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Tier 1 Customer Service Representative Jobs (NOW HIRING)

AvaSure

Tier 1 Customer Care Agent

Belmont, MI · On-site

$22 - $25/hr

The Customer Care Tier 1 Agent will be essential to our 24-7 support of our customers by providing first level tech support to current AvaSure customers in utilizing the system. This role will seek ...

New

AvaSure

Tier 1 Customer Care Agent

Belmont, MI · On-site

$22 - $25/hr

The Customer Care Tier 1 Agent will be essential to our 24-7 support of our customers by providing first level tech support to current AvaSure customers in utilizing the system. This role will seek ...

New

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Vantage

Customer Support Representative - Tier 1

New Hope, PA · On-site

$16.75 - $21.25/hr

We're looking for a Customer Service Representative - Tier 1 who will serve as the first point of contact for our customers, ensuring a smooth, professional experience every time. You'll be the voice ...

Leupold

Customer Service Representative 1

Beaverton, OR

$21 - $24/hr

Customer Service Representative 1 Typical Starting Base Rate Range of $21.00 to $24.00 Per Hour Monday-Friday, 7:00 AM 3:30 PM For over 100 years, we've manufactured high-quality products right here ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent ... Proven experience in customer service, with a strong track record of handling daily high-volume ...

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Tier 1 Customer Service Representative information

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How much do tier 1 customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for tier 1 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure effective support, customer satisfaction, and the smooth operation of service channels.

What is tier 1 in call center?

A Tier 1 customer service representative is the first point of contact in a call center, handling basic inquiries, troubleshooting, and providing general support. They typically use standard scripts and tools to resolve common issues and escalate more complex problems to higher support levels.

What types of issues does a Tier 1 Customer Service Representative typically handle, and when are cases escalated to higher support levels?

As a Tier 1 Customer Service Representative, you'll primarily address basic customer inquiries, troubleshoot common problems, and provide information about products or services. Typical tasks include resolving account issues, answering frequently asked questions, and guiding users through standard procedures. If a customer presents a complex or technical issue beyond your scope, you’ll document the case and escalate it to Tier 2 or specialized support teams. This structure ensures customers receive timely assistance while allowing Tier 1 reps to focus on efficient, high-volume support.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. Advanced skills, certifications, and experience in industries like technology, finance, or healthcare typically contribute to higher compensation in customer service careers.

What is the difference between Tier 1 Customer Service Representative vs Customer Support Specialist?

AspectTier 1 Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical knowledge may be preferred
Work EnvironmentCall centers, retail, or online support platformsTechnical support centers, online chat, or email support
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, tech companies, and technical service providers

While both roles involve assisting customers, Tier 1 Customer Service Representatives handle general inquiries and basic issues, whereas Customer Support Specialists often address more technical or specialized problems. The roles may overlap in skills but differ in complexity and technical knowledge required.

What are Tier 1 Customer Service Representatives?

Tier 1 Customer Service Representatives are frontline support agents who handle basic customer inquiries, troubleshoot common issues, and provide information about products or services. They typically resolve straightforward problems and escalate more complex issues to higher support tiers. Their responsibilities include responding to phone calls, emails, or chats, ensuring customer satisfaction, and maintaining accurate records of interactions. Tier 1 representatives play a crucial role in representing a company's brand and delivering a positive customer experience.

What is tier 1 customer service?

A Tier 1 Customer Service Representative is an entry-level role responsible for handling basic customer inquiries, providing product or service information, and resolving common issues. They typically use customer service software and follow established protocols to ensure quick and effective support. This role often requires strong communication skills and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A Tier 1 Customer Service Representative can potentially earn $2,000 a week by working full-time, often requiring excellent communication skills, experience, and sometimes performance bonuses. Increasing earnings may involve handling higher call volumes, working overtime, or taking on additional shifts, depending on the employer's pay structure and policies.
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Tier 1 Customer Service Representative jobs near you
Tier 1 Logistics Customer Service Representative

Tier 1 Logistics Customer Service Representative

Ohio Logistics

Trenton, OH • On-site

$20.15/hr

Full-time

Posted 25 days ago

Job description

Position Summary:
The Tier 1 Logistics Customer Service Representative ensures all customer requirements are met by coordinating shipments, scheduling pickups and deliveries, conducting inventory inquiries, and supporting daily order needs. The role also works with trucking partners to plan shipments and updates inventory in company and customer systems following depletion procedures.
Schedule: 7:00am-7:00pm 2-2-3 Rotating Cycle
Primary Responsibilities
  • Communicate with team members and supervisors to receive direction and coordinate tasks
  • Manage incoming calls and customer emails, ensuring timely responses
  • Maintain a clean and organized workspace
  • Use the Warehouse Management System (WMS) to support daily operations
  • Coordinate shipments to meet customer requirements
  • Accurately and promptly enter order information into the system
  • Notify customers of any shipment or scheduling issues
  • Follow standard procedures for shipping and inventory management
  • Consult with customers on shipping needs and recommend appropriate solutions
  • Assist with and follow up on Advance Shipping Notifications (ASN)
  • Work with the warehouse team to create and fulfill orders
  • Prepare Bills of Lading detailing product type, quantity, and destination
  • Utilize customer portals to update shipping and operational data
  • Create orders for warehouse processing
  • Coordinate with carriers for scheduling and shipment updates
  • Perform other duties as assigned
Knowledge & Skills Requirements
  • Able to follow written and verbal instructions
  • Strong communication skills
  • Basic math and counting ability
  • Self-motivated with the ability to work independently
  • Basic computer skills, including email and Excel
  • Able to work efficiently in a fast-paced environment
  • Strong multitasking abilities
  • High school diploma or GED required
Physical Demands
  • Manage multiple tasks and handle challenging situations calmly
  • Primarily office-based, with extended periods of sitting
  • Ability to sit for long durations
  • Lift office materials up to 25 lbs occasionally
  • Perform occasional climbing, crouching, or kneeling
  • Must be able to remain in the work environment throughout the day
Work Environment
  • Warehouse setting with indoor conditions
  • Close proximity to coworkers
  • Exposure to machinery and stored goods
  • Moderate to high noise levels
Equal Employment Opportunity
Findlay Tall Timbers Distribution Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, citizenship, disability, veteran status, genetic information, or any other legally protected status.

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