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Disney Customer Service Jobs (NOW HIRING)

The Walt Disney Company

Software Engineer II

New York, NY · On-site

$106K - $146K/yr

Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product ... services, and customer experience * Build and scale AI-driven capabilities including agentic AI ...

The Walt Disney Company

Sr Software Engineer

Seattle, WA · On-site

$148K - $199K/yr

The Quality, Targeting, and Experience team develops automated feedback loops that drive how videos are delivered to customers for Disney Streaming's suite of streaming services, including Disney ...

The Walt Disney Company

Sr Salesforce Developer

New York, NY · On-site

$137K - $167K/yr

It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection ... Build, develop, and implement customer service technology in support of DTC, leveraging cloud ...

The Walt Disney Company

Software Engineer II

Glendale, CA

$103K - $141K/yr

Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product ... services, and customer experience * Build and scale AI-driven capabilities including agentic AI ...

The Walt Disney Company

Software Engineer II

New York, NY

$106K - $146K/yr

... on our customers. Our team translates complex operational and performance data into clear ... Disney's large-scale streaming services. You will contribute to core telemetry features, build ...

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Disney Customer Service information

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How much do disney customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for disney customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How hard is it to get hired at Disney?

Getting hired as a Disney Customer Service representative involves a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates often need strong communication skills, a positive attitude, and relevant customer service experience; some roles may also require background checks and availability for flexible schedules.

How much does Disney customer service pay?

Disney customer service representatives typically earn an hourly wage ranging from $12 to $16, depending on experience and location. The role often involves part-time or full-time shifts, with some positions offering benefits and training in customer service skills.

Can you work remotely at Disney?

Disney Customer Service roles are typically performed on-site at Disney locations, such as theme parks or corporate offices. Some remote customer service positions may be available, especially for corporate or call center roles, but most require in-person presence or specific training at designated locations.

What is a Disney Customer Service job?

A Disney Customer Service job involves assisting guests with inquiries, resolving issues, and ensuring a positive experience across various Disney services. Representatives may work in call centers, online support, or in-person at theme parks, hotels, and retail locations. Responsibilities include handling reservations, providing information about Disney products, and addressing guest concerns with professionalism and Disney’s signature hospitality. Strong communication skills, problem-solving abilities, and a passion for delivering magical guest experiences are essential.

Does Disney customer service work from home?

Disney customer service roles can be performed remotely, especially for customer support positions that involve phone, chat, or email communication. These jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. However, some roles may still require on-site presence depending on the position and location.

What are some of the typical challenges Disney Customer Service representatives face, and how are they supported?

Disney Customer Service representatives often encounter a wide range of guest inquiries, including managing high guest volumes during peak times and resolving unexpected issues while maintaining Disney’s signature hospitality. Representatives are supported through thorough onboarding, ongoing training, and strong teamwork, ensuring they feel confident in delivering excellent service. Supervisors, team leads, and supportive colleagues provide guidance and resources to assist with challenging situations. Collaborative problem-solving is encouraged, and employees are empowered to make decisions that create positive experiences for guests.

What are the key skills and qualifications needed to thrive in the Disney Customer Service position, and why are they important?

To thrive as a Disney Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in hospitality or customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is valuable, as is knowledge of Disney-specific programs. Exceptional patience, a positive attitude, and attention to detail help individuals provide memorable guest experiences and resolve concerns effectively. These skills are essential to maintain Disney's high standards for guest satisfaction and create magical moments for visitors.

What cities are hiring for Disney Customer Service jobs? Cities with the most Disney Customer Service job openings:
What are the most commonly searched types of Disney Customer Service jobs? The most popular types of Disney Customer Service jobs are:
What states have the most Disney Customer Service jobs? States with the most job openings for Disney Customer Service jobs include:
What job categories do people searching Disney Customer Service jobs look for? The top searched job categories for Disney Customer Service jobs are:
Disney Customer Service jobs near you
Infographic showing various Disney Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time

eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time

Walt Disney World Resort

Orlando, FL • On-site

$20.10/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Walt Disney Company rating

7.7

Company rating: 7.7 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

5th of 51 rated entertainment

Job description

Do you have a passion for providing world class Guest Service?
Join the Disney Central Team as an eCommerce Specialist - Video Chat!
eCommerce Specialist - Video Chat Cast Members are entrusted with the responsibility of assisting Guests with their accessibility needs! They provide support for the Guests with account set up, general questions regarding their vacations, and Guests concerns regarding using the many services available for Guests with disabilities visiting the Walt Disney World Resort. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.
Cast selected for this role will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 06:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.
Responsibilities :
  • Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
  • Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
  • Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader
  • Meet required departmental metric expectations and efficiency goals when handling Guest accounts
  • Complete all required Company training and compliance courses
  • Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications :
  • Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services
  • Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
  • Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
  • Written, verbal, and interpersonal communication skills
  • Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications:
  • Experience in related roles such as Guest Services or Guest Relations with the knowledge of Walt Disney World Services for Guests with Disabilities
  • Ability to reframe Guest objections while upholding policies in a courteous manner
  • Bilingual
  • Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Additional Information :
Disability accommodation for employment applicationsThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
The starting pay rate for this Role in Florida is $20.10 per hour
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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