Director Disney Customer Service Jobs (NOW HIRING)

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Do you thrive in a consultative, high-ticket sales environment where you help Guests make a confident, long-term vacation ownership decision? If you're energized by influencing meaningful conversations, handling objections with integrity, and consistently closing multi-thousand-dollar contracts while delivering an exceptional Guest experience, a Disney Vacation Club Guide position at Walt Disney World may be the right fit.

Disney Vacation Club is a vacation ownership/timeshare program that invites Guests to return to Disney destinations for years to come. As a Vacation Club Guide, you'll connect with qualified prospects, uncover vacation goals, and close high-value contracts in a way that protects Disney brand standards and builds long-term Member satisfaction. This is a sales performance-based role with a guaranteed salary plus commission.

You will report to the Sales Manager.

This is a Full-Time role.

As a Disney Vacation Club Guide, you'll be the face of Disney Vacation Club for Guests and Members-having influential sales conversations in person, by phone, by chat, and via video-call. You'll create a buying environment by matching the needs of the Guest with the benefits of Membership. This role is a performance quota-based sales role with strong earning potential and the chance to build lasting relationships with Disney fans from around the world.

On any given day, you will:

• Build trust through relationship selling and close high-value contracts.

• Foster and maintain long-term relationships with Members and Guests leading to potential future revenue opportunities-including referrals.

• Hold sales conversations through multiple channels-phone, chat, video-call, and in-person-showcasing the benefits of DVC Membership customized to the goals of the individual Guest.

• Collaborate with fellow DVC team members and other internal partners to support the Guest experience across various locations, including the resort model rooms and off-site destinations.

• Advocate for the right Membership size, allowing Guests from all around the work to meet their vacation goals.

• Generate contracts using effective closing techniques and initiate transactions in the contract system.

• 1+ years of quota-carrying sales experience with a track record of consistently closing high-value (multi-thousand-dollar) transactions.

• Active and in-good-standing Florida Real Estate License.

• Demonstrated strength in consultative discovery, objection handling, and closing-while maintaining accurate product representation and a Guest-first approach.

• Demonstrated strong interpersonal and communication skills.

• Demonstrated strong pipeline management and follow-up discipline (CRM usage, next-step setting, and timely re-engagement) to move prospects through a high-consideration sales cycle.

• Self-directed and resilient in a goal-driven environment-able to deliver a polished sales experience repeatedly while adapting to Guest needs.

• Professional communication skills across in-person, phone, and virtual interactions, with strong business writing and computer proficiency.

• Ability to prioritize and progress multiple active prospects simultaneously while maintaining a warm, premium Guest experience.

• Comfortable working onsite in a structured onsite environment with full availability including nights, weekends, and holidays.

• Proficiency with CRM workflows and Windows-based tools (logging activity, managing tasks, and maintaining clean pipeline data).

• Commitment to ethical, compliant selling and protecting Disney brand integrity in every Guest interaction.

• Experience in consultative or relationship-based sales.

• Background in hospitality or timeshare programs.

• Familiarity with Disney Parks, Resorts, or DVC products.

High School Diploma or equivalent.

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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