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Discover Card Customer Service Jobs in Rochester, NY

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

... and customer service. This position acts as a resource for both internal and external customers ... Assists with coordinating Grievance and Appeals requests. * Assist with all Blue Card Claims ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

... and customer service. This position acts as a resource for both internal and external customers ... Assists with coordinating Grievance and Appeals requests. * Assist with all Blue Card Claims ...

Secor Lumber Co., Inc.

Cashier

Ontario, NY · On-site

$16 - $18.50/hr

Cashiers are an important part of providing an outstanding customer service experience consistent ... card, debit card, and house accounts. Provide accurate sales transactions to all customers.

Wegmans

Food Service Worker

Rochester, NY · On-site

$16.50 - $17/hr

... customer service, diverse product offerings, and commitment to employee development. Learn More * Culture and Values Discover the mission, values, and employee-first culture that make Wegmans a great ...

Wegmans

Food Service Worker

Rochester, NY · On-site

$16.50 - $17/hr

... customer service, diverse product offerings, and commitment to employee development. Learn More * Culture and Values Discover the mission, values, and employee-first culture that make Wegmans a great ...

Wegmans

Food Service Worker

Rochester, NY · On-site

$16.50 - $17/hr

... customer service, diverse product offerings, and commitment to employee development. Learn More * Culture and Values Discover the mission, values, and employee-first culture that make Wegmans a great ...

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Discover Card Customer Service information

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How much do discover card customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for discover card customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Discover Card Customer Service?

A Discover Card Customer Service job involves assisting customers with inquiries about their accounts, billing, payments, rewards, and card benefits. Representatives help resolve issues, process transactions, and provide information to ensure a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Discover's products and policies. Employees may work in a call center or remotely, handling phone, chat, or email interactions.

What are the typical responsibilities of a Discover Card Customer Service representative?

As a Discover Card Customer Service representative, your primary responsibilities include assisting cardmembers with account inquiries, resolving issues related to transactions or billing, and helping customers navigate various account services. You will handle inbound calls, address service or fraud concerns, update account information, and educate customers about available card benefits and features. Typically, you work as part of a team within a call center environment, collaborating with supervisors and specialists to resolve complex cases. This role requires strong multitasking skills and a commitment to providing a positive customer experience, often in a structured, goal-oriented setting.

What are the key skills and qualifications needed to thrive in the Discover Card Customer Service position, and why are they important?

To excel as a Discover Card Customer Service representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required, and some positions may prefer prior customer service experience. Patience, a positive attitude, and the ability to manage stressful situations help individuals stand out in this customer-focused role. These skills are crucial for providing exceptional support, resolving inquiries efficiently, and ensuring customer satisfaction in a fast-paced call center environment.

Does Discover Card Customer Service allow remote work?

Discover Card Customer Service roles often offer remote work options, especially for customer support positions, which may include remote training and flexible schedules. However, availability can vary by location and specific role requirements, so candidates should review the job listing for remote work policies.

How to get hired for remote Discover Card Customer Service?

To get hired for remote Discover Card Customer Service, candidates should have strong communication skills, basic computer proficiency, and previous customer service experience. Applying through the company's careers page and demonstrating familiarity with customer support tools like CRM software can improve chances. A high school diploma or equivalent is typically required, and flexible scheduling is often available for remote roles.

What are popular job titles related to Discover Card Customer Service jobs in Rochester, NY?

For Discover Card Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Discover Card Customer Service jobs in Rochester, NY look for?

The top searched job categories for Discover Card Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Discover Card Customer Service jobs?

Cities near Rochester, NY with the most Discover Card Customer Service job openings:

Discover Card Customer Service jobs near you
Infographic showing various Discover Card Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 12% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Digital Retail Customer Specialist

Volvo Cars Rochester

Rochester, NY • On-site

$50K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Are you ready to begin a career that rewards outstanding performance? That will take you as far as your drive and ambition wants to go? Do you want to work for an award-winning business that values exceptional customer service as well as high-employee satisfaction? Then don't look any further, because you've found just that with Garber Automotive Group.
Who are we?
We are a third-generation family-owned business with over 17 franchised dealer brands in 26 locations across six states and over 2,500 employees. Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News, and several of our Garber dealerships have earned the "Top 100 Dealers to Work For" distinction. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for talented individuals to add to our team. Currently, we are seeking a friendly, self-motivated candidate to fill the role of Digital Retail Customer Specialist, who are often the first contact for customers interested in purchasing a vehicle online. The qualified candidate will be expected to:
  • Establish contact with online shoppers utilizing phone, text and e-mail communication methods
  • Discover shopper's objectives, wants and needs through constructive qualifying engagement
  • Be a value-added resource to the customer by providing them with vehicle and pricing information, support and alternative suggestions that meet their needs.
  • Schedule appointments for the customer to visit the showroom to experience the vehicle in person and to finalize the purchase
  • Build vehicle value by demonstrating to the customer expert level knowledge of differentiating features and benefits for each model in the lineup.
  • Close sales and work with the Finance Manager to provide a world class vehicle delivery
  • Follow up with the customer periodically after the sale to ensure their complete satisfaction and to network for additional sales opportunities.
Benefits
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
  • Competitive pay
  • Outstanding medical, dental, and vision plans, as well as life insurance
  • 401K with company match
  • Employee discounts on all vehicles and services
Job Requirements
  • Minimum high school diploma or GED equivalent required
  • 2-5 years sales and customer service experience preferred but not required
  • Automotive sales background a plus
  • Excellent customer service, organizational, and negotiation skills
  • Self-motivated, goal-oriented, and enthusiastic presence in a team environment
  • Strong written and communication skills
  • Valid driver's license required as well as clean driving record
  • Professional appearance and work ethic
Pay Range & Compensation Details
Pay is from $50,000 - $120,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
If this sounds like an opportunity for you, click Apply now to fill out our user-friendly online job application!

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