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Director Revenue Cycle Operations Jobs in Indiana

Jobtailor

Director Revenue Recovery

Merrillville, IN · On-site

$140 - $210/hr

As a leader in the Customer Operations organization, the Director will establish policies, governance, analytics, and operational processes that maximize recovery of lost revenue, reduce bad debt ...

Deaconess

Billing Relations Lead

Newburgh, IN · On-site

$19.14 - $26.79/hr

... revenue cycle operations. What You'll Do: * Ensure certification and precertification requirements are completed for scheduled outpatient procedures to prevent reimbursement issues and patient ...

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Director Revenue Cycle Operations information

What does a director revenue cycle operations do?

A Director of Revenue Cycle Operations is responsible for overseeing and managing all aspects of the revenue cycle within a healthcare organization. This includes supervising billing, coding, collections, and patient financial services to ensure timely and accurate reimbursement for services rendered. They develop and implement policies, optimize workflows, ensure compliance with regulations, and lead teams to improve financial performance. Their role is crucial in maintaining the financial health of the organization by minimizing denials, reducing accounts receivable days, and enhancing patient satisfaction.

What are the key skills and qualifications needed to thrive as a director revenue cycle operations?

To thrive as a Director of Revenue Cycle Operations, you need deep expertise in healthcare revenue cycle management, financial analysis, and compliance, typically supported by a bachelor’s or master’s degree in business, finance, or healthcare administration. Familiarity with revenue cycle management software (such as Epic or Cerner), coding systems (ICD-10, CPT), and certifications like CRCR (Certified Revenue Cycle Representative) are highly valuable. Strong leadership, problem-solving, and communication skills help drive team performance and foster collaboration across departments. These competencies are crucial for optimizing revenue, ensuring regulatory compliance, and enhancing the financial health of the organization.

What is the difference between Director Revenue Cycle Operations vs Revenue Cycle Manager?

AspectDirector Revenue Cycle OperationsRevenue Cycle Manager
ResponsibilitiesOversees entire revenue cycle, develops strategies, manages teams, ensures complianceManages daily revenue cycle activities, supervises staff, implements policies
CredentialsBachelor's degree, experience in revenue cycle, leadership skillsBachelor's degree, experience in revenue cycle, operational knowledge
Work EnvironmentStrategic planning, cross-department collaboration, executive interactionsOperational focus, team supervision, process improvement

The main difference between a Director Revenue Cycle Operations and a Revenue Cycle Manager lies in scope and strategic involvement. The director focuses on overall strategy and leadership, while the manager handles daily operations. Both roles require relevant experience and industry knowledge, but the director typically has broader responsibilities and higher-level decision-making authority.

What are some typical challenges faced by a director revenue cycle operations, and how can they be effectively managed?

Directors of Revenue Cycle Operations often encounter challenges such as streamlining complex billing processes, ensuring regulatory compliance, and managing cross-departmental communication. These obstacles can be effectively addressed by implementing robust process improvement initiatives, leveraging up-to-date revenue cycle technology, and fostering a culture of continuous training and collaboration among staff. Regularly analyzing performance metrics and maintaining open communication with clinical, IT, and finance teams also play a crucial role in overcoming these challenges and driving optimal financial outcomes.
What are the most commonly searched types of Revenue Cycle Operations jobs in Indiana? The most popular types of Revenue Cycle Operations jobs in Indiana are:
What are popular job titles related to Director Revenue Cycle Operations jobs in Indiana? For Director Revenue Cycle Operations jobs in Indiana, the most frequently searched job titles are:
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Director Revenue Cycle Operations jobs near you

COORDINATOR, PATIENT FINANCIAL SERVICES

Decatur County Memorial Hospital

Greensburg, IN • On-site

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Join the Team at Decatur County Memorial Hospital

At Decatur County Memorial Hospital (DCMH), we are more than a healthcare provider—we are a trusted community partner committed to improving the health and well-being of the individuals and families we serve. As a critical access hospital, DCMH combines high-quality patient care, advanced medical services, and a compassionate, patient-centered approach in a welcoming rural healthcare environment.

Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes. DCMH offers competitive compensation and benefits, opportunities for professional development, and a supportive workplace that values each team member's contributions.

