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Director Disney Customer Service Jobs (NOW HIRING)

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

Trident-Solutions

Director Customer Service

Sherman, TX · On-site

$120 - $180/hr

The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy ...

Reser's

Director, Customer Service

Beaverton, OR · On-site

Director- Customer Service FLSA Status: Exempt Location: Corporate Job Family: Customer Service Reports to: Vice President- Supply Chain Career Track/Level: M5 Job Summary: The Customer Service ...

Disney France

Coordinator, Client Services

Bristol, CT · On-site

$49K - $66K/yr

Strong customer service skills * Able to work with all levels of staff and vendors * Ability to ... About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and ...

New

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...

ConMet

Director, Customer Service

Vancouver, WA

$148K - $255K/yr

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...

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Director Disney Customer Service information

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$39K

$123.3K

$196.5K

How much do director disney customer service jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director disney customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of Disney Customer Service do?

A Director of Disney Customer Service oversees the customer service strategy and operations for Disney, ensuring that guests receive exceptional experiences across all touchpoints. This role involves leading teams, developing service standards, managing customer feedback, and implementing improvements to maintain Disney's reputation for outstanding service. The Director collaborates with other departments to resolve issues and drive continuous enhancements, reflecting Disney's core values of hospitality and magic. They also analyze customer data to identify trends and opportunities for further improvement.

What are the key skills and qualifications needed to thrive as a director of Disney Customer Service?

To thrive as a Director of Disney Customer Service, you need extensive experience in customer service management, a bachelor's degree (often in business or related fields), and a proven record of leadership in high-volume environments. Familiarity with CRM systems, customer feedback analytics platforms, and operational management tools is typically required. Outstanding interpersonal skills, strategic thinking, and the ability to inspire teams are essential soft skills for this role. These abilities ensure exceptional guest experiences, operational efficiency, and alignment with Disney's renowned service standards.

How does the director of Disney Customer Service balance overseeing large teams while ensuring a consistent, high-quality guest experience?

As a Director of Disney Customer Service, you'll lead multiple teams and collaborate closely with cross-functional departments such as operations, guest relations, and training. The role involves setting strategic standards, mentoring managers, and frequently analyzing guest feedback to identify areas for improvement. One of the main challenges is maintaining the Disney standard of exceptional service across diverse locations and channels, often requiring proactive communication and swift problem-solving. Success in this position comes from fostering a positive team culture, empowering staff, and continuously innovating service processes to exceed guest expectations.

What is the difference between Director Disney Customer Service vs Customer Service Manager?

AspectDirector Disney Customer ServiceCustomer Service Manager
Required CredentialsBachelor's degree; leadership experience; industry knowledgeBachelor's degree; customer service experience
Work EnvironmentStrategic planning, overseeing multiple teams, high-level decision makingManaging daily customer service operations, team supervision
Employer & Industry UsageDisney, entertainment, hospitalityVarious industries including retail, hospitality, entertainment
Common Search & Comparison IntentUnderstanding leadership roles in Disney customer serviceManaging customer service teams, operational roles

The main difference between a Director Disney Customer Service and a Customer Service Manager lies in their scope and responsibilities. The Director focuses on strategic leadership, overseeing multiple teams and setting long-term goals, while the Customer Service Manager handles daily operations and team management. Both roles require customer service experience, but the Director's role is more senior and strategic within Disney's organizational structure.

Does Disney have remote customer service jobs?

Disney Customer Service roles, including those at the director level, are typically based in physical locations, but some positions may offer remote or hybrid work arrangements depending on the department and current company policies. Candidates should review specific job postings for remote work options and requirements such as communication skills and familiarity with customer service tools.

What cities are hiring for Director Disney Customer Service jobs?

Cities with the most Director Disney Customer Service job openings:

What are the most commonly searched types of Disney Customer Service jobs?

The most popular types of Disney Customer Service jobs are:

What states have the most Director Disney Customer Service jobs?

States with the most job openings for Director Disney Customer Service jobs include:

What job categories do people searching Director Disney Customer Service jobs look for?

The top searched job categories for Director Disney Customer Service jobs are:

Director Disney Customer Service jobs near you
Infographic showing various Director Disney Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Sales Agent, Cotino, a Storyliving by Disney

Palm Desert, CA • On-site

The Walt Disney Company
Amusement, Gambling, and Recreation • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

3rd of 52 rated entertainment

People enjoy working here

Good employer

Recommended by students

Learn more about The Walt Disney Companyexternal

$28K - $38K/yr

Full-time

Medical, Life

Re-posted 13 days ago

Job description

Job Posting Title:

Sales Agent, Cotino, a Storyliving by Disney

Req ID:

10151567

Job Description:

Job Description

The Disney Signature Experiences Team champions new business development projects and growth initiatives, diversifying the Disney Experiences portfolio. Cotino, a Storyliving by Disney community in the Greater Palm Springs area. The brilliant mountain-ringed valley was once a rejuvenating retreat for Walt and Lillian Disney. The architecture and amenities of the community will reflect the history and present-day inspiration of the rich valley culture!

As a Sales Agent with Cotino, a Storyliving by Disney , you key areas of focus in this role will be meeting and exceeding individual sales revenue goals, effective relationship building with guests, strong communication skills, and product knowledge proficiencies while being a collaborative teammate and positively influencing the site Sales team.

The Sales Agent is based on-site in Palm Springs, CA, and will report directly to the Sales Manager.

Responsibilities:

  • Navigate consumers through the sales journey, including a buying decision by building relationships while promoting the Disney brand with the highest integrity
  • Ensure that the buying experience is Disney-engaging and memorable
  • Have a connection to Disney, a deep understanding of Disney, and the value of the Disney brand
  • Be part of a strong team culture by contributing to setting standards for a collaborative environment and values for the entire team

Required Qualifications:

  • Active CA Real Estate License
  • 5+ years of sales experience in the hospitality and/or real estate industries, and or 3+ years of new home sales experience
  • Experience assisting buyers through the full real estate lifecycle process
  • Proficiency in handling a high volume of leads and multitasking effectively utilizing strong time management skills
  • Passion & enthusiasm for delivering exceptional customer service
  • Understand the importance of achieving individual goals that align with overall team goals and objectives.
  • Experience with CRM platforms such as Salesforce
  • Ability to communicate effectively, verbally & in writing and through active listening
  • Ability to understand, interpret, and analyze floor plans and blueprints
  • A valid Driver's License
  • Able to work a flexible schedule, including weekends and holidays

Preferred Qualifications:

  • Knowledge of the Greater Palm Springs, Coachella Valley, and Southern California real estate markets
  • Lifestyle or Master Planned Community sales experience

Education:

  • Undergraduate degree or equivalent work experience
  • Active and Valid CA Real Estate License

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

Base Salary: The base salary range for this position in Rancho Mirage ranging from $28,800.00-$38,600.00 per year.
Commission: Our highly competitive compensation includes commission based on the sales plan.
Benefits: This position is also eligible for a full range of medical, financial, and/or other benefits, depending on the level and position offered.

Job Posting Segment:

Disney Signature Experiences

Job Posting Primary Business:

Storyliving by Disney (SLbD)

Primary Job Posting Category:

Real Estate Sales

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Palm Desert, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-06-11
Walt Disney logo

About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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