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Tier 1 Customer Service Representative Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Living Earth

Customer Service Rep

Houston, TX · On-site

$15.25 - $20.75/hr

Position Information Job Title Customer Service Representative (CSR) Department Operations / Customer Service Reports To Site Manager Status Non-Exempt Essential Duties and Responsibilities 1. ...

Versa-Tags

Customer Service Representative

Cuba, MO · On-site

$14.25 - $19.25/hr

Minimum 2 years in a fast-paced retail customer service environment, or 1 year in a call center ... Comprehensive, top-tier medical insurance , with low deductibles, no co-insurance, and no copay ...

LHH US

Bilingual Customer Service Representative

Mesa, AZ · On-site

$21 - $23/hr

The Bilingual (Spanish) customer service representative will be responsible for one-call resolution ... tier one support for the customer. * Support special projects as needed. Required Qualifications

Recology

Customer Service Representative 1

Fortuna, CA · On-site

Recology Eel River THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are ...

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How much do tier 1 customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for tier 1 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure effective support, customer satisfaction, and the smooth operation of service channels.

What types of issues does a Tier 1 Customer Service Representative typically handle, and when are cases escalated to higher support levels?

As a Tier 1 Customer Service Representative, you'll primarily address basic customer inquiries, troubleshoot common problems, and provide information about products or services. Typical tasks include resolving account issues, answering frequently asked questions, and guiding users through standard procedures. If a customer presents a complex or technical issue beyond your scope, you’ll document the case and escalate it to Tier 2 or specialized support teams. This structure ensures customers receive timely assistance while allowing Tier 1 reps to focus on efficient, high-volume support.

What is the difference between Tier 1 Customer Service Representative vs Customer Support Specialist?

AspectTier 1 Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical knowledge may be preferred
Work EnvironmentCall centers, retail, or online support platformsTechnical support centers, online chat, or email support
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, tech companies, and technical service providers

While both roles involve assisting customers, Tier 1 Customer Service Representatives handle general inquiries and basic issues, whereas Customer Support Specialists often address more technical or specialized problems. The roles may overlap in skills but differ in complexity and technical knowledge required.

What jobs pay 4000 a week without a degree?

A Tier 1 Customer Service Representative typically does not earn $4,000 weekly; such high earnings usually require specialized skills, experience, or commission-based roles. Jobs that can pay this amount without a degree often include sales, real estate, or certain entrepreneurial ventures, but they generally involve high performance and risk. Most high-paying roles without a degree focus on sales, trades, or self-employment rather than entry-level customer service positions.

What is Tier 1 Tier 2 Tier 3 customer support?

In customer support, Tier 1 representatives handle basic inquiries and initial troubleshooting, often using knowledge bases and scripts. Tier 2 support involves more complex issues requiring specialized knowledge, while Tier 3 provides advanced technical assistance or escalated problem resolution typically handled by experts or engineers. These tiers help organize support levels to efficiently address customer needs.

What are Tier 1 Customer Service Representatives?

Tier 1 Customer Service Representatives are frontline support agents who handle basic customer inquiries, troubleshoot common issues, and provide information about products or services. They typically resolve straightforward problems and escalate more complex issues to higher support tiers. Their responsibilities include responding to phone calls, emails, or chats, ensuring customer satisfaction, and maintaining accurate records of interactions. Tier 1 representatives play a crucial role in representing a company's brand and delivering a positive customer experience.

What is tier 1 customer service?

A Tier 1 Customer Service Representative is an entry-level role responsible for handling basic customer inquiries, providing product or service information, and resolving common issues. They typically work in call centers or support environments, using tools like CRM software, and require strong communication skills. Complex problems are escalated to higher support tiers.

How can I make 2000 a week working from home?

A Tier 1 Customer Service Representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience to increase productivity. Some companies offer performance-based bonuses or incentives that can boost earnings, especially with skills in communication and problem-solving. However, reaching this income level typically requires consistent effort, efficient time management, and possibly working overtime or multiple shifts.
More about Tier 1 Customer Service Representative jobs
What cities are hiring for Tier 1 Customer Service Representative jobs? Cities with the most Tier 1 Customer Service Representative job openings:
What job categories do people searching Tier 1 Customer Service Representative jobs look for? The top searched job categories for Tier 1 Customer Service Representative jobs are:
Tier 1 Customer Service Representative jobs near you
Help Desk Call Center Representative

Help Desk Call Center Representative

Senture

Remote

$18 - $23/hr

Full-time

Posted 11 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 72 rated call and contact centers

Job description

Overview
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.
This position is fully remote (work from home).
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.

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