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Director Workers Compensation Claims Manager Jobs

Ccfs

Risk Claims Manager

Phoenix, AZ · Remote

$85K - $95K/yr

JOB SUMMARY The Risk Claims Manager directly manages the company's auto liability and workers' compensation claims. This is an individual-contributor role with no direct reports - the Risk Claims ...

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Director Workers Compensation Claims Manager information

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$83.5K

$126.9K

$178K

How much do director workers compensation claims manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director workers compensation claims manager in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Workers Compensation Claims Manager vs Workers Compensation Claims Supervisor?

AspectDirector Workers Compensation Claims ManagerWorkers Compensation Claims Supervisor
ResponsibilitiesOversees entire claims department, develops strategies, manages senior staffSupervises claims adjusters, handles day-to-day claims processing
CredentialsTypically requires a bachelor’s degree, extensive claims experience, and industry certificationsRequires claims experience, often with a relevant certification, but less strategic focus
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, direct interaction with claims staff
Industry UsageCommon in large organizations and insurance companiesFound in various insurance and corporate claims departments

The main difference is that the Director Workers Compensation Claims Manager focuses on strategic oversight and department leadership, while the Workers Compensation Claims Supervisor manages daily claims operations and staff. Both roles require industry experience, but the director position involves higher-level decision-making and planning.

What are some common challenges faced by a director workers compensation claims manager, and how can they be addressed?

A Director Workers Compensation Claims Manager often faces challenges such as managing high caseloads, ensuring regulatory compliance across multiple jurisdictions, and balancing cost control with quality care for claimants. Addressing these challenges requires strong leadership skills, the ability to implement effective workflow processes, and ongoing training for staff on legal and industry updates. Building collaborative relationships with internal departments, legal counsel, and external vendors also helps streamline claim resolution and improve overall outcomes.

What are the key skills and qualifications needed to thrive as a director workers compensation claims manager?

To thrive as a Director Workers Compensation Claims Manager, you need in-depth knowledge of workers' compensation laws, claims management processes, and typically a bachelor's degree in business, insurance, or a related field. Experience with claims management software, risk assessment tools, and relevant certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter) are commonly required. Leadership, strategic problem-solving, and strong interpersonal skills help in managing teams and navigating complex stakeholder relationships. These skills ensure efficient claims resolution, regulatory compliance, and the effective leadership of claims operations.

What does a director workers compensation claims manager do?

A Director Workers Compensation Claims Manager oversees the management and administration of workers' compensation claims within an organization or insurance company. They are responsible for ensuring claims are processed efficiently, fairly, and in compliance with state and federal regulations. This role includes supervising claims staff, developing claims policies, analyzing loss trends, and implementing strategies to reduce claim costs. The director also collaborates with legal teams, medical professionals, and external vendors to ensure proper handling of complex or high-value claims.
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What cities are hiring for Director Workers Compensation Claims Manager jobs? Cities with the most Director Workers Compensation Claims Manager job openings:
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Director Workers Compensation Claims Manager jobs near you
Infographic showing various Director Workers Compensation Claims Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $126,879 per year, or $61 per hour.

Workers' Compensation Claims Manager

Coca-Cola Beverages Florida

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are:
  • Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
  • Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
  • In 2026, for the 5th year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.
What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:
  • Total Wellness Programs including health, dental and vision plans
  • 401K program with healthy company match
  • Supplemental Life Insurance
  • Three weeks of vacation pay, and 10 company paid holidays*
  • Tuition reimbursement
  • Employee Assistance Programs (EAP)
  • Competitive compensation

Coke Florida is searching for a Workers' Compensation Claims Manager to work out of our Tampa HQ office.
What you'll do:
Coca-Cola Beverages Florida is seeking an experienced Workers' Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team. This role is intended for a seasoned workers' compensation professional who can independently manage complex and high-exposure claims, exercise sound judgment within delegated authority, and proactively drive outcomes aligned with Coke Florida's operational, financial, and employee-focused objectives.
Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager is accountable for end-to-end oversight of Coke Florida's Workers' Compensation claims program. The role operates with a high degree of autonomy and is expected to make timely, well-reasoned decisions while coordinating with internal partners, third-party administrators, medical providers, defense counsel, and leadership.
Roles and Responsibilities:
  • Owns the management of Workers' Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement
  • Exercises independent judgment and decision-making authority on claims within the established Chart of Authority; escalates appropriately when warranted
  • Serves as the primary internal subject matter expert for Workers' Compensation claims and related regulatory requirements
  • Directs and oversees Third Party Administrators, nurse case managers, medical providers, and defense counsel to ensure effective, compliant, and cost-efficient claim handling while allowing the appropriated claim adjudication processes
  • Conducts regular audits of Workers' Compensation claim files, including compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance
  • Actively manages claim diaries and documentation within the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance
  • Leads oversight and administration of the Return-to-Work (RTW) program in partnership with HR, Safety, and Operations
  • Partners with internal managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning
  • Provides technical direction and authority on complex, litigated, or high-exposure Workers' Compensation claims
  • Prepares, analyzes, and presents Workers' Compensation reports, loss trends, and performance metrics for leadership and business units
  • Identifies trends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost of Workers' Compensation
  • Develops, tracks, and reports key performance indicators to evaluate claim outcomes, TPA performance, RTW effectiveness, and overall program results
  • Works closely with internal stakeholders including Operations, Human Resources, Legal, Safety, and the broader Enterprise Risk Management team to ensure aligned decision-making, consistent claim strategy, and proactive injury prevention and risk mitigation efforts

Skills and Education Required:
  • Bachelor's degree and/or equivalent combination of education and significant relevant experience
  • Minimum of 5 years of progressive Workers' Compensation claims management experience, preferably in a large, self-insured or complex operational environment
  • Comprehensive knowledge of Workers' Compensation statutes, claims administration, medical management, and litigation processes
  • Demonstrated ability to independently manage complex, litigated, and high-exposure Workers' Compensation claims
  • Travel based on business needs

Additional skills that will strengthen your candidacy:
  • Proven ability to operate independently while collaborating effectively within a small, high-performing team
  • Strong understanding of Workers' Compensation legal and regulatory requirements
  • Experience managing a workers' compensation program for a private employer
  • Excellent analytical, negotiation, and problem-solving skills
  • Strong communication skills with the ability to influence internal and external stakeholders
  • High attention to detail with consistent follow-through
  • Ability to organize, document, and control both digital and physical claim records
  • Customer-focused mindset balanced with cost control and risk discipline

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.
Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.
Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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