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Director Disney Customer Service Jobs (NOW HIRING)

The Walt Disney Company

Systems Architect

San Antonio, TX · On-site

$141K - $190K/yr

... ID: 10148926 Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a ... Experience with customer service, contact center technology, or customer engagement platforms.

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Director Disney Customer Service information

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How much do director disney customer service jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director disney customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Disney Customer Service vs Customer Service Manager?

AspectDirector Disney Customer ServiceCustomer Service Manager
Required CredentialsBachelor's degree; leadership experience; industry knowledgeBachelor's degree; customer service experience
Work EnvironmentStrategic planning, overseeing multiple teams, high-level decision makingManaging daily customer service operations, team supervision
Employer & Industry UsageDisney, entertainment, hospitalityVarious industries including retail, hospitality, entertainment
Common Search & Comparison IntentUnderstanding leadership roles in Disney customer serviceManaging customer service teams, operational roles

The main difference between a Director Disney Customer Service and a Customer Service Manager lies in their scope and responsibilities. The Director focuses on strategic leadership, overseeing multiple teams and setting long-term goals, while the Customer Service Manager handles daily operations and team management. Both roles require customer service experience, but the Director's role is more senior and strategic within Disney's organizational structure.

What are the key skills and qualifications needed to thrive as a director of Disney Customer Service?

To thrive as a Director of Disney Customer Service, you need extensive experience in customer service management, a bachelor's degree (often in business or related fields), and a proven record of leadership in high-volume environments. Familiarity with CRM systems, customer feedback analytics platforms, and operational management tools is typically required. Outstanding interpersonal skills, strategic thinking, and the ability to inspire teams are essential soft skills for this role. These abilities ensure exceptional guest experiences, operational efficiency, and alignment with Disney's renowned service standards.

What does a director of Disney Customer Service do?

A Director of Disney Customer Service oversees the customer service strategy and operations for Disney, ensuring that guests receive exceptional experiences across all touchpoints. This role involves leading teams, developing service standards, managing customer feedback, and implementing improvements to maintain Disney's reputation for outstanding service. The Director collaborates with other departments to resolve issues and drive continuous enhancements, reflecting Disney's core values of hospitality and magic. They also analyze customer data to identify trends and opportunities for further improvement.

Does Disney offer remote customer service jobs?

Disney Customer Service roles, including those at the director level, are typically based in physical locations such as Disney parks, offices, or call centers. However, some customer service positions may offer remote or hybrid work options depending on the role and current company policies. It is advisable to check Disney's official careers page for specific job listings and remote work availability.

How does the director of Disney Customer Service balance overseeing large teams while ensuring a consistent, high-quality guest experience?

As a Director of Disney Customer Service, you'll lead multiple teams and collaborate closely with cross-functional departments such as operations, guest relations, and training. The role involves setting strategic standards, mentoring managers, and frequently analyzing guest feedback to identify areas for improvement. One of the main challenges is maintaining the Disney standard of exceptional service across diverse locations and channels, often requiring proactive communication and swift problem-solving. Success in this position comes from fostering a positive team culture, empowering staff, and continuously innovating service processes to exceed guest expectations.

What cities are hiring for Director Disney Customer Service jobs?

Cities with the most Director Disney Customer Service job openings:

What are the most commonly searched types of Disney Customer Service jobs?

The most popular types of Disney Customer Service jobs are:

What states have the most Director Disney Customer Service jobs?

States with the most job openings for Director Disney Customer Service jobs include:

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Director Disney Customer Service jobs near you
Infographic showing various Director Disney Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Restaurant Manager - El Mercado (Quick Service), Disney's Coronado Springs Resort

