Director Remote Cx Jobs (NOW HIRING)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking an experienced and dynamic Director, Sales to drive our new business acquisition. This individual contributor role focused on helping clients with their customer experience (CX) journey using Genesys Cloud, Google CES, and Amazon Connect. The ideal candidate will have a proven track record of driving revenue growth and developing strategic relationships with key industry players.

Key Responsibilities

• Drive the full sales cycle for new business, from initial prospecting to closing, with a relentless focus on revenue growth.
• Build and execute winning GTM strategies that leverage our relationships with Cloud Service Providers and technology vendors to create a steady stream of co-selling opportunities.
• Act as a strategic advisor to clients, helping them understand how our engineering and managed services can enhance their CX outcomes.
• Collaborate closely with internal teams, including marketing, alliances, and sales engineering to ensure we bring the best of Miratech to every prospect.
• And perform other duties as may reasonably be required in alignment with the purpose of the role.

Qualifications

• 10+ years of experience in IT services or managed services sales, specifically within the CX and CCaaS domains.
• Demonstrated success closing complex, multi-stakeholder enterprise deals in IT services or managed services environments
• Closing multi year 7 figure opportunities.
• Proven track record of net-new logo acquisition, with demonstrated success winning first-time enterprise customers (not focused on renewals)
• Ability to position AI-enabled CX outcomes (automation, agent assist, analytics) as business value - not just technology features
• Deep expertise in the CSP ecosystem, with a visible history of selling or partnering with platforms like Genesys, Google, or Amazon.
• A strong "partner-first" sales mentality, with the ability to turn vendor relationships into high-quality lead generation.
• A consistent history of over-achieving sales quotas and a clear drive for results.
• Exceptional communication skills and the ability to build trust with C-level stakeholders quickly.

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 25% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.