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Director Workforce Management Jobs in Riverside, CA

ES Management Group Inc

Regional Manager

Ontario, CA · On-site

$100 - $125/hr

Lead full-cycle recruitment efforts for internal employees, skilled associates, and direct-hire ... workforce management. * Communicate company initiatives, policy updates, and performance ...

ES Management Group Inc.

Regional Manager

Ontario, CA · On-site

... and direct-hire placements. • Oversee operations across multiple branch locations within an ... workforce management. • Communicate company initiatives, policy updates, and performance ...

Restaurant365

Customer Architect

Irvine, CA · On-site

$125 - $150/hr

... workforce management, payroll, scheduling, operations, and business intelligence--empowering ... teams without direct authority. * Excellent communication skills with the ability to explain ...

Socket.dev

Customer Architect

Irvine, CA · On-site

$125 - $150/hr

... workforce management, payroll, scheduling, operations, and business intelligence--empowering ... teams without direct authority. * Excellent communication skills with the ability to explain ...

Accurate Personnel

Account Executive

Ontario, CA · On-site

$75K - $850K/yr

Serve as a resource for labor/workforce management solutions. * Work with Operations staff to ... staffing and direct hire recruiting services. * Able to travel within assigned market(s)

Accurate Personnel

Account Executive

Ontario, CA · On-site

$75K - $85K/yr

Serve as a resource for labor/workforce management solutions. * Work with Operations staff to ... staffing and direct hire recruiting services. * Able to travel within assigned market(s)

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All JobsWorkforce Management JobsDirector Workforce Management JobsDirector Workforce Management Jobs in Riverside, CA

Director Workforce Management information

See Riverside, CA salary details

$34.9K

$122.6K

$204K

How much do director workforce management jobs pay per year?

As of Sep 8, 2026, the average yearly pay for director workforce management in Riverside, CA is $122,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $163,800.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What job categories do people searching Director Workforce Management jobs in Riverside, CA look for?

The top searched job categories for Director Workforce Management jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Director Workforce Management jobs?

Cities near Riverside, CA with the most Director Workforce Management job openings:

Director Workforce Management jobs near you

Real Time Analyst (WFM)

Rapid Response Monitoring

Corona, CA • On-site

Full-time

Re-posted 17 days ago

Rapid Response Monitoring rating

8.3

Company rating: 8.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 119 rated security

Job description

Job Summary:
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize operations and improve service levels through effective decision-making and collaboration with management.
Responsibilities:
• Closely monitor all Operational alarm and call traffic, advising potential changes to queues and skillsets that will improve coverage and positively impact overall service levels. Maintaining situational awareness and adaptability is key.
• Work closely with Operations supervisors and managers during shift to ensure communication of necessary changes impacting specialist and other areas of business.
• Manage the fluctuation of staffing shrinkage throughout the shift to ensure stable coverage in all areas of operations.
• Closely monitor, log and communicate any service levels at risk or not meeting requirements.
• Closely monitor volume of alarms and calls ensuring max delays remain within acceptable range to ensure business success.
• Take ownership of shift results and their impact on the business while keeping the employees and company’s best interest.
• Analyze and compare forecasted to actual daily data to identify disparities for the purpose of identifying possible issues and developing improvement for future forecast.
• Identify patterns and isolate alarm traffic generated by unforeseen circumstances.
• Use online weather resources to track adverse weather events that could impact alarm and call volume.
• Consult with Operations and Workforce Management to develop solutions to business challenges that impact overall customer service and service levels.
Qualifications:
Required:
• Bachelor or associate degree in Statistical Analysis, Communications, and/or Management-or a combination of coursework and experience.
• 1+ years of Workforce Management or Data Analyst experience.
• Previous experience with Aspect/Alvaria WFM Suite of products and services.
• Ability to be licensed in all required areas and obtain Department of Defense security clearance.
Company:
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms. Founded in 1992, the company is headquartered in Syracuse, USA, with a team of 501-1000 employees. The company is currently Late Stage.

What Rapid Response Monitoring employees say

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