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Tier 1 Customer Service Representative Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA · On-site

Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs ... HDI Customer Service Representative (CSR) certification. * Experience supporting the Automated ...

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Customer Service Representative (csr)

Dallas, TX · On-site

$18 - $20/hr

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be ... Candidate Qualifications: * 1+ years of experience in client support, customer relationship ...

BCforward

Customer Service Representative

Warrendale, PA · On-site

$13.95/hr

Customer Service Representative Location: PITTSBURGH PA 15219 (Warrandale) Duration: 6+months Rate ... Extensive prior Tier 1 support experience required * Fluent in English * Deductive reasoning ...

Ampcus Inc

Customer Service Rep

San Rafael, CA · On-site

$17.75 - $24.25/hr

Resolves basic or tier 1 payment and account related requests to include but not limited to card ... Customer Service Rep Locations: 2350 Kerner Blvd., #300, San Rafael, CA-- 94901 Duration: Contract ...

LHH US

Customer Service Representative

Mesa, AZ

$21 - $23/hr

... Service Representative to join the team. This is an onsite position Monday through Friday. Pay ... tier one support for the customer. * Support special projects as needed. Required Qualifications

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How much do tier 1 customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for tier 1 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure effective support, customer satisfaction, and the smooth operation of service channels.

What is tier 1 in call center?

A Tier 1 customer service representative is the first point of contact in a call center, handling basic inquiries, troubleshooting, and providing general support. They typically use standard scripts and tools to resolve common issues and escalate more complex problems to higher support levels.

What types of issues does a Tier 1 Customer Service Representative typically handle, and when are cases escalated to higher support levels?

As a Tier 1 Customer Service Representative, you'll primarily address basic customer inquiries, troubleshoot common problems, and provide information about products or services. Typical tasks include resolving account issues, answering frequently asked questions, and guiding users through standard procedures. If a customer presents a complex or technical issue beyond your scope, you’ll document the case and escalate it to Tier 2 or specialized support teams. This structure ensures customers receive timely assistance while allowing Tier 1 reps to focus on efficient, high-volume support.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. Advanced skills, certifications, and experience in industries like technology, finance, or healthcare typically contribute to higher compensation in customer service careers.

What is the difference between Tier 1 Customer Service Representative vs Customer Support Specialist?

AspectTier 1 Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical knowledge may be preferred
Work EnvironmentCall centers, retail, or online support platformsTechnical support centers, online chat, or email support
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, tech companies, and technical service providers

While both roles involve assisting customers, Tier 1 Customer Service Representatives handle general inquiries and basic issues, whereas Customer Support Specialists often address more technical or specialized problems. The roles may overlap in skills but differ in complexity and technical knowledge required.

What are Tier 1 Customer Service Representatives?

Tier 1 Customer Service Representatives are frontline support agents who handle basic customer inquiries, troubleshoot common issues, and provide information about products or services. They typically resolve straightforward problems and escalate more complex issues to higher support tiers. Their responsibilities include responding to phone calls, emails, or chats, ensuring customer satisfaction, and maintaining accurate records of interactions. Tier 1 representatives play a crucial role in representing a company's brand and delivering a positive customer experience.

What is tier 1 customer service?

A Tier 1 Customer Service Representative is an entry-level role responsible for handling basic customer inquiries, providing product or service information, and resolving common issues. They typically use customer service software and follow established protocols to ensure quick and effective support. This role often requires strong communication skills and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A Tier 1 Customer Service Representative can potentially earn $2,000 a week by working full-time, often requiring excellent communication skills, experience, and sometimes performance bonuses. Increasing earnings may involve handling higher call volumes, working overtime, or taking on additional shifts, depending on the employer's pay structure and policies.
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Tier 1 Customer Service Representative jobs near you
DMDC Tier 1 Customer Service Rep - DSO Knox (onsite)

DMDC Tier 1 Customer Service Rep - DSO Knox (onsite)

InspiriTec, Inc.

Fort Knox, KY

$15.25 - $20.75/hr

Other

Posted 14 days ago

InspiriTec rating

7.9

Company rating: 7.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

2nd of 71 rated call and contact centers

Job description

TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO
(General Clerk 2) / (EEO/Disability/Vets)
Job Responsibilities: (include but not limited to)
Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift of 11:30 am until 8:00pm, Monday through Friday.
Job Duties:
• Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec.
• Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.
• Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer's desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer's inquiry.
• Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.
• Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required.
Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking • High School Diploma • RAPIDS Certified (Certification occurs as part of the on-board training) • Security Requirement: Public Trust/NA CLC Education:
Education:
Must have a high school diploma or GED.
Security Requirements:
Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.
This shift working hours are: M-F, 11:30am to 8:00pm est.

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