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Disability Director information

What does a Disability Director do?

A Disability Director oversees programs and services designed to support individuals with disabilities, ensuring compliance with legal requirements and promoting accessibility and inclusion. They manage staff, develop policies, and collaborate with various departments or community organizations to improve resources for people with disabilities. Their responsibilities often include training, advocacy, and continuous evaluation of disability-related initiatives within their organization.

What are the key skills and qualifications needed to thrive as a Disability Director, and why are they important?

To thrive as a Disability Director, you need in-depth knowledge of disability law, program management, and accessibility standards, often supported by a degree in social work, public administration, or a related field. Familiarity with assistive technology, case management software, and compliance systems like ADA guidelines is crucial. Exceptional leadership, advocacy, and interpersonal skills help foster inclusive environments and effective team management. These skills ensure organizations meet legal requirements, support individuals with disabilities effectively, and promote a culture of inclusion.

How does a Disability Director collaborate with other departments to promote accessibility and inclusion within an organization?

A Disability Director frequently partners with HR, facilities, IT, and leadership teams to ensure that accessibility and inclusion are integrated into all aspects of the organization. This collaboration involves developing and implementing policies, providing training on disability awareness, and coordinating accommodations for employees or clients with disabilities. The Disability Director also leads cross-functional committees or task forces to address barriers and advocates for resources to support inclusive initiatives. By fostering open communication and ongoing education, they help build a more accessible and supportive work environment for everyone.
What are the most commonly searched types of Disability jobs in Florida? The most popular types of Disability jobs in Florida are:
What are popular job titles related to Disability Director jobs in Florida? For Disability Director jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Disability Director jobs in Florida look for? The top searched job categories for Disability Director jobs in Florida are:
What cities in Florida are hiring for Disability Director jobs? Cities in Florida with the most Disability Director job openings:
Disability Director jobs near you
Infographic showing various Disability Director job openings in Florida as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution.
Leave of Absence & Disability Specialist (ADA/FMLA)

Leave of Absence & Disability Specialist (ADA/FMLA)

Lifeworks

Miami, FL • Remote

Full-time

Posted 26 days ago

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Leave of Absence & Disability Specialist (ADA/FMLA)
Position Summary
The Leave of Absence & Disability Specialist is responsible for administering and facilitating the Americans with Disabilities Act (ADA) interactive process and advising clients on appropriate reasonable accommodations.
This role also manages FMLA, state and company leaves, military leaves, and short-term disability (STD) claims, ensuring full compliance with applicable legislation and internal policies. The Specialist acts as a key advisor to clients, employees, and HR partners, providing expert guidance and driving effective return-to-work (RTW) outcomes.

Key Responsibilities

  • Manage all ADA accommodation cases, guiding clients through the interactive process and recommending practical, compliant solutions for reasonable accommodations
  • Administer and process FMLA, federal, state, military, company-specific leave programs, and STD claims
  • Manage Department of Labor (DOL)-related claims, including recertifications and second/third medical opinion processes
  • Conduct comprehensive case assessments, engaging employees, managers, and HR partners to:
    • Explain leave processes and employee responsibilities
    • Gather relevant medical and situational information
  • Develop a clear understanding of each case, including factors that support or hinder a successful return-to-work outcome
  • Review medical certifications and supporting documentation to ensure determinations align with regulatory requirements and compliance timelines
  • Collaborate with internal TELUS Health resources (e.g., nurse consultants, health professionals, supervisors) to support decision-making on claims
  • Communicate with STD claimants regarding:
    • Documentation requirements
    • Claim status (approvals, denials, consultations)
    • Timelines and next steps
  • Establish return-to-work (RTW) goals with employees and employers, actively supporting and facilitating RTW planning
  • Proactively communicate with client stakeholders on case developments that may impact the workplace or RTW planning
  • Follow all established Standard Operating Procedures (SOPs) and internal protocols
  • Participate in team meetings, case reviews, and ongoing training within the Disability Management function
  • Support additional projects and initiatives as assigned

Qualifications & Experience

  • Minimum 5 years of experience in U.S. leave and disability case management, with strong knowledge of federal and state regulations
  • At least 3 years of direct ADA case management experience
  • Associate's Degree required
  • Strong interpersonal, communication, and client advisory skills
  • Advanced case assessment and problem-solving capabilities
  • Ability to manage multiple cases in a fast-paced, fully digital, paperless environment
  • Proficiency with case management systems and standard office technologies

Preferred / Asset Qualifications

  • Professional certification or designation in disability management, occupational health, or a related health field
  • Additional coursework or training in:
    • Occupational Health & Rehabilitation
    • Disability-related legislation
    • Human Resources or Disability Insurance
    • Mediation or workplace mental health
  • Bilingual (English/Spanish)

Why TELUS Health

At TELUS Health, we are committed to improving health and well-being outcomes for individuals, workplaces, and communities. When you join our team, you become part of a purpose-driven organization that values innovation, collaboration, and meaningful impact.

We offer:

  • A mission-driven culture focused on improving lives through better health outcomes
  • Opportunities to work with industry-leading professionals in disability and absence management
  • A collaborative and supportive environment that values your expertise and growth
  • Ongoing learning and development opportunities to advance your career
  • The chance to make a real difference by supporting employees and organizations through critical life and health events

    #LI-JG1

    #LI-REMOTE

    #HiringNow

    #LifeAtTELUSHealth

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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