic and continuing processes of making sure that the project is meeting specified requirements.
Quality Assurance - Knowledge of and the ability to follow systematic and continuing processes of checking to see whether a product, service, or process is meeting specified requirements. This includes knowledge of quality measurements and defined standards.
Regulatory Compliance - Knowledge of the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to local and/or international governing bodies and organizations, both internally and externally.
Risk Analysis - Knowledge of Risk Management and Analysis, the process of measuring, or assessing risk and then developing strategies to manage the risk. This may include the ability to identify or develop strategies to transfer the risk to another party, avoid the risk, reduce the negative effect of the risk, and accept some or all of the consequences of a particular risk.
Construction Planning and Logistics
Construction - Knowledge of materials, methods, and the tools involved in the construction, repair, and engineering of buildings, houses, or other structures such as highways, roads, and bridges.
Construction Consulting - The ability to provide management, risk-based advisory, dispute resolution and strategic communications services across all construction and engineering.
Construction Management - Knowledge of specialized, project management techniques to oversee the planning, design, and construction of a project, from its beginning to its end.
Construction Planning - The ability to plan how the team will manage and execute a construction project.
Construction Processes - Knowledge of the design process (creating the description of a new facility, usually represented by detailed plans and specifications) and the construction planning process (identifying activities and resources required to make the design a physical reality).
Scope Management - The ability to manage scope over the course of a project, including determining which changes are essential, estimating their impact on the project, ensuring that changes do not expand scope beyond acceptable levels, and keeping a change record to track progress.
Financial Responsibility
Budgeting - Knowledge of and the ability to develop and utilize budgeting guidelines, practices, and techniques, including forecasting. This may include the knowledge of the department's procedures and reporting systems to establish financial budget information at an appropriate organizational level.
Construction Budgets - The ability to manage allotted funds for a specific building or remodeling project. The ability to anticipate all costs and expenses of the building process tracked through a form, tool, or spreadsheet.
Construction Risk - The ability to identify and manage any exposure to possible loss.
Cost Benefit - The ability to apply a systematic approach to estimating the strengths and weaknesses of alternatives (for example in transactions, activities, functional business requirements or projects investments) to determine options that provide the best approach to achieve benefits while preserving savings.
Financial Analysis - Knowledge of and the ability to use basic financial analysis (e.g., return on investment, value chain analysis) related to marketing effectiveness, resource allocations, and new business opportunities.
Project Cost - Knowledge of the process of identifying project resources, estimating costs, developing the budget, and managing the finances for a project.
Managing Vendor and Stakeholder Relationships
Conflict Resolution
The ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.
Incident Handling - The ability to lead and direct others in the process of resolving escalated problems through communication.
Influence Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
Negotiation - The ability to achieve mutually satisfying agreements in negotiations with others by listening to their objectives, acting as the company's representative to effectively communicate the company's objective, and seeking common ground and collaborative solutions.
Team Facilitation - The ability to lead and orchestrate cross-functional teams to complete objectives. This includes the skills of communicating and collaborating with others, leveraging resources and tools, and coordinating processes.
Vendor Management - Knowledge of the process through which products and services are purchased for use by the corporation and the ability to identify, select, and manage vendors and suppliers who provide products and services to the company. This includes knowledge of the development of RFI's and RFP's and the ability to incorporate necessary technical requirements into contracts.
Project Management and Judgement
Change Management - The ability to define and implement procedures and/or technologies to deal with changes in the environment. This may include adapting to change, controlling change, and/or affecting change.
Decision Making - The ability to make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors (e.g., resources, costs, tradeoffs).
Incident Management - The ability to identify, record, classify and apply a structured response process to manage incidents until the affected service is restored. Includes knowledge of the progression of an incident through occurrence of the incident, detection of the incident, diagnosis of the cause of failure, repair of the problem, recovery of the problem back to the live infrastructure and restoration of the service.
Multitasking - The ability to process and attend to multiple types of information and/or perform multiple tasks simultaneously.
Problem Solving - The ability to identify problems and review related information to develop and evaluate options and implement solutions.
Project Management - Knowledge of and the ability to carry out the process of planning, organizing, and managing tasks and resources to accomplish a well-defined objective. This includes the ability to manage and provide project deliverables, optimize the contribution of the people involved, and assess the impact of project decisions on quality, productivity, schedules, cost, performance, etc.
Project Planning - The ability to manage a project schedule, defining and sequencing activities, estimating activity durations, and developing and controlling the schedule.
Vendor Selection and Evaluation - The ability to evaluate and select vendors who meet specifications and requirements. This includes knowledge of the development of RFI's and RFP's and the ability to incorporate necessary technical requirements into contracts.
Other:
Creativity - The ability to apply ingenuity, inventiveness, and imagination to the inclusive design and construction of a product, service, program, or initiative.
Responsibilities
Budget and Controls - Develops, manages, and reports on the scope, schedule, and budget of the project. Oversees and implements project controls in work activities (e.g., project expenditure requests (PERs), Professional Service Requests (PSRs), change orders, and pay applications).
Change Management - Influences the development and implementation of organizational policies and processes with Cloud Operations + Innovation (CO+I) partners resulting in cost savings, enhanced customer service, or improved asset management.
Coordination - Leads and drives coordination for meetings and activities with vendors, cost managers, and/or owner/architect/contractors. Initializes and identifies opportunities to discuss and integrate lessons learned, advocating for safe and secure security-first mindset during project planning.
Drives Results - Influences and provides direction and coaching to internal and external partners to facilitate and accomplish complex, critical issues that may significantly impact global construction projects (e.g., establishing and executing upon team goals, following business processes, engaging vendor relationships, and fostering cross-group collaboration efforts with the agreed-upon project strategy, milestone delivery, and core values and priorities (Safety, Security, Quality, Schedule, Cost)).
Financial Acumen - Oversees the creation and application of best practices for identifying and driving cost-effective solutions for the strategic and tactical delivery of a construction project.
Goal Alignment - Engages, advises, and collaborates with other internal teams (e.g., Security (OSSC), Information Technology (MSIT), Legal, Project Engineering, Business Risk Management, etc.) to maintain the corporate vision and create goals for the projects.
Managing Resources - Reviews and provides feedback to the team regarding resource procurement, allocation, and inventory. Ensures storage space is provided for equipment/materials.
People Management - Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual's capabilities and aspirations. Invest in the growth of others.
Project Management - Oversees the team's deployment of large-scale, campus, and/or regionally-based delivery solutions (e.g., new and/or retrofit data center solutions) while also socializing with regional and global leaders. Sets goals for internal and external project teams under their purview of responsibility, delegates responsibilities measures performance against contracted Key Performance Indicators (KPIs), and seeks and delivers feedback to achieve timely results that prioritize security in documentation, design, and/or execution.
Project Tracking - Leads the team's accountability for on-schedule delivery of multiple projects by ensuring project progress reports including scope, schedule, and budget are provided.
Risk Mitigation - Establishes, reviews, approves, and communicates risk mitigation goals and develops metrics, dashboards and/or scorecards to drive progress. Analyzes safety and security metrics and communicates and applies results to drive project action and individual development to lower-level staff and vendors.
Safety and Regulation - Manages and advocates for safe worksites by adhering to organizational and industry procedures. Reviews prior audit results and relevant legislation in order to recommend and manage safety and security compliance. Shares lessons learned with relevant stake