Director Disney Customer Service Jobs (NOW HIRING)

Description

Job Title: Store Manager

FLSA: Hourly

Reports to: Regional Director

Disney Store Limited Time Store Manager

Expected August - early January 2027

Welcome to Disney Store Limited Time, operated by Go! Retail Group, a third-party retail operator. This new initiative to spread the magic of Disney will carry high-quality products, including product lines exclusive to Disney Stores that support and promote key entertainment initiatives and characters from Disney, Pixar, Marvel and Star Wars. Disney Store Limited Time locations are operated and staffed exclusively by Go! Retail Group. The limited-time store is a destination for guests of all ages, offering a curated selection of products - including trend fashion and accessories, toys, home, and collectibles.

About the Role

This Store Manager position is a temporary assignment expected to run through the fourth quarter.  This is an opportunity to lead a team to create magical and memorable experiences for families and fans. As the Disney Store Limited Time Manager, you will:  

• Build and inspire a passionate team
• Deliver exceptional, fun, and magical guest service 
• Create memorable magical in-store experiences  

If you are a high-energy leader who thrives on creating excitement and joy, we want YOU on our team! 

What You'll Do

•  Support the Disney Store Limited Time's mission
•  Hire and lead your team members to foster a positive and dynamic workplace
• Oversee daily store operations, ensuring Disney standards for service, merchandise presentation, and cleanliness are met
• Create a fun, welcoming, high-energy store environment
• Engage children in an interactive way, allowing them to become part of the story
• Engage with guests by asking open-ended questions to understand their needs and provide appropriate recommendations 
• Assist guest(s) in finding solutions that best meets their needs
• Treat all guest and Team members with respect, fostering a positive and inclusive work environment 
• Maintain brand standards in guest engagement, visual presentation, and housekeeping
• Perform cash wrap and POS duties efficiently while delivering exceptional Guest Service
• Support Operational tasks, merchandise replenishment and other business needs
• Adhere to all company policies, including standard operational procedures
• Promote and maintain a safe working and shopping environment
• Drive store results by suggesting additional items that enhance the guest experience
• Demonstrate strong guest-focused engagement both on and off the sales floor 
• Work effectively as part of a team and contribute to team success
• Receives feedback constructively and take appropriate action 
• Maintain a professional appearance in accordance with guidelines
• Drive sales and profitability while ensuring an efficient and enjoyable shopping environment 
• Manage inventory and merchandise to ensure availability of products that excite and delight guests
• Drive store results by suggesting additional items that enhance the guest experience
• Keep operations running smoothly and comply with company policies and procedures while maintaining a safe and welcoming atmosphere
• Partner with Corporate Office to make every day a success

What We're Looking For

• 2+ years in retail, hospitality, events, or education leadership
• A hands-on, solutions-focused leader with great energy
• Strong communicator with coaching and development skills
• Able to work a flexible schedule (nights, weekends, holidays)
• Detail-oriented and comfortable with store systems and POS platforms

Bonus Points If You Have

• Retail or event management experience
• Knowledge of merchandising, and store operations

If you're a positive, curious, people-first leader who believes work should be fun, we'd love to hear from you. 

Requirements

Qualification/ Basic Job Requirements:

• Minimum high school education or equivalent 
• Minimum 2 years of retail or equivalent management experience preferred. 
• Enthusiasm about being a impactful, innovative leader 
• Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset 
• High integrity, accountability, reliability, and responsible individual who is open to feedback 
• A sense of openness and adventure 
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, store budget preparation and loss prevention
• Staff Development Experience: Experience in staffing, coaching, conflict management, counseling, training and development
• Proficient computer skills, POS system and Microsoft office 
• Store Managers must have a thorough understanding of, and ability to perform, all the duties and responsibilities of all subordinate positions including assistant store manager, key holders and sales associates 

Job Posting Information:

• Full-time 
• Weekends as needed
• Evenings as needed
• This posting will remain open until filled. You are encouraged to apply early.

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.

Physical and Mental Requirements/Work Environment:

The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Attic Salt may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

_ Color Perception (Red, Green, Amber)  

X Seeing

X Clear Speech  

X Touching

X Hearing/Listening  

X Finger

X Hand  

X Dexterity

X Climbing   

_ Ability to Mount and Dismount Forklift/Truck

X Pushing/Pulling 

X Lifting (up to 30 pounds)

X Carrying (up to 30 pounds)    

X Driving (local/over the road)

X Ability to move distances within and between locations/offices 

X Standing for long periods of time

Mental/Reasoning Requirements:

X Reading-Simple  

X Reading- Complex

X Writing- Complex   

X Writing-Simple

X Basic Math Skills    

X Analysis/Comprehension

X Judgment/Decision Making   

X Clerical

Work Environment:

X Shift Work  

X Works Alone

X Works with others 

X Verbal Contact w/Others

X Face-to-Face Contact   

X Inside 

_ Outside  

_ Extreme heat 

_ Extreme Cold     

_ Mechanical Equipment       

X Noise         

_ Pressurized Equipment

X Electrical Equipment    

X High Places    

X Moving Objects    

_ Fumes/Odors

_ Hazardous/Materials 

X Dirt/Dust

Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.