Director Remote Cx Jobs in Utah (NOW HIRING)

Full-time

Lehi, UT, US

 

Benefits You'll Love

• Annual Incentive Plan (short-term bonus)
• Potential eligibility for long-term incentives in the form of a new hire equity award

Become a Key Player as a Technical Account Manager

You will act as a Technical Account Manager focused on ensuring large-enterprise customers get maximum value from the client's experience platform. You will influence senior stakeholders, coordinate cross-functional technical and operational efforts, and drive customer health and retention. This role operates as a Hybrid position (customer meetings may be on-site or remote) with approximately 15-20% travel.

Here's How You'll Make an Impact on the Team

• Serve as the central technical point of contact for assigned customer accounts and ensure high levels of customer satisfaction
• Maintain regular communication with external customers and internal teams to manage expectations and coordinate actions
• Engage with director- and VP-level executives to translate business needs into technical and operational plans
• Work hands-on with Customer Success, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting teams to resolve issues and execute plans
• Provide detailed reviews of service disruptions, prelaunch planning, and operational metrics
• Analyze and present data-driven insights to leadership to improve customer outcomes
• Assess and document customers' technical environments and recommend improvements and feature fit
• Participate in customer-requested meetings, quarterly business reviews, and project-based architectural/design discussions
• Host periodic checkpoint and status calls and provide proactive status updates to stakeholders
• Identify enablement goals and mentor immediate team members where needed

Here's What You'll Need to Be Successful in This Role

• Bachelor's degree in a related field or equivalent experience
• At least 5 years of full-time experience in consultative, customer support, or related roles in marketing technology
• Strong executive presence and experience engaging with senior leaders (directors, VPs, C-suite)
• Demonstrated customer-facing communication skills, including presentations to small and large audiences
• Proven program and account management discipline: structured plans, milestones, and risk mitigation
• Deep functional knowledge of the client's experience and analytics platform and related CX products, with the ability to troubleshoot and provide guidance
• Familiarity with collaboration and operational tools (e.g., Teams/Slack, knowledge management), and with project/delivery tools (e.g., Jira, work management systems)
• Strong problem-solving, conflict resolution, negotiation, organization, prioritization, and time-management skills
• Ability to manage multiple high-priority tasks across several accounts and tenaciousness in driving closure on blocking issues
• Technical familiarity with web and integration technologies such as JavaScript, Java, HTML/CSS, REST, XML, J2EE, database technologies, LDAP, and OSGi
• Willingness to travel to client locations (~15-20%)

Here's What Else Might Help You Out

• Experience with AI products and large-language-model tooling (e.g., Copilot, Claude, OpenAI)
• Prior experience with audience/segmentation, testing/targeting, and customer data platform solutions
• Familiarity with Agile development methodologies (Scrum)
• Experience with performance tuning, optimization, and debugging
• API-level knowledge of third-party applications

Pay Range

$93,200 - $162,800/year

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here