Palmas Restaurant Group

Lake Buena Vista, FL • On-site

Full-time

Posted 5 days ago

Job description

About the Organization
Palmas Restaurant Group has been an Operating Participant with Walt Disney World since 1982. We operate a variety of food and beverage locations at Epcot Theme Park, Disney's Coronado Springs Resort, and Disney Springs. We offer a fun and fast-paced working environment, competitive pay rates, and many Disney perks. Our Company prides itself on creating unique, memorable dining experiences by providing our guests with world-class service, exceptional cuisine, and beautiful restaurant atmospheres.
EOE Statement
Palmas Restaurant group is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, marital status, religion, national origin, citizenship, disability, veteran status or any other legally protected category.
Description
Join Our Team!
Our company celebrates and embraces Mexican culture through our dining experiences.
We have a long-standing partnership with Walt Disney World and operate properties at Epcot, Coronado Springs, and Frontera Cocina at Disney Springs.
Be part of something special and enjoy of great benefits and exclusive Disney perks.
General Description
The Restaurant Manager is responsible for overseeing the daily operations of the restaurant. This individual will support, coach and direct the front-of-house restaurant team to ensure that each team member meets and exceeds standards and achieves daily goals.
The Restaurant Manager must consistently maintain the highest possible standards of guest service, food and beverage quality, safety, and financial responsibility. When standards are not met, this individual must be able to hold team members accountable and take action to correct the situation.
The Restaurant Manager must be able to effectively delegate responsibilities, maximize productivity, and build strong relationships with team members, vendors and guests. In addition, this individual must ensure compliance with all local, state, and federal food safety, occupational safety, and employment guidelines.
In order to be successful, a Restaurant Manager must possess a thorough knowledge of food and beverage, restaurant management, business leadership and food safety regulations.
Work Duties
  • Lead all daily front-of-house restaurant operations
  • Support, direct and coach the front-of-house restaurant team
  • Ensure a high level of guest satisfaction is achieved daily
  • Meet or exceed financial goals while achieving all F&B quality and customer satisfaction objectives
  • Ensure high standards of cleanliness and safety within the restaurant are met
  • Ensure high standards of customer service are met at all times
  • Ensure food safety regulations and procedures are followed at all times
  • Ensure all state and federal alcohol service guidelines are followed at all times
  • Respond to and resolve guest issues quickly and effectively
  • Interview, select, train and develop talented front-of-house team members
  • Provide training and continuous development to the front-of-house restaurant team
  • Ensure all front-of-house team members are scheduled appropriately to maximize efficiency
  • Coach and counsel front-of-house team members as necessary to ensure standards are met
  • Recognize team members for high achievement
  • Delegate responsibilities to team members as appropriate
  • Consistently communicate all necessary information to the restaurant team
  • Work closely with all other leaders and team members and display good teamwork
  • Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
  • All other tasks as assigned

NOTE: This Job Description is subject to change at any time
Position Requirements
Work Experience & Education Requirements
  • Minimum of three years of food & beverage experience
  • Minimum of one year of leadership experience; previous restaurant leadership experience preferred
  • Previous experience with high volume and/or upscale restaurants a plus
  • Minimum of a high school diploma or equivalent. Bachelor's degree strongly preferred
  • Must have or be able to obtain a Manager Food Safety certificate (ServSafe, FSP or equivalent)
  • Must have a stable work history demonstrating continuous growth and strong work ethic
  • Must have a past record of effectively developing and leading food and beverage teams
  • Must have a past record of strong customer satisfaction metrics
  • Must be able to demonstrate the ability to work under pressure and in stressful situations
  • Must have a past record of financial responsibility, including creating and working within budgets, maintaining food and labor costs, managing purchasing and inventory, and driving restaurant revenue
  • Must possess excellent written and verbal communication skills
  • Must be well versed in food safety regulations, HACCP principles, food allergens/dietary needs, and OSHA guidelines

Working Conditions & Physical Requirements
  • Must be able to perform all necessary job functions
  • Must be able to stand and be mobile for up to 4 consecutive hours
  • Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
  • Must be able to lift and carry equipment/food up to 50 pounds
  • Must be able to push and pull (carts, doors etc.)
  • Must be able to reach, bend, kneel, stoop and crouch
  • Must be able to perform repetitive tasks
  • Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
  • Must be able to work around foods containing various food allergens
  • Must be able to communicate and interact politely and effectively with guests of all types
  • Must be able to effectively satisfy guest demands
  • Must be able to work effectively in a fast-paced environment
  • Must be able to effectively communicate with, train, coach and lead other team members
  • Must be fluent in the English language
  • Must be available to work weekends and holidays
  • Must be able to arrive for all assigned shifts on-time
  • Must be able to comply company appearance guidelines

Position
Restaurant Manager
Division
Springs Food Service at WDW Coronado Springs Resort
Location
El Mercado Restaurant
This position is currently accepting applications.

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