DCMH offers more than just a job—we offer a rewarding career and a supportive workplace culture. Employees enjoy competitive pay, comprehensive health and wellness benefits, generous paid time off, retirement savings opportunities, professional development support, and a variety of additional benefits designed to help you achieve your personal and professional goals. We are committed to creating an environment where team members feel valued, supported, and empowered to grow.

If you are seeking a rewarding career with an organization that is committed to excellence, innovation, and service, we invite you to explore opportunities with Decatur County Memorial Hospital and become part of a team that is making a meaningful impact in our community.

  • POSITION SUMMARY

    • Reports To
      • Executive Director, Revenue Cycle
    • Amount of Travel Required
      • Work may involve occasional travel between hospital departments and attendance at meetings or training sessions.
    • Positions Supervised
      • None
    • Work Schedule

      • Full-time days, Monday through Friday

        Work schedule may be adjusted as needed to meet operational and business requirements.

    • FLSA Status

      • Non-Exempt (Hourly); eligible for overtime pay in accordance with applicable law

    • Position Summary
      • The Patient Financial Services (PFS) Coordinator is responsible for supporting hospital revenue cycle operations by serving as the primary point of contact for patient billing inquiries and financial concerns. This position supports the patient financial experience by providing cost estimates, explaining account balances and insurance activity, assisting with establishment of payment arrangements, assisting with financial assistance programs, and educating patients regarding their financial responsibility. Serving as a liaison between patients, insurance companies, Claim Aid, Patient Access, Patient Account Representatives, clinical departments, and hospital staff, the PFS Coordinator helps ensure accurate financial information, timely resolution of billing concerns, efficient reimbursement, and exceptional customer service.
         
  • KNOWLEDGE, SKILLS, & ABILITIES/POSITION QUALIFICATIONS
    • Education

      • High school diploma or GED required

        Associate degree in Business Administration, Healthcare Administration, Accounting, Finance, or related field preferred

    • Experience

      • Minimum of two years of experience in healthcare billing, patient financial services, financial counseling, accounts receivable, insurance follow-up, or revenue cycle operations preferred.

        Hospital-based revenue cycle experience is strongly preferred.

    • Computer Skills
      • Proficient in Microsoft Office, email, and other standard computer applications, with the ability to learn and effectively use software systems required for assigned responsibilities.
      • Proficiency with electronic health records (EHRs) and patient accounting systems
    •  
    • Certificates & Licenses
      • None required
Other Requirements
Knowledge of hospital billing processes and revenue cycle operations
Understanding of Medicare, Medicaid, and commercial insurance reimbursement
Familiarity with medical terminology, CPT, HCPCS, and ICD coding concepts
Strong customer service, verbal and written communications, critical thinking, problem-solving, and conflict resolution skills
Ability to explain complex billing and insurance information in a patient-friendly manner
Ability to manage multiple priorities in a fast-paced healthcare environment
Ability to maintain confidentiality and professionalism at all times
  • Essential Functions
    • Reviews patient accounts for accuracy and explains balances, billing activity, and financial responsibility.
    • Monitors account work queues and follows up on outstanding balances in a timely manner.
    • Researches and resolves billing discrepancies by collaborating with internal departments and external partners.
    • Assists patients with billing questions, payment options, and financial assistance resources.
    • Verifies insurance coverage, benefits, and eligibility as needed.
    • Prepares accurate patient cost estimates using approved tools, payer information, and pricing guidelines.
    • Educates patients on deductibles, copays, coinsurance, uninsured discounts, and expected out-of-pocket costs.
    • Helps patients understand insurance benefits, coverage limitations, and financial obligations.
    • Identifies financial assistance eligibility and guides patients through available programs and applications.
    • Documents estimates, patient communications, payment plans, and financial arrangements accurately.
    • Coordinates with scheduling, registration, clinical departments, and payers to ensure estimate accuracy.
    • Maintains compliance with hospital policies, price transparency requirements, and applicable regulations.
    • Establishes payment plans, processes payments and adjustments, and supports collection activities according to policy.
    • Responds to billing inquiries through phone, email, mail, and in-person interactions while providing exceptional customer service.
    • Serves as a patient advocate by addressing concerns professionally, de-escalating issues, and helping patients navigate billing, insurance, and financial resources with empathy and confidentiality.
    • Other duties as assigned.
 

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