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Discover Card Customer Service Jobs in Rochester, NY

Riverside Payments

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Customer Service Sales Associate

Rochester, NY · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

TJX Companies

70230-Customer Experience Coor

Newark, NY · On-site

$16 - $16.50/hr

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Next Stop Travels

Travel Customer Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways. As a remote company, we value flexibility, creativity, and a passion ...

Sports Illustrated Collect

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On Air Salesperson (Card Breaking / Live e-Commerce)

Rochester, NY · On-site

$40K - $300K/yr

As a charismatic entertainer, you'll lead sports card breaks--opening product live on camera ... Prior experience in sports casting, live-streaming or customer service is a plus. * Broadcasting or ...

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All JobsDiscover Card Customer Service JobsDiscover Card Customer Service Jobs in Rochester, NY

Discover Card Customer Service information

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How much do discover card customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for discover card customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Discover Card Customer Service?

A Discover Card Customer Service job involves assisting customers with inquiries about their accounts, billing, payments, rewards, and card benefits. Representatives help resolve issues, process transactions, and provide information to ensure a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Discover's products and policies. Employees may work in a call center or remotely, handling phone, chat, or email interactions.

What are the typical responsibilities of a Discover Card Customer Service representative?

As a Discover Card Customer Service representative, your primary responsibilities include assisting cardmembers with account inquiries, resolving issues related to transactions or billing, and helping customers navigate various account services. You will handle inbound calls, address service or fraud concerns, update account information, and educate customers about available card benefits and features. Typically, you work as part of a team within a call center environment, collaborating with supervisors and specialists to resolve complex cases. This role requires strong multitasking skills and a commitment to providing a positive customer experience, often in a structured, goal-oriented setting.

What are the key skills and qualifications needed to thrive in the Discover Card Customer Service position, and why are they important?

To excel as a Discover Card Customer Service representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required, and some positions may prefer prior customer service experience. Patience, a positive attitude, and the ability to manage stressful situations help individuals stand out in this customer-focused role. These skills are crucial for providing exceptional support, resolving inquiries efficiently, and ensuring customer satisfaction in a fast-paced call center environment.

Does Discover Card Customer Service allow remote work?

Discover Card Customer Service roles often offer remote work options, especially for customer support positions, which may include remote training and flexible schedules. However, availability can vary by location and specific role requirements, so candidates should review the job listing for remote work policies.

How to get hired for remote Discover Card Customer Service?

To get hired for remote Discover Card Customer Service, candidates should have strong communication skills, basic computer proficiency, and previous customer service experience. Applying through the company's careers page and demonstrating familiarity with customer support tools like CRM software can improve chances. A high school diploma or equivalent is typically required, and flexible scheduling is often available for remote roles.

What are popular job titles related to Discover Card Customer Service jobs in Rochester, NY?

For Discover Card Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Discover Card Customer Service jobs in Rochester, NY look for?

The top searched job categories for Discover Card Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Discover Card Customer Service jobs?

Cities near Rochester, NY with the most Discover Card Customer Service job openings:

Discover Card Customer Service jobs near you
Infographic showing various Discover Card Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 12% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Vision Kia-Customer Service Representative

Vision Automotive Group

East Rochester, NY • On-site

$17 - $18/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Our assets are our people, reputation and capital: We make a concerted effort to identify and recruit the very best person for each job. We hire our people one by one. In a service business, we know that without the best people we cannot be the best dealership group. We want to be big enough to handle any request from our customers effectively while being small enough to maintain the personal attention, loyalty, camaraderie, and morale among our employees that we all treasure and that contributes greatly to our success.


Responsibilities:

  • Cashier Parts, Service, and Sales customers
  • Accurately maintaining and balancing a cash drawer and accounting of days “Cash Sales”.
  • Handling change, Petty Cash, and other cash transactions.
  • Running credit card transactions accurately.
  • Receipting credit cards, cash, and checks into CDK.
  • Receipting Warranty Payments.
  • Answer incoming calls and provide information/transfer calls to appropriate departments.
  • Accurately and Timely Stocking in Factory Vehicles - Creating key tags, window tags, and folders for Service and Sales.
  • Enter Factory Vehicles into the NYS VERIFI System.
  • Maintaining Gas Receipts.
  • Service Repair Order Filing.
  • Ordering Supplies.
  • Maintaining a clean and stocked Customer lounge.
  • Maintaining a friendly demeanor under pressure with All customers and Staff.
  • Assisting Dealership Administrator/Title Clerk with any duties throughout the day.

Qualifications:

  • Prior accounting experience (preferred)
  • CDK experience (preferred)
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to accurately process and manage large amounts of data
  • Self-motivated enthusiastic/career-oriented presence in a team environment

We Offer:

  • Competitive hourly pay based on experience
  • Medical, Dental and Vision and 401(k)
  • Opportunity to grow within organization
  • Equal Opportunity Employer


Schedule: Part-Time 3pm-7pm, Saturdays 8am-5pm

Pay: $17.00-$18.00 per hour


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