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Disney Customer Service Jobs (NOW HIRING)

CEI

Client Delivery Partner - Disney

Orlando, FL

CEI.AI - AI Engineering, IT Solutions/Consulting, & Enterprise Technology Services Job Title ... Monitor delivery performance and customer satisfaction while proactively addressing risks ...

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Disney Customer Service information

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How much do disney customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for disney customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is Disney customer service work from home?

Disney customer service roles can be remote, especially for positions involving phone or online support. However, some roles may require in-office presence or specific training at a physical location. Availability of remote work depends on the specific position and company policies at the time of hiring.

How much does Disney customer service pay?

Disney customer service representatives typically earn an hourly wage ranging from $12 to $20, depending on experience and location. The role often involves providing support via phone, chat, or in person, with some positions offering additional benefits and flexible schedules.

What is a Disney Customer Service job?

A Disney Customer Service job involves assisting guests with inquiries, resolving issues, and ensuring a positive experience across various Disney services. Representatives may work in call centers, online support, or in-person at theme parks, hotels, and retail locations. Responsibilities include handling reservations, providing information about Disney products, and addressing guest concerns with professionalism and Disney’s signature hospitality. Strong communication skills, problem-solving abilities, and a passion for delivering magical guest experiences are essential.

What are some of the typical challenges Disney Customer Service representatives face, and how are they supported?

Disney Customer Service representatives often encounter a wide range of guest inquiries, including managing high guest volumes during peak times and resolving unexpected issues while maintaining Disney’s signature hospitality. Representatives are supported through thorough onboarding, ongoing training, and strong teamwork, ensuring they feel confident in delivering excellent service. Supervisors, team leads, and supportive colleagues provide guidance and resources to assist with challenging situations. Collaborative problem-solving is encouraged, and employees are empowered to make decisions that create positive experiences for guests.

What are the key skills and qualifications needed to thrive in the Disney Customer Service position, and why are they important?

To thrive as a Disney Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in hospitality or customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is valuable, as is knowledge of Disney-specific programs. Exceptional patience, a positive attitude, and attention to detail help individuals provide memorable guest experiences and resolve concerns effectively. These skills are essential to maintain Disney's high standards for guest satisfaction and create magical moments for visitors.

What cities are hiring for Disney Customer Service jobs? Cities with the most Disney Customer Service job openings:
What are the most commonly searched types of Disney Customer Service jobs? The most popular types of Disney Customer Service jobs are:
What states have the most Disney Customer Service jobs? States with the most job openings for Disney Customer Service jobs include:
What job categories do people searching Disney Customer Service jobs look for? The top searched job categories for Disney Customer Service jobs are:
Disney Customer Service jobs near you
Infographic showing various Disney Customer Service job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, and 47% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Japan Member Services Vacation Advisor

Aulani, A Disney Resort & Spa

Kapolei, HI • Remote

$30.50 - $41.23/hr

Full-time

Medical, Life, PTO

Posted 20 days ago

Job description

About the Role & Team:

Imagine spending your day helping families from Japan plan the trip of a lifetime at the happiest place on earth – Disney! Japanese-Speaking Vacation Advisors are the essential link between Disney Vacation Club Members and our unparalleled Parks and Resorts in the US, Asia, Europe, voyages on the Disney Cruise Line, and trips to far-flung destinations through Adventures by Disney. If you speak fluent Japanese and English, are comfortable working from home on a computer, and excel at connecting with people over the phone, this is the job for you.

This full-time position is located remotely on the island of Oahu. You will report to the Member Services Manager.

You Will:

  • Provide information (by phone or email) to Japanese-speaking Disney Vacation Club Members about various resorts, cruise ships, restaurants, and activities.
  • Assist Members in planning a customized trip that enhances their time and resources.
  • Keep accurate records by documenting interactions on the computer.
  • Offer expert advice on travel options and amenities available at Disney destinations.
  • Resolve Member concerns and provide solutions to ensure a magical experience.
  • Stay updated with the latest Disney news and offerings to provide current information to Members.
  • Collaborate with other departments to ensure seamless service and Member satisfaction.
  • Participate in continuous training and development programs to stay knowledgeable about Disney products and services.

You Will Have:

  • Native-level proficiency in Japanese and professional fluency in English (speaking, reading, and writing).
  • A high-speed internet connection and a private work environment at home located on the island of Oahu.
  • The ability to help Guests make the most of their vacation time and resources.
  • A knack for connecting with people on the phone and conveying warmth and enthusiasm over email.
  • Availability to work "Japan" hours, from 2 pm to 10 pm, Monday – Friday Hawaii time, with a flexible schedule including holidays.
  • Ability to occasionally work at Aulani resort to meet operational needs such as training.
  • Critical thinking skills.
  • Ability to make decisions independently in real-time.
  • Proficiency in Microsoft Office Suite.
  • Excellent typing skills.

Preferred Qualifications:

  • At least 1 year of experience in the hospitality industry.
  • Experience in a call center atmosphere.
  • Knowledge of Disney Vacation Club products and services.
  • Strong customer service skills with the ability to handle high-stress situations effectively.

Required Education:

  • High school degree or equivalent.

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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The pay rate for this remote role is $30.50 to $41.23 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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