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Director Service Delivery Manager Jobs in Ohio (NOW HIRING)

BCIC Swiss

$70.50 - $94.01/hr

Manage end-to-end service delivery operations for clients. * Ensure services are delivered according to SLA (Service Level Agreement). * Coordinate with technical teams, clients, and vendors.

MEDIA BROADCAST GmbH

$74.22 - $102.76/hr

Wir suchen zum nächstmöglichen Zeitpunkt einen Service Delivery Manager (m/w/d) zur Verstärkung unseres Teams. Deine Aufgaben * Verantwortlicher Kundenansprechpartner auf betrieblicher Ebene

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures ...

Sopra Steria USA

$81 - $127/hr

Zur Unterstützung unseres Teams suchen wir erfahrende IT Service Delivery Manager: * Im Bereich ... SpenditCard: Monatlich stehen dir zusätzlich zum Gehalt 50 Euro steuerfreies Guthaben zur ...

q.beyond AG

$103.63 - $126.65/hr

Manage the delivery of our services for one or more key business customers. * Support customers throughout the onboarding process and guide them in successfully using our services. * Build and ...

Thinx

$92.55 - $115.69/hr

Prüfung technischer Ergebnisse, Berichte und Delivery * Übersetzung und Anpassung technischer ... B1) * Mindestens 5 Jahre Erfahrung im Bereich IT Service Management, Cyber Security und ...

Bank AG

$85.60 - $125.54/hr

Abgeschlossenes Studium in Informatik, Betriebswirtschaft oder einem verwandten Bereich * Mindestens 3 Jahre Erfahrung als Service Delivery Manager (idealerweise im Bereich Applikationsmanagement) in ...

Northern Base

Delivery Manager

Columbus, OH · On-site

Build strong relationships with Directors, Business Heads, and Account Stakeholders * Own overall ... Represent TCS as the face of delivery at onsite _____ 2. End-to-End Service Ownership (Across ...

Air Liquide

Product Delivery Manager

Independence, OH · On-site

This role is reporting to the product line director and part of the management team of the product ... The Service Delivery Manager is accountable for day to day product operations and performance.

Northstar Cafe

Delivery Service

West Chester, OH · On-site

Serve guests and deliver in a timely manner and with genuine enthusiasm, following our best known methods * Assist in keeping our restaurant sparkling clean and safe * Help out the in-store team with ...

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Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Ohio?

The most popular types of Service Delivery Manager jobs in Ohio are:

What are popular job titles related to Director Service Delivery Manager jobs in Ohio?

For Director Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Director Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Director Service Delivery Manager jobs?

Cities in Ohio with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you

Service Delivery Manager

BCIC Swiss

On-site

$70.50 - $94.01/hr

Other

Posted 12 days ago

Job description

Description

BCIC Swiss | Best Connect International Company is looking for a Full-Time, On-site "Service Delivery Manager" in Germany.

Responsibilities
  • Manage end-to-end service delivery operations for clients.
  • Ensure services are delivered according to SLA (Service Level Agreement).
  • Coordinate with technical teams, clients, and vendors.
  • Monitor project progress and resolve service-related issues.
  • Maintain strong client relationships and ensure customer satisfaction.
  • Prepare service reports, performance reports, and documentation.
  • Handle incident management and escalation processes.
  • Improve service quality and operational efficiency.
  • Support team management, task allocation, and performance monitoring.
  • Ensure timely delivery of IT support and infrastructure services.
Requirements
  • Valid work permit for Germany (mandatory)
  • Several years of experience in a similar IT Support role
  • Strong communication and documentation skills
  • Local language(German) & English B2 level needed
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