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Tier 1 Customer Service Representative Jobs (NOW HIRING)

Sweve Tech Ltd

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Sweve Tech LTD is looking for a skilled and dedicated Remote ... Key Responsibilities 1. Customer Support and Communication: * Respond promptly to customer ...

Versa Tags

Customer Service Representative

Cuba, MO · On-site

$14.25 - $19.25/hr

Minimum 2 years in a fast-paced retail customer service environment, or 1 year in a call center ... Comprehensive, top-tier medical insurance, with low deductibles, no co-insurance, and no copay ...

ePayPolicy

Customer Support Representative, Tier 1

Austin, TX · On-site

$16.75 - $21.50/hr

We're looking for a Customer Support Representative who is obsessed with delivering world-class service to join our vibrant company that's growing fast. You will be a key player on our highly-rated ...

kirbyrisk

Customer Service Representative

Lafayette, IN

$15.50 - $21/hr

What You'll Do as a Customer Service Representative In this multi-faceted role, you'll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the ...

Eaton Plc

Customer Service Representative

Omaha, NE · On-site

$69K - $101K/yr

Represent CS in Tier meetings. * Lead CS tier meetings Qualifications: BASIC REQUIRED ... This means that Eaton will not support any CPT, OPT, or STM OPT plans, F-1 to H-1B, H1-B cap ...

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the ... Bereavement Pay * 7 Paid holidays * 1 Floating Holiday * Health, Dental, Vision Insurance * $25,000 ...

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Tier 1 Customer Service Representative information

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How much do tier 1 customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier 1 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Representative?

Tier 1 Customer Service Representatives are frontline support agents who handle basic customer inquiries, troubleshoot common issues, and provide information about products or services. They typically resolve straightforward problems and escalate more complex issues to higher support tiers. Their responsibilities include responding to phone calls, emails, or chats, ensuring customer satisfaction, and maintaining accurate records of interactions. Tier 1 representatives play a crucial role in representing a company's brand and delivering a positive customer experience.

What types of issues does a Tier 1 Customer Service Representative typically handle, and when are cases escalated to higher support levels?

As a Tier 1 Customer Service Representative, you'll primarily address basic customer inquiries, troubleshoot common problems, and provide information about products or services. Typical tasks include resolving account issues, answering frequently asked questions, and guiding users through standard procedures. If a customer presents a complex or technical issue beyond your scope, you’ll document the case and escalate it to Tier 2 or specialized support teams. This structure ensures customers receive timely assistance while allowing Tier 1 reps to focus on efficient, high-volume support.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Representative, and why are they important?

To thrive as a Tier 1 Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure effective support, customer satisfaction, and the smooth operation of service channels.

What is the difference between Tier 1 Customer Service Representative vs Customer Support Specialist?

AspectTier 1 Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical knowledge may be preferred
Work EnvironmentCall centers, retail, or online support platformsTechnical support centers, online chat, or email support
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, tech companies, and technical service providers

While both roles involve assisting customers, Tier 1 Customer Service Representatives handle general inquiries and basic issues, whereas Customer Support Specialists often address more technical or specialized problems. The roles may overlap in skills but differ in complexity and technical knowledge required.

What cities are hiring for Tier 1 Customer Service Representative jobs?

Cities with the most Tier 1 Customer Service Representative job openings:

What are popular job titles related to Tier 1 Customer Service Representative jobs?

For Tier 1 Customer Service Representative jobs, the most frequently searched job titles are:

Tier 1 Customer Service Representative jobs near you

Customer Service Representative (CSR 1)

Decatur, GA • On-site

Kinsmith Finance
See more jobs at Kinsmith Financeexternal

$1.3K/mo

Other

PTO

Re-posted 25 days ago

Job description

Description
Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, you'll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do
  • Greet and assist customers in person and by phone
  • Process loan applications and payments
  • Answer questions about accounts and loan options
  • Work with customers to find solutions if they become past due
  • Maintain accurate customer records
  • Work with your team to meet branch goals
What We're Looking For
  • Strong people and communication skills
  • Dependable and organized
  • Positive attitude and strong work ethic
  • Customer service or retail experience preferred
Why Work at Kinsmith
  • Monthly performance bonuses up to $1300
  • Paid training
  • Paid time off
  • Opportunities for promotion
Many of our managers started as Customer Service Representatives.
Qualified applicants should have:
  • Strong communication, organizational, and problem-solving skills.
  • Prior Finance, Retail, or Sales experience.
  • Ability to work beyond our standard weekday hours if necessary to meet business goals.
  • Basic Computer Proficiency
  • High school diploma or equivalent
  • Valid driver's license, reliable personal transportation

Apply