ZipRecruiter

Log In

1

Tier 1 Customer Service Representative Jobs (NOW HIRING)

1840 & Company

Tier 1 - Customer Service

$16.50 - $22.25/hr

Customer Service Representative We are seeking a Customer Service Representative with excellent ... Fluent, conversational, and natural English proficiency. * 1+ year of contact center and/or ...

Vantage

Customer Support Representative - Tier 1

New Hope, PA · On-site

$16.75 - $21.25/hr

Customer Service Representative - Tier 1 At Vantage Unified Communications, we're redefining how organizations communicate. We're looking for a Customer Service Representative - Tier 1 who will serve ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs ... HDI Customer Service Representative (CSR) certification. * Experience supporting the Automated ...

SupportNinja

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative I Are you a polished communicator who excels at building trust and ... This role focuses heavily on handling Tier 1 inbound voice support calls, delivering scripted ...

next page

Showing results 1-20

All JobsTier 1 Customer Service Representative Jobs

Tier 1 Customer Service Representative information

See salary details

$9

$18

$26

How much do tier 1 customer service representative jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for tier 1 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure effective support, customer satisfaction, and the smooth operation of service channels.

What types of issues does a Tier 1 Customer Service Representative typically handle, and when are cases escalated to higher support levels?

As a Tier 1 Customer Service Representative, you'll primarily address basic customer inquiries, troubleshoot common problems, and provide information about products or services. Typical tasks include resolving account issues, answering frequently asked questions, and guiding users through standard procedures. If a customer presents a complex or technical issue beyond your scope, you’ll document the case and escalate it to Tier 2 or specialized support teams. This structure ensures customers receive timely assistance while allowing Tier 1 reps to focus on efficient, high-volume support.

What is the difference between Tier 1 Customer Service Representative vs Customer Support Specialist?

AspectTier 1 Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical knowledge may be preferred
Work EnvironmentCall centers, retail, or online support platformsTechnical support centers, online chat, or email support
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, tech companies, and technical service providers

While both roles involve assisting customers, Tier 1 Customer Service Representatives handle general inquiries and basic issues, whereas Customer Support Specialists often address more technical or specialized problems. The roles may overlap in skills but differ in complexity and technical knowledge required.

What jobs pay 4000 a week without a degree?

A Tier 1 Customer Service Representative typically does not earn $4,000 weekly; such high earnings usually require specialized skills, experience, or commission-based roles. Jobs that can pay this amount without a degree often include sales, real estate, or certain entrepreneurial ventures, but they generally involve high performance and risk. Most high-paying roles without a degree focus on sales, trades, or self-employment rather than entry-level customer service positions.

What is Tier 1 Tier 2 Tier 3 customer support?

In customer support, Tier 1 representatives handle basic inquiries and initial troubleshooting, often using knowledge bases and scripts. Tier 2 support involves more complex issues requiring specialized knowledge, while Tier 3 provides advanced technical assistance or escalated problem resolution typically handled by experts or engineers. These tiers help organize support levels to efficiently address customer needs.

What are Tier 1 Customer Service Representatives?

Tier 1 Customer Service Representatives are frontline support agents who handle basic customer inquiries, troubleshoot common issues, and provide information about products or services. They typically resolve straightforward problems and escalate more complex issues to higher support tiers. Their responsibilities include responding to phone calls, emails, or chats, ensuring customer satisfaction, and maintaining accurate records of interactions. Tier 1 representatives play a crucial role in representing a company's brand and delivering a positive customer experience.

What is tier 1 customer service?

A Tier 1 Customer Service Representative is an entry-level role responsible for handling basic customer inquiries, providing product or service information, and resolving common issues. They typically work in call centers or support environments, using tools like CRM software, and require strong communication skills. Complex problems are escalated to higher support tiers.

How can I make 2000 a week working from home?

A Tier 1 Customer Service Representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience to increase productivity. Some companies offer performance-based bonuses or incentives that can boost earnings, especially with skills in communication and problem-solving. However, reaching this income level typically requires consistent effort, efficient time management, and possibly working overtime or multiple shifts.
More about Tier 1 Customer Service Representative jobs
What cities are hiring for Tier 1 Customer Service Representative jobs? Cities with the most Tier 1 Customer Service Representative job openings:
What job categories do people searching Tier 1 Customer Service Representative jobs look for? The top searched job categories for Tier 1 Customer Service Representative jobs are:
Tier 1 Customer Service Representative jobs near you
Tier One Customer Service Representative

Tier One Customer Service Representative

North End Teleservices, LLC

Omaha, NE • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Be an early applicant

Job description

Under general supervision, the Tier One Customer Service Representative will take incoming calls, use chat and document as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner. This role requires 100% onsite presence and is not eligible for remote or hybrid work options.

Job Duties:

Upon completion of training and with your current skillset, you will be able to perform the following types of duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
  • Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
  • Assist callers with filling out their application and submitting it electronically to plan provider for processing.
  • Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.
  • May be required to work holidays, overtime, and weekends due to operational needs.

Preferred Qualifications:

  • Demonstrate the ability to navigate various systems and browsers.
  • Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
  • Knowledge of contact center technology.
  • Strong computer skills with proficiencies in Excel and Word.
  • Excellent command of the English language, effective use of grammar skills.
  • Excellent communication etiquette.
  • Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.

Requirements:

  • High School diploma or equivalent required.
  • Minimum 6 months customer service/administrative/telemarketing experience required.
  • Must be able to speak and read English clearly, professionally, and fluently.
  • Must be able to pass required assessments associated with the position.
  • Excellent typing skills, must type a minimum of 20WPM with an 85% accuracy.
  • Experience working with a personal computer and the Windows operating system is required.
  • The ability to effectively work within established key performance indicators/metrics is necessary.
  • Must have demonstrated excellent interpersonal and leadership skills.
  • Must be able to multi-task and stay organized while completing simultaneous tasks.

Benefits:

  • Competitive Pay
  • Transportation Shuttle Service
  • The WorkLab
  • Paid Holidays
  • Paid Time Off
  • Tuition Reimbursement Program
  • Health, Dental, and Vision Coverage

***All assessments associated with this role must be completed on a desktop computer to ensure accurate scoring. The use of mobile devices may negatively affect scoring outcomes.

Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.  

No supervisory responsibilities.