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Tier 1 Customer Service Representative Jobs (NOW HIRING)

Roll Off Solutions LLC

Customer Service Rep

Penrose, CO · On-site

$18 - $20/hr

Customer Service Rep Full-Time Position in Penrose, Colorado. Position will remain open until ... Your role is crucial in ensuring smooth operations and delivering top-tier service to residents ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

What You'll Do as a Customer Service Representative In this multi-faceted role, you'll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the ...

VIATEQ Corporation

Customer Service Representative

$12.77 - $21/hr

Customer Service Representative VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our various clients. In this ...

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Tier 1 Customer Service Representative information

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How much do tier 1 customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier 1 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Representative?

Tier 1 Customer Service Representatives are frontline support agents who handle basic customer inquiries, troubleshoot common issues, and provide information about products or services. They typically resolve straightforward problems and escalate more complex issues to higher support tiers. Their responsibilities include responding to phone calls, emails, or chats, ensuring customer satisfaction, and maintaining accurate records of interactions. Tier 1 representatives play a crucial role in representing a company's brand and delivering a positive customer experience.

What types of issues does a Tier 1 Customer Service Representative typically handle, and when are cases escalated to higher support levels?

As a Tier 1 Customer Service Representative, you'll primarily address basic customer inquiries, troubleshoot common problems, and provide information about products or services. Typical tasks include resolving account issues, answering frequently asked questions, and guiding users through standard procedures. If a customer presents a complex or technical issue beyond your scope, you’ll document the case and escalate it to Tier 2 or specialized support teams. This structure ensures customers receive timely assistance while allowing Tier 1 reps to focus on efficient, high-volume support.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure effective support, customer satisfaction, and the smooth operation of service channels.

What is the difference between Tier 1 Customer Service Representative vs Customer Support Specialist?

AspectTier 1 Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical knowledge may be preferred
Work EnvironmentCall centers, retail, or online support platformsTechnical support centers, online chat, or email support
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, tech companies, and technical service providers

While both roles involve assisting customers, Tier 1 Customer Service Representatives handle general inquiries and basic issues, whereas Customer Support Specialists often address more technical or specialized problems. The roles may overlap in skills but differ in complexity and technical knowledge required.

What cities are hiring for Tier 1 Customer Service Representative jobs?

Cities with the most Tier 1 Customer Service Representative job openings:

What are popular job titles related to Tier 1 Customer Service Representative jobs?

For Tier 1 Customer Service Representative jobs, the most frequently searched job titles are:

Tier 1 Customer Service Representative jobs near you

Customer Service Rep

Penrose, CO • On-site

Roll Off Solutions LLC
See more jobs at Roll Off Solutions LLCexternal

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Rep

Full-Time Position in Penrose, Colorado. Position will remain open until filled. Pay: $18.00 - $20.00 Hourly.

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for our customers. You'll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.

Key Responsibilities:

  • Answer customer inquiries via phone, email, and in person promptly and professionally.
  • Assist with new service setups, account inquiries, billing questions, and service changes.
  • Process billing inquiries and payments.
  • Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
  • Handle customer complaints and work to find effective solutions.
  • Coordinate with dispatch and operations teams to resolve service issues efficiently.
  • Maintain accurate customer records and update information in our system.
  • Provide a positive and helpful customer experience at all times.
  • Identify trends and common issues to suggest improvements to services and processes.
  • Other job-related duties as assigned

Qualifications:

  • Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education:

  • High school diploma or equivalent.

Experience:

  • Strong communication and interpersonal skills to handle a high volume of customer interactions
  • Ability to multitask and work effectively in a fast-paced environment
  • Proactive problem-solving mindset with a focus on customer satisfaction
  • Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)

Working Conditions:

  • Full-time position, Monday through Friday.
  • In Office
  • Frequent use of a computer, phone, and headset.

Compensation & Benefits:

  • $18.00 - $20.00 Hourly
  • Medical, Dental, & Vision Insurance
  • Matching 401k
  • Long Term & Short Term Disability
  • Life Insurance
  • Paid Time Off

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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