Director Workers Compensation Claims Manager Jobs

Coke Florida is searching for a Workers’ Compensation Claims Manager to work out of our Tampa HQ office.

What you'll do:

Coca-Cola Beverages Florida is seeking an experienced Workers’ Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team. This role is intended for a seasoned workers’ compensation professional who can independently manage complex and high-exposure claims, exercise sound judgment within delegated authority, and proactively drive outcomes aligned with Coke Florida’s operational, financial, and employee-focused objectives. 

Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager is accountable for end-to-end oversight of Coke Florida’s Workers’ Compensation claims program. The role operates with a high degree of autonomy and is expected to make timely, well-reasoned decisions while coordinating with internal partners, third-party administrators, medical providers, defense counsel, and leadership. 

Roles and Responsibilities:

• Owns the management of Workers’ Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement 

• Exercises independent judgment and decision-making authority on claims within the established Chart of Authority; escalates appropriately when warranted 

• Serves as the primary internal subject matter expert for Workers’ Compensation claims and related regulatory requirements 

• Directs and oversees Third Party Administrators, nurse case managers, medical providers, and defense counsel to ensure effective, compliant, and cost-efficient claim handling while allowing the appropriated claim adjudication processes

• Conducts regular audits of Workers’ Compensation claim files, including compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance 

• Actively manages claim diaries and documentation within the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance 

• Leads oversight and administration of the Return-to-Work (RTW) program in partnership with HR, Safety, and Operations 

• Partners with internal managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning 

• Provides technical direction and authority on complex, litigated, or high-exposure Workers’ Compensation claims 

• Prepares, analyzes, and presents Workers’ Compensation reports, loss trends, and performance metrics for leadership and business units 

• Identifies trends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost of Workers’ Compensation 

• Develops, tracks, and reports key performance indicators to evaluate claim outcomes, TPA performance, RTW effectiveness, and overall program results 

• Works closely with internal stakeholders including Operations, Human Resources, Legal, Safety, and the broader Enterprise Risk Management team to ensure aligned decision-making, consistent claim strategy, and proactive injury prevention and risk mitigation efforts 

Skills and Education Required:

• Bachelor’s degree and/or equivalent combination of education and significant relevant experience 

• Minimum of 5 years of progressive Workers’ Compensation claims management experience, preferably in a large, self-insured or complex operational environment 

• Comprehensive knowledge of Workers’ Compensation statutes, claims administration, medical management, and litigation processes 

• Demonstrated ability to independently manage complex, litigated, and high-exposure Workers’ Compensation claims 

• Travel based on business needs

Additional skills that will strengthen your candidacy:

• Proven ability to operate independently while collaborating effectively within a small, high-performing team 
• Strong understanding of Workers’ Compensation legal and regulatory requirements
• Experience managing a workers' compensation program for a private employer  
• Excellent analytical, negotiation, and problem-solving skills 
• Strong communication skills with the ability to influence internal and external stakeholders 
• High attention to detail with consistent follow-through 
• Ability to organize, document, and control both digital and physical claim records 
• Customer-focused mindset balanced with cost control and risk discipline