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Service Delivery Manager Contract Jobs in Ohio (NOW HIRING)

BCIC Swiss

$70.50 - $94.01/hr

Manage end-to-end service delivery operations for clients. * Ensure services are delivered according to SLA (Service Level Agreement). * Coordinate with technical teams, clients, and vendors.

MEDIA BROADCAST GmbH

$74.22 - $102.76/hr

Wir suchen zum nächstmöglichen Zeitpunkt einen Service Delivery Manager (m/w/d) zur Verstärkung unseres Teams. Deine Aufgaben * Verantwortlicher Kundenansprechpartner auf betrieblicher Ebene

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures ...

Sopra Steria USA

$81 - $127/hr

Zur Unterstützung unseres Teams suchen wir erfahrende IT Service Delivery Manager: * Im Bereich Digital Platform Services verantwortest du die Sicherstellung der Serviceleistungen gegenüber unseren ...

q.beyond AG

$103.63 - $126.65/hr

Manage the delivery of our services for one or more key business customers. * Support customers throughout the onboarding process and guide them in successfully using our services. * Build and ...

Thinx

$92.55 - $115.69/hr

Prüfung technischer Ergebnisse, Berichte und Delivery * Übersetzung und Anpassung technischer ... B1) * Mindestens 5 Jahre Erfahrung im Bereich IT Service Management, Cyber Security und ...

Bank AG

$85.60 - $125.54/hr

Abgeschlossenes Studium in Informatik, Betriebswirtschaft oder einem verwandten Bereich * Mindestens 3 Jahre Erfahrung als Service Delivery Manager (idealerweise im Bereich Applikationsmanagement) in ...

Staffingine LLC

Oracle Delivery Manager

Hilliard, OH · On-site

$85/hr

Contract * Delivery Manager to Own delivery for multiple projects * Oversee Application Management Services including L1L2L3 support incidentproblemchange management change requests with proper ...

Northern Base

Delivery Manager

Columbus, OH · On-site

Represent TCS as the face of delivery at onsite _____ 2. End-to-End Service Ownership (Across ... Support contract renewals, pricing, and commercial discussions _____ 6. Risk & Escalation ...

Jj

Senior Manager, Contract Management

Cincinnati, OH · Hybrid

... Senior Manager - Contract Management to join our MedTech Contract Strategy & Execution (CS&E ... Our Surgery team will give you the chance to deliver surgical technologies and solutions to ...

New

Jj

Senior Manager, Contract Management

Cincinnati, OH · Hybrid

... Senior Manager - Contract Management to join our MedTech Contract Strategy & Execution (CS&E ... Our Surgery team will give you the chance to deliver surgical technologies and solutions to ...

New

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All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Ohio

Service Delivery Manager Contract information

See Ohio salary details

$27.6K

$89.3K

$152.6K

How much do service delivery manager contract jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service delivery manager contract in Ohio is $89,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,700.00 per year, depending on experience, location, and employer.

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.

What are the most commonly searched types of Service Delivery Manager jobs in Ohio?

The most popular types of Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Delivery Manager Contract jobs?

Cities in Ohio with the most Service Delivery Manager Contract job openings:

Service Delivery Manager Contract jobs near you

Service Delivery Manager

On-site

BCIC Swiss
See more jobs at BCIC Swissexternal

$70.50 - $94.01/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

BCIC Swiss | Best Connect International Company is looking for a Full-Time, On-site "Service Delivery Manager" in Germany.

Responsibilities
  • Manage end-to-end service delivery operations for clients.
  • Ensure services are delivered according to SLA (Service Level Agreement).
  • Coordinate with technical teams, clients, and vendors.
  • Monitor project progress and resolve service-related issues.
  • Maintain strong client relationships and ensure customer satisfaction.
  • Prepare service reports, performance reports, and documentation.
  • Handle incident management and escalation processes.
  • Improve service quality and operational efficiency.
  • Support team management, task allocation, and performance monitoring.
  • Ensure timely delivery of IT support and infrastructure services.
Requirements
  • Valid work permit for Germany (mandatory)
  • Several years of experience in a similar IT Support role
  • Strong communication and documentation skills
  • Local language(German) & English B2 level needed
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