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Tier One Helpdesk Customer Service Representative Jobs

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... A positive attitude, strong customer service orientation, and the ability to effectively follow ...

Helpware

Customer Service Representative Tier 2

Lexington, KY · On-site

$14 - $19/hr

Customer Service Representative Tier 2 Location : Lexington, Danville, or Somerset, KY | Work Setup ... The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve ...

Wipro

Customer Service Representative 1

Customer Service Representative 1 The Customer Service Representative 1 at Healthplan Services Inc ... tier support while ensuring clear and precise information is delivered to all stakeholders. Key ...

kirbyrisk

Customer Service Representative

Lafayette, IN · On-site

$15.50 - $21/hr

At Kirby Risk Electrical Supply , our Customer Service Representatives play a vital role in helping ... tier support and ensuring every interaction reflects the Kirby Risk standard of service. You'll:

LHH US

Customer Service Representative

Mesa, AZ · On-site

$20 - $22/hr

The customer service representative will be responsible for one-call resolution regarding services ... tier one support for the customer. * Support special projects as needed. Required Qualifications

kirbyrisk

Customer Service Representative

Bloomington, IL · On-site

$15.25 - $20.75/hr

At Kirby Risk Electrical Supply , our Customer Service Representatives play a vital role in helping ... tier support and ensuring every interaction reflects the Kirby Risk standard of service. You'll:

Roll Off Solutions LLC

Customer Service Rep

Parker, CO · On-site

$22 - $24/hr

Your role is crucial in ensuring smooth operations and delivering top-tier service to residents ... Provide a positive and helpful customer experience at all times * Identify trends and common issues ...

Koniag Services, Inc.

... motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown ... Experience in customer service and IT support principles and methods. * Proficiency with Microsoft ...

Dental Crafters

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you'll be one of the first voices our clients hear--providing ... You'll coordinate cases, provide top-tier support, and help clients get the most out of working ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$15.50 - $21.25/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

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All JobsTier One Helpdesk Customer Service Representative Jobs

Tier One Helpdesk Customer Service Representative information

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How much do tier one helpdesk customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier one helpdesk customer service representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are popular job titles related to Tier One Helpdesk Customer Service Representative jobs?

For Tier One Helpdesk Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Tier One Helpdesk Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Customer Service Representative (Tier 1)

Lewisburg, TN • On-site

WilsonCTS
See more jobs at WilsonCTSexternal

$17/hr

Full-time

Posted 11 days ago

Job description

Work Location: Onsite (8- 430 PM CST);

Position Type: 12 months 

Location: Lewisburg, TN

Compensation Range: $17 per hour


Our multinational manufacturing client is seeking a customer-focused and highly organized Tier 1 Customer Service Representative to join Carrier's ICP Family of Brands Customer Service team. This team supports distributors across North America, including Canada, by providing exceptional service and resolving customer inquiries efficiently.


In this high-volume call center environment, you will serve as the first point of contact for customers, handling inbound calls, emails, order inquiries, product support requests, claims, invoicing questions, and dealer referrals. The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and can manage multiple priorities while maintaining accuracy and professionalism.


Key Responsibilities

  • Answer high volumes of incoming customer calls and emails (up to 50 calls per day).
  • Provide information regarding orders, products, parts, equipment, claims, and invoicing.
  • Assist customers with dealer referrals and distributor information.
  • Triage customer inquiries and determine whether issues can be resolved at Tier 1 or require escalation to Tier 2 Support.
  • Route calls and requests to the appropriate departments and resources.
  • Accurately document customer interactions and maintain detailed records in company systems.
  • Enter and process customer orders and transactions with a high degree of accuracy.
  • Resolve customer concerns by identifying solutions and following up to ensure satisfactory resolution.
  • Meet service level expectations, call handling metrics, and customer satisfaction goals.
  • Follow established communication procedures, guidelines, and company policies.
  • Build positive customer relationships through professional and courteous service.
Qualification:
  • High School Diploma or GED.
  • Excellent customer service and communication skills.
  • Strong verbal and written communication abilities.
  • Ability to type 60+ words per minute (WPM).
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and time management skills.
  • Ability to work independently in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • High level of initiative, accountability, and attention to detail.
Preferred:
  • Associate Degree (AA, AS, or equivalent post-secondary education).
  • Minimum 2 years of customer service or call center experience.
  • Experience with SAP, Salesforce, or similar CRM/customer service platforms.
  • Experience handling high-volume calls and data entry.



All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". The indicated pay range for this position is a goodfaith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate's skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higherpay markets. An employee's pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.

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