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Contractual Remote Cx Jobs (NOW HIRING)

Jobgether

Fully remote, high-trust work environment with strong autonomy and flexibility. * Direct exposure ... This processing is based on legitimate interest and pre-contractual measures under applicable data ...

Jobgether

Establish and monitor performance metrics linking CX initiatives to business outcomes such as ... Fully remote work opportunity. * Salary range will be communicated during the recruitment process ...

Jobgether

Monitor and report on CX metrics (CSAT, CES, NPS, FCR, ticket trends) and use insights to guide ... Flexible work arrangements (remote, office, or hybrid, with work-and-travel options). * Paid ...

Cofense

Information Security Program Manager ( Remote US)

$132K - $160K/yr

Reporting to the regional Practice Manager of Customer Experience (CX), the Information Security ... Own all aspects of a customer's simulated phishing defense program and deliver on contractual ...

NTT Data, Inc.

Client Delivery Manager

Coordination of contractual requirements and the services and deliveries to be provided with ... Knowledge of power supply and cooling of data centers, Cx ing, Fit-Out, Security, Connectivity ...

NICE

Technical Partner Account Manager

Ensure SLAs and contractual obligations are met. 2. Cross-Functional Collaboration * Partner with ... Maintain deep knowledge of NiCE CX products and partner use cases. * Assist with configurations ...

Startek

Customer Service Associate - Work from Home

Denver, CO · Remote

$14.75 - $20.50/hr

Please note that due to our contractual obligations - All candidates must be willing to participate ... Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our ...

Startek

Customer Service Associate - Work from Home

Denver, CO · On-site +1

$14.75 - $20.50/hr

Please note that due to our contractual obligations - All candidates must be willing to participate ... Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our ...

Taitem Engineering

Senior Commissioning Agent

Ithaca, NY · On-site +1

$80K - $125K/yr

Support the Cx and M&V Service Manager in development of additional commissioning leads and ... Manage project budgets, workflow, and schedules, including a deep understanding of contractual ...

MCI Careers

Senior Capture Manager

FL · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Senior Capture Manager

Virginia Beach, VA · On-site +1

$100K - $135K/yr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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How much do contractual remote cx jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for contractual remote cx in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.
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Contractual Remote Cx jobs near you

Head of Transformation, CX & Operations

Jobgether

Remote

Full-time

Posted 12 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Transformation, CX & Operations based in Netherlands.

This is a high-impact strategic role at the intersection of customer experience, operations, and business transformation within a rapidly scaling global organization. You will act as the executional partner to senior leadership, translating strategic priorities into tangible, measurable initiatives that improve customer experience and operational performance at scale. The role requires a strong blend of analytical rigor, structured problem-solving, and cross-functional leadership in a fast-moving environment. You will lead high-priority transformation programs end-to-end, working closely with teams across product, technology, marketing, and operations. The environment is highly dynamic, data-driven, and execution-focused, with significant exposure to executive decision-making. This position is ideal for someone who thrives in ambiguity, enjoys solving complex system-level problems, and is motivated by driving meaningful organizational impact.

Accountabilities:
  • Lead and execute high-priority transformation initiatives across CX and Operations, ensuring end-to-end delivery from scoping to measurable impact.
  • Act as a strategic partner to senior leadership by translating vision into structured execution plans and operational roadmaps.
  • Build robust business cases, ROI models, and data-driven frameworks to support strategic and investment decisions.
  • Leverage data analysis, including SQL and financial modeling, to diagnose operational inefficiencies and validate hypotheses.
  • Drive cross-functional alignment across Product, Tech, Marketing, and Operations through influence and structured communication.
  • Develop executive-level presentations, narratives, and reporting materials to communicate progress, risks, and outcomes.
  • Identify and redesign broken or inefficient processes to enable scalable, high-performing global operations.
  • Monitor initiative performance and ensure continuous improvement through data-backed iteration and feedback loops.

Requirements:

  • 5-7 years of experience in management consulting (MBB, Big 4 Strategy), transformation roles, or senior operational/chief of staff positions.
  • Strong analytical capabilities with advanced SQL proficiency and experience building financial or operational models.
  • Proven ability to lead complex, ambiguous initiatives from concept through to measurable business impact.
  • Exceptional communication and storytelling skills, with experience preparing executive-level presentations.
  • Strong cross-functional leadership skills with the ability to influence without formal authority.
  • Experience working in fast-paced, high-growth or scale-up environments.
  • Strong business judgment with the ability to translate data into actionable strategic recommendations.
  • Hands-on mindset with the ability to operate both at strategic and detailed execution levels.
  • Strong problem-solving skills with a structured and data-driven approach.
  • Familiarity with customer experience metrics (NPS, CSAT, churn) and operational improvement initiatives is a plus.
  • Exposure to AI tools or digital transformation initiatives is highly desirable.

Benefits:

  • Competitive salary aligned with experience and market benchmarks.
  • Fully remote, high-trust work environment with strong autonomy and flexibility.
  • Direct exposure to executive leadership and strategic decision-making processes.
  • High-impact role shaping customer experience and operations at global scale.
  • Clear growth trajectory toward leadership of a business domain or function.
  • Opportunity to work on complex transformation challenges in a high-growth organization.
  • Dynamic, international environment focused on innovation, execution, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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