Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX ... Proactive, positive, and self-directed - you can take guidance and run with it independently.
Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX ... Proactive, positive, and self-directed - you can take guidance and run with it independently.
CX Customer Advocacy Agent, San Marcos, TX
San Marcos, TX · On-site +1
$18/hr
Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX ... Proactive, positive, and self-directed - you can take guidance and run with it independently.
CX Customer Advocacy Agent, San Marcos, TX
San Marcos, TX · On-site +1
$18/hr
Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX ... Proactive, positive, and self-directed - you can take guidance and run with it independently.
Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX ... Proactive, positive, and self-directed - you can take guidance and run with it independently.
Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX ... Proactive, positive, and self-directed - you can take guidance and run with it independently.
Partner with researchers, designers, product, CX, and business leads to deliver integrated and ... Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team ...
Quick apply
Partner with researchers, designers, product, CX, and business leads to deliver integrated and ... Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team ...
Experience Strategy Director | Remote - US
New York, NY · On-site +1
$190K - $200K/yr
Partner with researchers, designers, product, CX, and business leads to deliver integrated and ... Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team ...
Experience Strategy Director | Remote - US
New York, NY · On-site +1
$190K - $200K/yr
Partner with researchers, designers, product, CX, and business leads to deliver integrated and ... Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team ...
Partner with researchers, designers, product, CX, and business leads to deliver integrated and ... Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team ...
Partner with researchers, designers, product, CX, and business leads to deliver integrated and ... Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team ...
In addition to winning new logos the Account Director will have experience in revenue maximisation ... Remote Employment type Full-time
In addition to winning new logos the Account Director will have experience in revenue maximisation ... Remote Employment type Full-time
CX Systems Administrator
Nashville, TN · On-site +1
$65K - $80K/yr
Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year Description As a Customer Experience (CX) Systems Administrator , you will serve as the technical ...
CX Systems Administrator
Nashville, TN · On-site +1
$65K - $80K/yr
Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year Description As a Customer Experience (CX) Systems Administrator , you will serve as the technical ...
Sales Agent
Charleston, WV · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Charleston, WV · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Director, AI Enablement
$144K - $191K/yr
Influence senior stakeholders across CX, Product, Technology, and Operations without direct ... Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding ...
Director, AI Enablement
$144K - $191K/yr
Influence senior stakeholders across CX, Product, Technology, and Operations without direct ... Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding ...
Director, AI Enablement
$144K - $191K/yr
Influence senior stakeholders across CX, Product, Technology, and Operations without direct ... Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding ...
Director, AI Enablement
$144K - $191K/yr
Influence senior stakeholders across CX, Product, Technology, and Operations without direct ... Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding ...
Sales Agent
Houston, TX · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Houston, TX · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Macon, GA · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Macon, GA · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Weirton, WV · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Weirton, WV · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Columbia, SC · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Columbia, SC · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Birmingham, AL · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Birmingham, AL · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Beckley, WV · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Beckley, WV · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Columbia, SC · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Columbia, SC · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Newell, NC · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Newell, NC · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Memphis, TN · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
Sales Agent
Memphis, TN · Remote
$60K/yr
Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally ... Candidates without direct sales experience should demonstrate strong customer service, persuasion ...
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$18/hr
Other
Medical, Dental, Vision, Life, Retirement
Posted 11 days ago
Framebridge rating
5.5
Based on 13 frontline employees who took The Breakroom Quiz
Job description
Job Title
CX Customer Advocacy Agent, San Marcos, TX
Job Description
Customer Advocacy Agent
Location: San Marcos, TX
Salary Information: $18.00/hr
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love-big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines - ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
As a Customer Advocacy Agent on the Customer Experience Team, you will be the voice of the customer - helping them move through their custom framing journey and ensuring our brand's reputation by addressing issues that arise during the manufacturing process. You are a problem-solver who is passionate about every customer receiving an exceptional experience at Framebridge. This role is an active, on-floor position in our Henderson Operations Studio, bridging the operations team and customers through email communication to ensure the 100% happiness guarantee.
This role reports to the Manager, Customer Advocacy.
As a Framebridge Team Member, You Will
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As Customer Advocacy Agent, You Will:
Benefits & Perks
Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.
Equal Opportunity Employer
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions - including hiring, promotion, and advancement - are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Time Type
Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
CX Customer Advocacy Agent, San Marcos, TX
Job Description
Customer Advocacy Agent
Location: San Marcos, TX
Salary Information: $18.00/hr
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love-big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines - ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
As a Customer Advocacy Agent on the Customer Experience Team, you will be the voice of the customer - helping them move through their custom framing journey and ensuring our brand's reputation by addressing issues that arise during the manufacturing process. You are a problem-solver who is passionate about every customer receiving an exceptional experience at Framebridge. This role is an active, on-floor position in our Henderson Operations Studio, bridging the operations team and customers through email communication to ensure the 100% happiness guarantee.
This role reports to the Manager, Customer Advocacy.
As a Framebridge Team Member, You Will
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As Customer Advocacy Agent, You Will:
- Provide proactive daily customer outreach, communicating necessary order changes and informing customers of production issues with care and clarity.
- Work across Customer Advocacy inboxes - using daily guidance to navigate queues, escalate when needed, and ensure no customer receives a delayed response.
- Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX agents.
- Serve as an active presence on the operations floor, bridging the operations team and customers to ensure the voice of the customer is represented at every step.
- Collaborate with the operations team on high-priority orders - including fragile or high-value artwork, tight deadlines, and VIP customer requests.
- Prepare and return unframed artwork to customers or retail locations in accordance with company standards.
- Develop deep brand and product expertise to serve as a go-to resource for the operations team.
- Attend bi-weekly 1:1s with the team lead and weekly team meetings to discuss workflow updates, strengths, areas for improvement, and new ideas.
- Maintain a current understanding of changes within the company - including factory production procedures and CX organization updates.
- During peak periods, flex into other channels as needed to maintain service levels and uphold our 100% happiness guarantee.
- 2+ years of experience in a customer service role.
- Proactive, positive, and self-directed - you can take guidance and run with it independently.
- Excellent verbal and written communication skills; you write with warmth, clarity, and professionalism.
- A collaborative team player who thrives in a fast-paced, ever-changing environment.
- Passionate about home, design, and the Framebridge mission - you genuinely care about the customer experience.
Benefits & Perks
- Full medical, dental, and vision benefits
- Generous retirement program - 401(k) and employer-funded pension plan
- Parental leave and return program
- Flexible Time Off and paid holidays
- Framebridge employee Free Frame codes and discounts
- Short-term disability and Life/AD&D Insurance
- Employee Assistance Program (EAP)
- Ongoing learning and development opportunities
- Commuter benefits
- Pet insurance
- And more!
Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.
Equal Opportunity Employer
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions - including hiring, promotion, and advancement - are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Time Type
Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
What Framebridge employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Framebridge
Sourced by ZipRecruiter
Industry
Retail
Company size
201 - 500 Employees
Headquarters location
Washington, DC, US