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Tier 1 Customer Service Representative Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Leupold

Customer Service Representative 1

Beaverton, OR · On-site

$21 - $24/hr

Customer Service Representative 1 Typical Starting Base Rate Range of $21.00 to $24.00 Per Hour Monday-Friday, 7:00 AM 3:30 PM For over 100 years, we've manufactured high-quality products right here ...

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Tier 1 Customer Service Representative information

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How much do tier 1 customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for tier 1 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure effective support, customer satisfaction, and the smooth operation of service channels.

What is tier 1 in call center?

A Tier 1 customer service representative is the first point of contact in a call center, handling basic inquiries, troubleshooting, and providing general support. They typically use standard scripts and tools to resolve common issues and escalate more complex problems to higher support levels.

What types of issues does a Tier 1 Customer Service Representative typically handle, and when are cases escalated to higher support levels?

As a Tier 1 Customer Service Representative, you'll primarily address basic customer inquiries, troubleshoot common problems, and provide information about products or services. Typical tasks include resolving account issues, answering frequently asked questions, and guiding users through standard procedures. If a customer presents a complex or technical issue beyond your scope, you’ll document the case and escalate it to Tier 2 or specialized support teams. This structure ensures customers receive timely assistance while allowing Tier 1 reps to focus on efficient, high-volume support.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. Advanced skills, certifications, and experience in industries like technology, finance, or healthcare typically contribute to higher compensation in customer service careers.

What is the difference between Tier 1 Customer Service Representative vs Customer Support Specialist?

AspectTier 1 Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical knowledge may be preferred
Work EnvironmentCall centers, retail, or online support platformsTechnical support centers, online chat, or email support
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, tech companies, and technical service providers

While both roles involve assisting customers, Tier 1 Customer Service Representatives handle general inquiries and basic issues, whereas Customer Support Specialists often address more technical or specialized problems. The roles may overlap in skills but differ in complexity and technical knowledge required.

What are Tier 1 Customer Service Representatives?

Tier 1 Customer Service Representatives are frontline support agents who handle basic customer inquiries, troubleshoot common issues, and provide information about products or services. They typically resolve straightforward problems and escalate more complex issues to higher support tiers. Their responsibilities include responding to phone calls, emails, or chats, ensuring customer satisfaction, and maintaining accurate records of interactions. Tier 1 representatives play a crucial role in representing a company's brand and delivering a positive customer experience.

What is tier 1 customer service?

A Tier 1 Customer Service Representative is an entry-level role responsible for handling basic customer inquiries, providing product or service information, and resolving common issues. They typically use customer service software and follow established protocols to ensure quick and effective support. This role often requires strong communication skills and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A Tier 1 Customer Service Representative can potentially earn $2,000 a week by working full-time, often requiring excellent communication skills, experience, and sometimes performance bonuses. Increasing earnings may involve handling higher call volumes, working overtime, or taking on additional shifts, depending on the employer's pay structure and policies.
More about Tier 1 Customer Service Representative jobs
What cities are hiring for Tier 1 Customer Service Representative jobs? Cities with the most Tier 1 Customer Service Representative job openings:
What job categories do people searching Tier 1 Customer Service Representative jobs look for? The top searched job categories for Tier 1 Customer Service Representative jobs are:
Tier 1 Customer Service Representative jobs near you

Customer Service Representative

Butler America Aerospace L.L.C.

Lewisburg, TN

$15 - $17/hr

Other

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Customer Service Representative
Location:Lewisburg, TN
Job ID: #72031
Pay Range: $15-17
Tier 1 Customer Service Representative
Schedule: Regular hours are Monday-Friday 8- 4:30 pm
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.
What we help them with:
  • Dealer referrals to distributors
  • Provide customers with order information, assistance
  • Product support: Parts and Equipment
  • Transactional: Orders, Claims and Invoicing
  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
  • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
  • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
Specific Responsibilities for this position may include:
  • Answer incoming calls and respond to customers emails
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Entering accurate ordering information into a company system.
  • Comfortable working in fast-paced environments
  • Strong time management and organizational skills
  • Proficiency in Microsoft Office Products (Excel, Word)
  • Familiarity with SAP and Call Center, and Sales Force a plus
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
  • Ability to analyze unlike information and draw conclusions/recommendations
  • Strong verbal, written and inter-personal communication skills
  • Proficiency in MS Office tools
  • High degree of self-motivation to address and improve business needs.
  • Sense of urgency, self-initiative, commitment, and sense of ownership is a must.
  • Superior follow-up and follow-through skills
  • Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.
  • Agents must type 60+ WPM
  • Excellent customer service skills
  • Strong written and oral communication skills
  • Experience in MS Office
  • Familiarity with SAP and Sales Force a plus

Typing tests and call center background tests a plus, but not required.
Benefits provided: 401K,medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here:Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department ataccommodations@butler.com.

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